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Mailchimp vs Less Annoying CRM Comparison

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Overview

Category Leaders

MailChimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...

Category Leaders

A simple customer relationship manager made for small businesses. Track leads, manage contact info, and never miss a follow-up.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

15

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

8,354

4,648

978

150

72

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

346

65

10

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

This software is great for social media, has advanced features with it and allows you to have a free trial with it. The email campaign is very straight forward and easy to use.
Mailchimp is the best, I have learned about their features, and they are perfect especially for a beginning business or business with a small following. They make it really easy for you to use.
The greatest benefit to using this program is the integration possibilities. It is compatible with a lot of the other software/programs we use so integration was seamless and saved time & money.

Pros

The best feature is that the customer service is as advertised, this company really does help. They also understand our industry which helps in the transition to and use of the product.
I have created some awesome systems for tracking referrals and testimonials thanks to their suggestions.
LACRM is Affordable and Easy to use. It has been a great addition to our business, helping us keep track of test tools, customers, and new leads.

Cons

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.
Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.

Cons

We haven't found anything about the app that is a problem for us.
Haven't used it enough to see if there is anything missing.
There are some features in development I am anxious to see roll out, but none of them are business critical.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features139
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Assessment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Behavior Analytics
  • Behavioral Targeting
  • CAN SPAM Compliance
  • Calendar/Reminder System
  • Call List Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Click Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Delivery Tracking
  • Demographic Data
  • Design Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • Form Builder
  • Geolocation
  • Geotargeting
  • Household Tracking
  • Image Library
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Projects
  • Multiple User Accounts
  • Multivariate Testing
  • Offline Response Collection
  • Opportunity Management
  • Order Management
  • Order Processing
  • Performance Management
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Post Scheduling
  • Preview Functionality
  • Product Catalog
  • Project Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Recommendations
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Responsive
  • Rich Text Editor
  • Sales Pipeline Management
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Task Management
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features57
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Assessment Management
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Behavior Analytics
  • Behavioral Targeting
  • CAN SPAM Compliance
  • Calendar/Reminder System
  • Call List Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Cataloging/Categorization
  • Categorization/Grouping
  • Channel Management
  • Click Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commission Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Profiles
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Delivery Tracking
  • Demographic Data
  • Design Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • Form Builder
  • Geolocation
  • Geotargeting
  • Household Tracking
  • Image Library
  • Influence Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Mail Merge
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Projects
  • Multiple User Accounts
  • Multivariate Testing
  • Offline Response Collection
  • Opportunity Management
  • Order Management
  • Order Processing
  • Performance Management
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Post Scheduling
  • Preview Functionality
  • Product Catalog
  • Project Management
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Recommendations
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Responsive
  • Rich Text Editor
  • Sales Pipeline Management
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Task Management
  • Team Assignments
  • Template Management
  • Territory Management
  • Third Party Integrations
  • To-Do List
  • URL Customization
  • Unsubscribe Database
  • Usage Tracking/Analytics
  • WYSIWYG Editor
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations1379
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations14
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

Easy and efficient CRM!

Reviewed a year ago
Pros

It's ease of use, the practical functionality, and the incorporation with MailChimp.

Cons

Sometimes the integration with MailChimp can take a while.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

Fantastic experience...easy set up...easy to learn...easy to modify

Reviewed 5 years ago
Pros

Extremely easy to set up and use...even for neophytes...lots of notifications/reports which helps on follow up and closing sales...

Cons

LA CRM does not work with Eventbrite like MailChimp does

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

Keep Sales Simple

Reviewed 2 years ago

We have been using for almost 6 months now and it has helped us tremendously to keep track of all our European acquisition and account pipelines. More sales won and higher share of wallet at existing customers.

Pros

The LACRM-software has 3 main USP's: * Installation: simple to set-up including the links to platforms like Mail-chimp. * Value for money: Having used many other CRM-tools im my career (Salesforce, ZOHO etc) LACRM offers the best offer. Focus is on the "must have" not "nice to have" items. * No clutter: due to the focus on the "must have" items of CRM, LACRM-software offers clean and clear dashboards. No distraction by less important "nice to have" items.

Cons

* Lack of campaign management , an integration of e.g. Mailchimp campaign results in LACRM would be nice.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

Using LACRM to manage an angel network

Reviewed 4 years ago

Love LACRM

Pros

ease of use; excellent support (support very rarely needed). nice user experience. great Mailchimp integration.

Cons

would like enhanced sorting options on tasks - priortity, due dates- and recurring tasks.have stopped using LACRM tasks for most purposes

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

Excellent functionality, simplicity, and support!

Reviewed 4 years ago

An excellent system and highly recommend! I needed very little support but when needed, their staff was right there for me!

Pros

Very easy to learn and use. Integrates very well with MailChimp. As a small business, this is all I need for keeping track of contacts, schedule, and sales pipeline and allows me to market my company through the CRM and MailChimp, integrating back and forth.

Cons

I wish it had a more robust tools for project management. That really is all because it has everything else you need.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

It is in deed a Less Annoying CRM

Reviewed a year ago

Managing contacts and leads have become much easier.

Pros

It is very simple to use web-based software. No software installation is required and can be used from anywhere. It is very cheap compared to other software in the market.

Cons

I would love to see mail newsletter feature built-in CRM instead of integrating with external applications like Mailchimp

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

Lives up to its name

Reviewed a month ago

I spent a lot of time/energy researching CRM's. People laughed when I said LACRM was the one we should use, now they love it for its ease of use, simplicity and power. The backup/customer support is fantastic. Even here in New Zealand, they get back to me very quickly and always come up with great solutions.

Pros

We love the ease of use, the short period of time it takes new users to get up to speed and the simplicity of the software. The ease of filtering the contacts with multiple factors is great. Being able to export groups of contacts to Excel quickly is very much appreciated.

Cons

The ability to update mass contacts at one time would be great. It would be good to be able to download a group of contacts into Excel, make mass changes to fields, and then upload. Also, the auto-link to Mailchimp is dangerous, because it is 2-way. If you have contacts with the same email address (not allowed in Mailchimp), it will consolidate or drop off any contacts with duplicate emails. Beware...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Less Annoying CRM logo

Less Annoying CRM

I love LACRM. It's MUCH more user-friendly than other CRMs I've seen, plus support is phenomenal!

Reviewed 3 years ago

Peace of mind. A good CRM. Happiness.

Pros

I like the fact that it emails you to prompt you to do your work. (In another CRM I used, you had to remember to log in. I don't work set days of each week, so this is HUGE.) The tasks you don't do stay in front of you in a "look at me" -- but not-annoying -- way. I love being able to customize it easily. I love being able to customize the pipelines, too. It's very very easy to use and I can see myself using it for a long time.

Cons

It would be nice to have better email capabilities rather than depending on an outside mailing source (like MailChimp; I use MailerLite) for regular customer-base emails. Other than that, I love it.