Mailchimp vs Intercom Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Jason Sooter

Great Company + Great Product

2018-10-01

Great option for a standard email list

Pros

They are a fantastic company that is very in touch with customer needs. Email delivery rates are high, design options top notch, and list management tools complete.

Cons

Integration with website events like Mixpanel or Intercom not as easy to use or setup

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Elissa Bernstein

So easy to use

2017-07-11

Pros

I really like MailChimp. It's very easy for use, even for people who don't know basic HTML or design. The templates make it simple to create an email that looks great. It's also very easy to duplicate and customize existing campaigns, and to import new lists of users. I also love the gamified feel of literally pressing a button to send out the emails.

Cons

MailChimp doesn't offer as in-depth reporting and customization as another service like Intercom. But it's simpler to use and gets the job done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Josh Andrews

MailChimp has been my main email marketing platform for the past 5+ years.

2018-07-04

I've used Aweber, Infusionsoft, and Intercom as well but MailChimp is my go-to service.

Pros

Mailchimp is easy-to-use, integrates with a lot of other platforms, and provides some powerful email marketing tools. The UI is simple and straightforward. Everything is easy to set up, from regular email campaigns to autoresponders.

Cons

You can't add emails to autoresponders once they are already set up. Templates are nice but somewhat limited. There is no visual editor for autoresponders. You can't filter emails using multiple lists (like you can in Aweber -i.e. send to members of LIST A but exclude members of LIST B)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Dave Reid

Great for starters that don't want to make it too complex

2018-10-02

Perfect for starting businesses where individuals are given multiple tasks at once, but as your product grows you probably require more advanced software.

Pros

The low threshold to join Mailchimp and start sending your first emails. Their template designer works really smooth, and allows small starting teams to organize and reach their user base efficiently.

Cons

This next step was Intercom Messenger.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Sujee Kulendran

Mailchimp Review

2019-01-24

Satisfactory. It does it job and it's simple to use. I use it just to collect leads and it is compatible with all my other services. The standard level is completely FREE so no complaints!

Pros

It standard, FREE service is good enough for a start-up company and almost any 3rd party software I use (i.e. Intercom, TypeForm, Leadpages, etc.) have great integrations with them.

Cons

The email campaign builder is not that great. I use another service for that but I think they should provide better templates when users are building their email campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Mailchimp Reviews
Mailchimp
Email and advertising marketing automation platform
Read more
Fred Castagnac

Best app for client support

2017-07-19

Pros

It's better than mailchimp ;-)

Cons

Maybe the fact that it is a bit expensive, otherwise I don't have any con's about intercom ! It works for us very well

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Intercom Reviews
Intercom
Customer messaging platform for sales, marketing and support
Read more
Emmett

Fun product that has lots of potential

2014-02-12

I'm a big fan (and user) of Mailchimp, but Intercom is an entirely different product.

Source: GetApp
2 of 3 people found this review helpful
Helpful?   Yes   No
Intercom Reviews
Intercom
Customer messaging platform for sales, marketing and support
Read more