Mention Features

Mention

Social Media Monitoring Built for Business.

4.75/5 (265 reviews)

Mention Feature Summary

  • Collaborate with your team by sharing alerts and assigning t
  • Connect social accounts to react within the dashboard.
  • Export mentions or data into PDF or CSV.
  • Generate reports and compare alert performance.
  • Identify influencers talking about your brand or keyword.
  • Monitor billions of sources in over 40 languages.
  • Monitor from any device - Web, Mac, iOS, Android
  • Publish and schedule your Social Media posts
  • Real-time monitoring for online and social media.
  • Search and filter to easily find important mentions.

Competitor Feature Comparison

@mentions
API
Asset Management
Audit Trail
Automated Scheduling
Collaboration Tools
Commenting
Content Library
Content Management
Customer Experience Management
Customizable Reporting
Data Extraction
Data Filtering
Data Visualization
Demographic Data Collection
Engagement Analytics
Filtered Views
Geolocation
Inbox Management
Keyword Tracking
Knowledge Base Management
Monitoring
Multi-Channel Marketing
Performance Reports
Real Time Analytics
Real Time Comparisons
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Scheduled Reporting
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Workflow Management
Learn moreCompare App
@mentions
API
Asset Management
Audit Trail
Automated Scheduling
Collaboration Tools
Commenting
Content Library
Content Management
Customer Experience Management
Customizable Reporting
Data Extraction
Data Filtering
Data Visualization
Demographic Data Collection
Engagement Analytics
Filtered Views
Geolocation
Inbox Management
Keyword Tracking
Knowledge Base Management
Monitoring
Multi-Channel Marketing
Performance Reports
Real Time Analytics
Real Time Comparisons
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Scheduled Reporting
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Workflow Management
Visit WebsiteCompare App
@mentions
API
Asset Management
Audit Trail
Automated Scheduling
Collaboration Tools
Commenting
Content Library
Content Management
Customer Experience Management
Customizable Reporting
Data Extraction
Data Filtering
Data Visualization
Demographic Data Collection
Engagement Analytics
Filtered Views
Geolocation
Inbox Management
Keyword Tracking
Knowledge Base Management
Monitoring
Multi-Channel Marketing
Performance Reports
Real Time Analytics
Real Time Comparisons
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Scheduled Reporting
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Workflow Management
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Mobile apps

iOS App


55 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


1,598 reviews

Mention Feature Reviews

25 reviewers had the following to say about Mention's features:

Ben Chapman

Verified Reviewer

Great Product, Great Price!

2015-12-03

We're now able to identify and react all types of posts; significantly improving our engagement success.

Pros

thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems,

Cons

doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Margarita Lapina

Infinity Functionality software

2017-09-21

Pros

You can characterize the service as accessibility, mobility, infinity This service uses the most current methods for obtaining references to the brand Can be in a few clicks: Monitor social media in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Abigail Nwaocha

Great for social media monitoring and measuring social sentiment

2017-12-13

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kamil Pitonak

Solid tool yet easy to use--You'll love it.

2017-03-23

Mention is the window not just into the minds but I believe hearts of the users involved in social media. It's the most intuitive interface I know to this day.

Pros

Easy to set up campaigns, simple UI yet powerful tool.

Cons

Not that many when I put my ego aside and don't mention the price for more than 5 campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Mention

Try it and decide for yioureslf.

Source: Capterra
Helpful?   Yes   No
Read more
Daniel Terán

The indispensable tool for marketing specialists

2018-12-27

The most useful are the detailed reports, to be able to handle the conflicts of the brand in the shortest time possible, it is also very interesting, the function to locate the influencers of your sector.

Pros

It is the most powerful tool to monitor the social network campaigns of the company, it also allows to monitor the products and opinions of the brand.

Cons

The demo has some limiting characteristics but most of the functions can be used without problems to analyze the potential of the tool, to monitor your brand on the web.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Ferg Devins

Comprehensive Community Engagement Tool

2016-11-19

Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past.

Pros

It makes management of my social networks easier, less time involved.

Cons

Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mention

Mention provides good stimulus for managing engagement of your community.

Source: Capterra
Helpful?   Yes   No
Read more
Sabine Douglas

Useful, background campaign monitoring tool

2016-12-13

We use to monitor PR and marketing campaign effectiveness; gives useful data that saves us time and effort sourcing and monitoring this data across the internet.

Pros

Useful, time-saving, easy to set-up and manage, good free package.

Cons

If your company has a generic name or you need to use semi-generic search terms, allow for not relevant results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Vinayak Srivastava

Extensive data extraction from all sources

2017-06-30

Good cover of social media data

Pros

Sentiments analysis and influencers analysis

Cons

Limited Ability to include ad hoc / additional sources for data extraction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

Great price for low budget / low priority social media tracking and analysis

2018-04-09

Low cost access to social content by keyword search

Pros

They do a good job returning results for distinct keywords ("Grindr" is uniquely spelled with few other off topic themes, "Apple" would require extra care to differentiate between the computer company and the fruit) with some support for more advanced / complex boolean queries. Analytics engine is basic but very good for the price

Cons

While there is a huge need to fill for low cost / low priority social media analysis, this is not the tool for anyone with a serious business need to access / analyze this data although it could be a good starting point for testing purposes, even for large-brand employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Vu Mark Nguyen

Pleased with my subscription

2017-01-24

Mention has become a "must" for our social media monitoring, but the service goes beyond social media and captures more data on my brand and those that I track than Google Alerts does.

Pros

It's efficient and finds content that Google Alerts misses.

Cons

A UI suggestion I made has not been implemented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mention

It works and is well priced. I may switch to an annual subscription to save money.

Source: Capterra
Helpful?   Yes   No
Read more
Isabella Dintinjana

Verified Reviewer

Time saver!

2016-04-11

I can't wait for them to put some sort of Instagram API and then my social media activities will be complete and much easier :) You can see by my rating that I'm very, very satisfied with what I'm getting with the freemium (4 months so far).

Pros

- Multichannel publishing - Facebook, Twitter, Google+, LinkedIn - Ability to schedule multiple times during the day and week for publishing - Easy multimedia adding and link tracking (Google Analytics) - Reposting is as easy as it can get

Cons

- No Instagram - (very few) bugs while trying to repost - shows two buffer links and neither leads where it should, sometimes the attached image disappears - it rarely happens, but still - Pablo resizing didn't really work for my use but that doesn't mean it's in any way bad

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Gillon Hunter

Great tool for monitoring mentions

2016-12-14

I like the Slack integration and the ability to monitor competitor brand names. Good data analysis charts too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjan Wagner

Useful for seeing where your brand is mentioned

2020-03-10

Social Media mentions.

Pros

It helps you to see where your brand and company are being mentioned and can help you target future sources to use for media.

Cons

I know some sources aren't included but that is because they have their own analytics tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kate Johnson

Verified Reviewer

Brand mention monitoring on autopilot.

2019-08-06

Smooth, powerful and helpful.

Pros

We use mention to send Slack messages whenever someone mentions our brand or website online.

Cons

Can't think of anything negative to say! If you want more powerful options, you do have to pay but even the free options are super helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
Senior Marketing Manager (Computer Software company, 11-50 employees)
Verified Reviewer

I really like it

2016-03-23

It monitors any mentions in real time, so you'll never miss anything.

Pros

- Cool interfaces - Email notifications - Fear prices

Cons

- Everything is just great

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Mike Mueller

Amazing Media Monitoring With Mention

2019-05-14

Any keyword, brand, or name can be monitored easily.

Pros

Accurate results, easy to set up and to use, Mention is easy to connect your social accounts too and it covers all social media from all sources on the Internet.

Cons

There should be more options to display data however Mention seems to be constantly upgrading and developing so I am sure this will be something taken in consideration by them in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Mention


Thanks a lot for your review, we really appreciate your support!

Read more
Lucas Mathias

No trouble using this tools

2017-06-28

I manage a crises in the social media, and see what the user, blogs and the news are talking about the brand and some related event

Pros

I think the Mention's best part is the range that the software can reach when we talk about monitoring

Cons

As I start to use the Mention less a mounth on the starter plan, I just miss one tools on this software, Its to export any file to excel, I already know that if I upgrade I ll be able to use that, but I would like to know how I could just to have access to export file .... but The Mention solve all my needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Matejic

Fantastic Media Monitoring service

2016-08-05

Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment.

Pros

In built-sentiment analysis is useful.

Cons

Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mention

I've used it from free to enterprise level and it's been an impressive platform to display client data and when clients find out how well priced it is compared to their traditional media monitoring services, they are sold!

Source: Capterra
Helpful?   Yes   No
Read more
Jameson Pitts

Monitoring Several Brands Reliably

2018-06-06

Pros

Quick and reliable updates on all brand mentions across the internet!

Cons

Sometimes it is slow to manage mentions in bulk, which of course is a huge daily activity in the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 11-50 employees)

Solid mentions tracker

2020-04-11

It's a good tool to keep track of company mentions online.

Pros

It can accurately keep track of company mentions across different online channels and the interface is well organized.

Cons

Comparing Mention's results with other tools, it seems to sometimes fail to track some important mentions across social media.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(E-Learning company, 1-10 employees)

Monitor your brand and yourself around the web

2020-03-10

Set it and forget it type tool that keeps working for you in the background and keeps looking for your "mentions" on the web.

Pros

. - Searches for your mentions on the blogs, social media, Q and A sites, videos sites and literally everywhere. - You will get instant notification of your mentions.

Cons

However, they may want to rationalize the pricing a bit. For small startups every cost matter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elle Smith

Not effective in monitoring media..

2018-07-13

Pros

Well, I do receive timely and regular notifications from this platform.

Cons

The intelligence provided by this platform is sadly flawed, as it tends to report on any names similar to my brand, and cannot distinguish the phrase match to my brand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Entertainment company, 11-50 employees)

Mention Review

2019-07-18

Great way to keep track of your brand and build awareness.

Pros

Quick to set up, being able to link your social media accounts is a huge plus as well.

Cons

Can miss the occasional article and now and then, and you can only view mentions from when you sign up onwards, not in the past.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach Pajtasz

The Easiest Way To Monitor Your Brand Online

2016-12-20

Mention provides a robust and useful social listening tool dashboard that is great for monitoring keywords and brand mentions across the Internet.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jona Hugger

Verified Reviewer

Very nice and feature-rich social media monitoring.

2015-11-10

We use Mention for monitoring our brand on Twitter and other networks and also to handle support requests over various networks.

Pros

One of my main points has to be the awesome statistics page, which pretty much offers anything I'd ever desire from a social media statistics POV.

Cons

There's some really weird naming issues going on. I log in on mention.com and get redirected to web.alert.io. But other than that, everything's fine.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more