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Online dance studio software used by over 12,000 studios & schools will transform the way you run your dance studio. Learn more now!
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Education Management, self-employed
Used weekly for 6-12 months
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I am so much more organized with Jackrabbit. All of my contact information and class data is in one place. I also love how the client is the one who updates their own information. With Jackrabbit, I can track revenue and enrollment, send receipts, print class rosters and emergency contact information, send emails to everyone or to a filtered group, and so much more. Every time I have an appointment with a coach, I learn about more things that Jackrabbit can do for me.
What I love most about Jackrabbit is the customer service. I had one-on-one personalized coaching to get me started as I learned how to use the product. All my questions got answered by a real person in a timely fashion. My coach helped me set up and customize the features to meet the needs of my studio. I am not a very tech savvy person, but my coach put me at ease and made sure I was equipped to make the best possible use of the product. I have never experienced such personal, caring, effective and encouraging tech help anywhere else.
Sometimes I wish Jackrabbit allowed for more elaborate emails. I have used Mailchimp in the past and love all the options Mailchimp offers for creating personalized layouts. When I started using Jackrabbit to email my students, I had to settle for simpler emails.
Performing Arts, 1-10 employees
Used daily for less than 6 months
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We like it, but it is a bit frustrating at times. It is definitely confusing, as well...and this comes from very tech-savvy people.
I really love that Jackrabbit has so many features and so many ways to customize it. It is replacing numerous different things we used to customize and create for ourselves — attendance sheets on Google Sheets, rolls and databases on Filemaker Pro, having to manually text parents through Google Voice, emailing registered families through Gmail add-ons or Mailchimp, and registering students through a mix of Woocommerce and Eventzilla. We felt that the charge was worth it.
I do believe that functionality sort of takes precedence with this company over ease of use. So, it is very difficult sometimes to customize things exactly the way you want it. There is also NO way — in our opinion — to effectively do drop-ins, like there is with Mind-Body. Private lessons will also require us to use a 3rd party solution. I wish there as a native app, free for all of us, not additional charge. I also wish there was a way to integrate video lessons or pay-to-take-online lessons (like drop-ins, online). I think that the way you integrate this into your website is also very convoluted, and could be improved.