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Mailchimp vs ZENOTI Comparison

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Overview

Category Leaders

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email...

Category Leaders

Zenoti is an all-in-one, enterprise software that helps salons, spas and medspas to manage and grow their business. The solution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

8,767

4,892

1,026

157

74

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.4

915

5

4

3

2

1

565

218

91

24

17

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

I've had a very positive experience. The help desk was able to respond to some of my questions pretty quickly, I like the functionality and my emails look good.
Mailchimp is very great software. I like how it's easy to interface, and how you can clean the data.
I like how Mailchimp keeps track of my audience and helps me categorize them for different types of emails. I also like being able to create appealing and interactive emails for my viewers.

Pros

My experience has been very positive for the overall business and I pertain the salons growth and success largely to Zenoti tools, which are continuously being improved and upgraded.
I think the inventory section of the software will work very well for us, help us save time ordering and help records be more accurate. The booking is very good also.
M happy with the software features and so fair the support has been very helpful and quick.

Cons

I have had instances where the emails sometimes end up in the spam folder or promotions folder, which can be annoying and needs to be figured out.
Mailchimp is used by many which means that spam filters are more likely to tag your emails as spam. I did not have any other problems with Mailchimp.
For a company that's been around as long as Mailchimp has, it's crazy to me how bad the UX/UI is. It's just hard to use so much of the time.

Cons

Their inventory module is by far the worst in the industry. Multi store transactions of transfers still is not working.
We used this software for a handful of months when our previous software for scheduling clients was continually failing us. Zenoti did not fix this problem in the slightest.
The lack of flexibility on these ends make the work difficult and a lot of time wastage applies.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features132
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Attendance Management
  • Attendance Tracking
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Behavior Analytics
  • Behavioral Targeting
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Campaign Tracking
  • Channel Management
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Content Management
  • Conversion Tracking
  • Credit Card Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Mobile App
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • For Salons and Spas
  • For iPad Devices
  • Form Builder
  • Geolocation
  • Geotargeting
  • Gift Card Management
  • HIPAA Compliant
  • Image Library
  • Instructor Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Nurturing
  • Lead Segmentation
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple User Accounts
  • Multivariate Testing
  • Offline Response Collection
  • Online Booking
  • Online Registration
  • Order Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Post Scheduling
  • Publishing Options
  • Purchase Order Management
  • Question Branching
  • Question Library
  • Question Piping
  • ROI Tracking
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Recommendations
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Quotas
  • Response Validation
  • Responsive
  • Retail Inventory Management
  • SMS Messaging
  • Sales Reports
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Spam Blocker
  • Staff Management
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Transaction History
  • Treatment Packages
  • URL Customization
  • Unsubscribe Database
  • User Management
  • Visitor Management
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management
  • Total features78
  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Attendance Management
  • Attendance Tracking
  • Audience Targeting
  • Auto-Responders
  • Automated Publishing
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Behavior Analytics
  • Behavioral Targeting
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Segmentation
  • Campaign Tracking
  • Channel Management
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Commission Management
  • Confirmation/Reminders
  • Contact Database
  • Content Management
  • Conversion Tracking
  • Credit Card Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Mobile App
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Synchronization
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • For Salons and Spas
  • For iPad Devices
  • Form Builder
  • Geolocation
  • Geotargeting
  • Gift Card Management
  • HIPAA Compliant
  • Image Library
  • Instructor Management
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Nurturing
  • Lead Segmentation
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Mailing List Management
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Member Portal
  • Membership Management
  • Mobile Access
  • Mobile Optimized Emails
  • Mobile Retargeting
  • Mobile Survey
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multiple User Accounts
  • Multivariate Testing
  • Offline Response Collection
  • Online Booking
  • Online Registration
  • Order Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Personalization
  • Point of Sale (POS)
  • Post Scheduling
  • Publishing Options
  • Purchase Order Management
  • Question Branching
  • Question Library
  • Question Piping
  • ROI Tracking
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Recommendations
  • Recurring Appointments
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Quotas
  • Response Validation
  • Responsive
  • Retail Inventory Management
  • SMS Messaging
  • Sales Reports
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Shared Inboxes
  • Site Intercept Survey
  • Skip Logic
  • Social Advertising
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Media Retargeting
  • Social Promotion
  • Spam Blocker
  • Staff Management
  • Subscription Management
  • Support Audio/Images/Video
  • Survey Builder
  • Task Scheduling
  • Team Management
  • Template Management
  • Third Party Integrations
  • To-Do List
  • Transaction History
  • Treatment Packages
  • URL Customization
  • Unsubscribe Database
  • User Management
  • Visitor Management
  • WYSIWYG Editor
  • Website Integration
  • Website Visitor Tracking
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations1619
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations10
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier