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Mailchimp vs Neon CRM Comparison

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Overview

Category Leaders

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...

Category Leaders

Thousands of nonprofits use Neon's nonprofit CRM software to manage their fundraising, membership, events, and nonprofit websites.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

10

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

99

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

8,609

4,795

1,007

155

73

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

5

4

3

2

1

262

169

26

9

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.

DW

Daniel W.

Its broad feature set and ease of use are an amazing help to a new company just getting started. If you're not looking for custom integration or transactional emails, this product is one of the best.

JW

Jonathan W.

It has been a good experience, would recommend specially if you are just starting creating your newsletters and want to practice before spending a significant amount of money on this type of software.

jr

johana r.

Pros

I think NeonCRM is a great value for the price. I've also had excellent interactions with their support team, who were very friendly and responsive.

CK

Carling K.

The software is great and we will continue to use it as we find that it is very helpful for what we are doing.

LS

Lauren S.

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship.

MB

Megan B.

Cons

Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.

AM

Antonio M.

Very confusing, very difficult to figure out where to click , also when you input a wrong email address it blocks your whole process of sending emails to others.

MS

Mary S.

For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.

NW

Nathan W.

Cons

Customer service was truly horrendous and ultimately drove us off the platform. Pretty unresponsive, no documentation, and then angry and aggressive when we complained.

AR

Anonymous Reviewer

It is not only the volunteer module that we struggle with. In general we have a more limited capacity for pulling reports.

MB

Megan B.

Fundamentally we struggle daily with reporting and customer service.

MB

Megan B.

  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features121
  • AB Testing
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Analytics/ROI Tracking
  • Application Management
  • Archiving & Retention
  • Attendance Tracking
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Behavior Analytics
  • Behavioral Targeting
  • Built-in Accounting
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Channel Management
  • Chapter Management
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contribution Tracking
  • Conversion Tracking
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Design Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Dynamic Content
  • Election Management
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Event Triggered Actions
  • File Sharing
  • Financial Management
  • For Nonprofits
  • For iPad Devices
  • Form Builder
  • Forms Management
  • Fundraising Management
  • Geolocation
  • Geotargeting
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Image Library
  • Jobs Board
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Nurturing
  • List Management
  • Live Chat
  • Location Tracking
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multivariate Testing
  • Newsletter Management
  • Offline Response Collection
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Post Scheduling
  • Preview Functionality
  • Question Branching
  • Question Library
  • Question Piping
  • QuickBooks Integration
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Recommendations
  • Recurring Giving
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Responsive
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Small Group Management
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management
  • Total features85
  • AB Testing
  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Analytics/ROI Tracking
  • Application Management
  • Archiving & Retention
  • Attendance Tracking
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Behavior Analytics
  • Behavioral Targeting
  • Built-in Accounting
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Channel Management
  • Chapter Management
  • Click Tracking
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Contribution Tracking
  • Conversion Tracking
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Delivery Tracking
  • Design Management
  • Document Storage
  • Donation Management
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dues Management
  • Dynamic Content
  • Election Management
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Ticketing
  • Event Triggered Actions
  • File Sharing
  • Financial Management
  • For Nonprofits
  • For iPad Devices
  • Form Builder
  • Forms Management
  • Fundraising Management
  • Geolocation
  • Geotargeting
  • Gift Matching Management
  • Goal Setting / Tracking
  • Grant Management
  • Image Library
  • Jobs Board
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Nurturing
  • List Management
  • Live Chat
  • Location Tracking
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Member Accounts
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Mobile Giving
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multivariate Testing
  • Newsletter Management
  • Offline Response Collection
  • Online Calendar
  • Online Forms
  • Online Giving
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Pledge Management
  • Post Scheduling
  • Preview Functionality
  • Question Branching
  • Question Library
  • Question Piping
  • QuickBooks Integration
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Receipt Management
  • Recommendations
  • Recurring Giving
  • Referral Tracking
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Responsive
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Small Group Management
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Spam Blocker
  • Subscription Management
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Volunteer Management
  • WYSIWYG Editor
  • Web Forms
  • Website Management
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations1500
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations21
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Neon CRM logo

Neon CRM

Easy, economical, effective.

Reviewed 4 years ago
Pros

The cost for the product. And the add-on features/ability to connect with other platforms like MailChimp.

Cons

It's not as user-friendly as I would like, but I think after a full training, I will be able to say differently. The data-transfer process is also a difficult one.

Vendor response

Hi Vanessa, Thank you for your thoughtful feedback! We aim to provide an affordable service that is highly customizable to the needs of every organization we work with. With the number of features available in your package, Neon can indeed be a little overwhelming before you've gone through training. Fortunately, Disciples Seminary Foundation opted for full implementation and training services to help you get set up for success! We will also perform a custom import of your existing data, so you won't have to worry about formatting and transferring data yourself. Once your system is up and running, our support team is available to help answer any questions you might have. Please don't hesitate to reach out! -Your Neon Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Neon CRM logo

Neon CRM

Close to everything I want, but not quite there.

Reviewed 4 years ago

It is convenient having an all in one nonprofit CRM rather than using multiple services (like Excel, DonorPerfect, MailChimp, etc.)

Pros

NeonCRM bundles together database management, email communications, event registration, and membership payments. It is more convenient than using separate services for each feature. The Neon team updates frequently and introduces new features and integrations. They have an extensive user submitted FAQ database.

Cons

Neon's marketing schtick is that their product is designed by nonprofit professionals. Using NeonCRM, I quickly realized I want a product designed by software engineers. There are small annoyances like not being able to use the 'enter' key to submit search queries and larger issues like not being able to use custom membership forms for individual or household memberships (only business memberships). Their customer service is limited to two email addresses per license.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Neon CRM logo

Neon CRM

Too Little for Too Much

Reviewed 4 years ago
Pros

While researching a new CRM for our organization, we liked that NeonCRM included features like Quickbooks integration, MailChimp integration, custom forms etc.

Cons

They really don't do well to inform you how little is available at the entry price. Every integration they showcase and even the ability to create custom forms comes with an additional monthly fee which also increases when your contacts increase beyond your current pricing tier. Our biggest issue is that PayPal discounts are not recorded, so when you push your donation transactions over to Quickbooks,...