App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Meltwater Logo

Meltwater

Monitor, analyse & engage online conversations in real-time.

see alternatives

(17)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Meltwater Reviews - Page 3

Filter reviews by

Overall rating


Company size


Industry


Time used


91 reviews

Recommended

AR
AvatarImg

Verified reviewer

Mechanical or Industrial Engineering, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Deceptive & Unprofessional

Reviewed 2 years ago

Found that Meltwater wasn't really "right" for my company and had no intention of renewing our contract after one year. I stated this when I got the renewal invoice and was told that I had to put it in writing 60 days prior to the auto-renewal in order to cancel the contract. This is not mentioned anywhere in the contract...instead, there is a link in the contract that you need to go to and read through in order to find this. Months of back and forth and threats of legal action later and I still have to pay an obscene amount of money to no longer use these services. They are unethical and deceptive, as others have said. I would not recommend using their services.

Pros

I liked that I could find mentions of my company easily.

Cons

Articles were repeated multiple times, so really did not give an accurate representation of the writings.

AvatarImg
AvatarImg

Emily F.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Affordable but over hyped and not suitable for a large company

Reviewed 6 years ago
Pros

I worked for a large automotive company and moved from NetBase to Sysomos due to cost and ease of use. Sysomos is certainly easy to use and fulfills the basic needs of a small to medium size business - I don't think it's ideal if you have to dive into analytics and provide in depth numbers. If that's the case, Sysomos is not for you.

Cons

I found that Sysomos wasn't delivering the analytics that execs were looking for and there was a lot of manual work that went into it. The content planning side of the software seemed promising until I had to use it daily and dealt with glitches of the screen freezing or not being able to scroll up/down. When presenting content to client and using Sysomos, I was embarrassed. Training was not great, there were so many things he missed out on and we found out later on that we were not using the software to it's absolute fullest due to poor training.