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Mention

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Social Media Monitoring Built for Business.

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Mention Features

Features Summary

Functionality

4.5

/5

289

Total features

34

6 categories

Mention features

@mentions
API
Audience Targeting
Automated Publishing
Brand Tracking
Campaign Management
Collaboration Tools
Commenting/Notes

Common features of Social Media Marketing software

A/B Testing
Activity Dashboard
Automated Publishing
Automated Scheduling
Calendar Management
Campaign Analytics
Campaign Management
Campaign Planning

Price starts from

29

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

289

Price starts from

29

Per month

learn more

Total Features

34

Unique features

  • Keyword Filtering

  • Sentiment Analysis

  • Reputation Management

  • Influencer Tracking

Functionality

4.4

/5

16.8K

Price starts from

13

Per month

learn more

Total Features

160

Features in Common

19

Unique features

  • Site Intercept Survey

  • Support Audio/Images/Video

  • Contact Database

  • Lead Generation

Functionality

4.4

/5

5.9K

Price starts from

15

/user

Per month

visit website

Total Features

103

Features in Common

19

Unique features

  • Social Advertising

  • Customizable Templates

  • Social Marketing

  • Email Campaign Management

Common Mention comparisons

Reviewers who mentioned features said:

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Ksenia B.

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome Way to Find Out Where You're Mentioned

Reviewed 6 years ago

Our company is not a big one and therefore every mention counts. Mention gives us the opportunity to easily track where who talks about us and what do they say (without resorting to daily googling our company name)

Pros

We've used it when we first founded our business and we wanted to track the mentions around the Internet. We really enjoyed it because you don't have to continuously google yourself (or your brand), instead, the mentions (especially when your brand name is somewhat unique) are coming to your inbox.

Cons

The pricing is a bit steep if you're a small company. So you can start with the free account and see if this instrument is needed for you. If you are using a free account, there is a limit on free mentions (quite understandable, but something to keep in mind). Otherwise, it can be a very convenient tool for marketing specialists, especially if you're using the dashboard available for listening analysis and competitive analysis.

ES
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Elle S.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not effective in monitoring media..

Reviewed 6 years ago
Pros

Well, I do receive timely and regular notifications from this platform. It also provide a score out of a 100 as to the strength of the source.

Cons

The intelligence provided by this platform is sadly flawed, as it tends to report on any names similar to my brand, and cannot distinguish the phrase match to my brand. It perhaps needs some AI to provide more accurate social listening. Equally, it misses noise about my brand across social platforms.

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Sam G.

Internet, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I must have for any brand

Reviewed 9 years ago

Mention is a tool that I use every day - it's one of the first things that I open. It allows me to track any mention of my brand, so that I can respond accordingly and be aware of everything that's being said about my brand, good or bad. Each mention in the list is given a score as well as a flagging system to help me prioritise which ones require speedy attention. I get regular notifications when new mentions come in, so I never miss a thing! The tool also allows me to mark any mentions that I want to mark as irrelevant or block completely, and the filter can be great when you want to focus on a single channel, such as Twitter. Mention is great value for money, and while there are other tools out there that provide a similar service, I find Mention to be the best that I've tried!

Pros

Allows you see all mentions of your brand, or any other keywords or phrases that you want to track Great value for money Easy to filter mentions to focus on one channel at a time Shows each mention as it appears on the referring page

Cons

No cons were added to this review

Vendor response

Thank you so much for the nice review. Really appreciate you sharing how easy you find to filter mentions and identify the ones that need immediate attention.

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Jenny M.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great tool to monitor your brand across the Internet

Reviewed 5 years ago

Great tool to monitor your brand and keep track of your reputation online. Also enables us to respond to mentions in a timely fashion.

Pros

This offers a simple way to track where your brand name is being mentioned – so you don't have to keep Googling yourself to find out. Whenever someone does talk about your brand, Mention sends you an email so you can follow up. You can also check the dashboard to get quick daily digest of your mentions and decide how to handle them. Flagging spam or irrelevant mentions has been particularly helpful.

Cons

UI could be optimized more for easier scanning and better navigation on smaller screens. The price is also a bit steep for small businesses but there is a free account you can use if you're just a small company and don't need anything too advanced.

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Manal I.

Higher Education, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Keep a track of your brand and competition

Reviewed 6 years ago

I enjoyed using this, it actually has a fast learning curve and fulfills all needs when you are keeping track of your growing brand. If you are ready to throw a few bucks in this can be the best brand for you.

Pros

I am able to know who is talking of my brand, get email notifications (Which is not up to the expectations but still good). It also gives you an understanding of the competitive brands and what are they up to. You could actually feed in your tags, key words and it would be able to get you the right brands you have to keep an eye on.

Cons

I used the trial version for some time, since mine is a small home-business brand which is still on growth upgrading is too costly in my view. There is nothing else that I am particularly complaining about this software.

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Andrea S.

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic tool for researching brands or keywords.

Reviewed 6 years ago

Easy to track keyword mentions and collate data for my class.

Pros

Used it to track conversation around certain keywords for a class I was giving. It was extremely useful in supplying data that I could use in class to demonstrate what sort of conversations were happening around the topic.

Cons

It took me a while to work out how to delete notifications. Also, you can't research past history. It is quite expensive for a paid version.

AR
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Verified reviewer

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good tool for tracking activities and brand mentions through the network

Reviewed 3 years ago

We decided to bought Mention for marketing and support purposes, for tracking our brand, some keywords and competitors' mentions through the network and social media.

Pros

Easy and convenient interface with the possibility to track and review multiple alerts you are interested in. One alert monitoring is available for free. I like that all the interesting for me keyword mentions from the whole Internet, including social pages and forums, are collected and stored in one place. There is also a possibility to respond right from the dashboard without switching to other sites.

Cons

I noted that sometimes mentions especially on different forums can be missed by this tool. It would be also great to track some alert history (e.g. last year), for now mentions are collecting from the day you started to use this software.

BT
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Brice T.

Banking, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Mention review

Reviewed a year ago
Pros

Mention allows me to follow the trends on social networks is very easy to configure and the dashboard is without complex The website and its mobile version are easy to use and easy to install

Cons

No drawbacks but more improvements would be cool

FD
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Ferg D.

Public Relations and Communications, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comprehensive Community Engagement Tool

Reviewed 8 years ago

Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past. There are several features that allow you to better engage with your community. There is also a nice high level analytics report tool to assess your metrics. There is also a great opportunity to customize messaging to your audience. Several of their filters help you keep an eye on performance within your network. Who's following, Who's not, Who's engaging with you. Give it a try !

Pros

It makes management of my social networks easier, less time involved.

Cons

Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates. Your choice.

PB
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Pam B.

Research, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention helps you see your business grow!

Reviewed 7 years ago

We love watching the mentions of Tilt365.com grow every day on Mention capture software. We started out with only a few a day and within a month it got us to focus spreading the word. Now we're up to hundreds a day.

Pros

Great service and UX

Cons

Too pricey to upgrade. We can also do alerts on google for free.

AR
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Andrew R.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely useful for finding brand mentions

Reviewed 4 years ago
Pros

I like the fact that it helps me discover mentions of our company, Resource Guru, which I would never have discovered on my own. I also like the fact it takes up very little of my time. The email alerts are very handy - so, you hardly ever have to even log in.

Cons

It sometimes discovers irrelevant results which can be a little annoying. You can flag them as irrelevant but it won't necessarily prevent future irrelevant results. And I would rather see some irrelevant results in amongst relevant ones than miss out on some relevant results.

SM
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Stephanie M. C.

Executive Office, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Listen in listenin' with Mention

Reviewed 8 years ago

We've used Mention for quite a while now and it helps me stay on top of our social listening more than any other software app that I use. When I first joined the team, I was onboarded nicely by Mention and got up-to-speed on using the product quickly. We've overhauled other systems, but not this one!

Pros

-The workflow is simple and easy to learn. Also keeps you organized while displaying all the mentions you need to see. -Good for collaborating and helps stay on top of the customer experience. -The first thing I check when I get into the office and the last thing I do before I leave, which keeps us in the pulse of our audience.

Cons

-The icons for actions you can take on a mention are not as intuitive (although improved from when I first started using it) and you'd expect, which causes some confusion. -The influencer dashboard could also be more robust. -Delayed refresh isn't the best for real-time events, but does eventually catch up.

AR
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Verified reviewer

Health, Wellness and Fitness, 5,001-10,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cool tool

Reviewed 5 years ago
Pros

I really like the push notifications and ability to "train" it to properly find info that's relevant. I'v found out articles of mine were published via Mention, before the publisher informed me!

Cons

Nothing, I have no complaints, honest! :-)

CW
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Coy W.

Marketing and Advertising, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Okay Monitoring Service, But Buyer Beware - No Option to Cancel

Reviewed 5 years ago

Most poor reviews come from disgruntled clients who proceed to trash the company. This is not a positive review, but to be fair there are some positive qualities about the application. For starters, do your homework and review all the options available. Turns out there are other companies with more robust platforms that offer more services for a lower price. Mention offers decent monitoring services...

Pros

The solution offers online monitoring that includes news, social media, message boards, and forums. There is an added cost to include traditional news sources like TV & Radio, but the extra cost makes the overall package more expensive than other solutions on the market. The setup team was actually good, so the initial experience with the company was positive.

Cons

With exception of message boards and forums, you can reasonably achieve the same results using Google Alerts. For the cost and non-cancellable contract, you can actually fill in the gaps with just a little bit of leg work and some ingenuity. We ended up having to manually monitor review sites (like TripAdvisor), regardless of the promises made by Mention. That was pretty inconvenient. Additionally, we found quite a bit of chatter that wasn't being picked up by Mention. Eventually, we had to ask ourselves what's the point of paying so much money for the service. Mention doesn't break contracts, even if you're paying the premium for quarterly payments - which most ethical companies offer knowing that you may have to make a break. Their handling of that request leaves a lot to be desired.

AK
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Ashwaq K.

Public Relations and Communications, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So far the best tool and it has been with me since 2015!

Reviewed a year ago

The most successful tool which has enhanced our offerings as an agency for online news and mentions across all private and public companies and governmental entities who usually use heavy tools like Sprinklr, Lucidiya, meltwater etc.

Pros

The software is on-spot, easy to use and accessible by the clients as well which spares us lots of reporting time. The alerts is another merit where we're alerted upon any increase in mentions. The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. The tool has an influencer identifying function as well which helps most of the times

Cons

The only thing is modifying reports to a certain hour not date only.

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Abigail N.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great for social media monitoring and measuring social sentiment

Reviewed 6 years ago

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

I originally signed up for mention to measure the social sentiment of one of the brands I managed. My first choice was Hootsuite but the form wasn't loading so I decided to try Mention. Best decision I ever made! After signing up and setting up keywords to measure, alerts and dashboards, I forgot about Mention because it wasn't giving me info on past activity, I got an email from Account Executive...

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign. Which didn't help much because Mention only showed data collected after setting up. I wish I could get sentiment from past activity so I can measure how my brand was viewed then and now.

AR
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Verified reviewer

Internet, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Not the best ratio of value for money

Reviewed a year ago

Mention is mostly useful as a PR watch and web listening tool, even if we can appreciate the fact that it's not only this. Product direction is obviously trying to take Mention to the next level with a broader usage of the social media management and analytics capacities, and while they are not there yet, it's still full of promise.

Pros

The scope of channels you can "listen to" is pretty impressive, sometimes even too much with a lot of noise and things you don't really care about. If the filtering options can be better to get rid more easily of this noise, the rest of the tool is pretty easy to use and straightforward, especially when it comes to the additional functionalities that are analytics or social media management. The influencers search tool is quite accurate and useful.

Cons

The free version is way too limited, only focused on web listening functions, whereas the paid version is quite expansive considering the multiple weaknesses of the different tools. Analytics are good but not that good, social media poster is okay but some other products do it better, and so on.

AR
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Verified reviewer

Public Relations and Communications, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A much better replacement for Google Alerts!

Reviewed 3 years ago

Mention is a very efficient tool for PR pros who are in charge of brand reputation and issues management. It is very useful in catching online mentions that can be an issue starter. And being able to see it early on can help avoid turning these issues into a full-blown crisis.

Pros

For quite a long time, I’ve been relying on Google alerts to help me scan the internet for any mentions of my brand. Subscribing to Mention has been one of my company’s best decisions as it gives you more comprehensive results in scouring the internet with brand mentions that can either be good or detrimental to your brand. It has a great and easy to use dashboard. It also has an advanced notification system that delivers quality alerts straight to your inbox. I also like that it can also scan Twitter for brand mentions, leading to a more prominent media article that I always miss in Google alerts.

Cons

It can be a bit laggy at times, but somewhat manageable. You would also need support from their rep during the initial setup to train you on how to use and maximize the app’s full potential.

KA
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Kristi A.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mention gets all the mentions

Reviewed 5 years ago

Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases.

Pros

It’s a cost-effective, in-depth monitoring solution.

Cons

I wish more features were available to base plans, even on an a la carte basis.

MS
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Mohammed S.

Nonprofit Organization Management, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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the perfect tool to allow you stay informed on your performance, and stay ahead of looming troubles

Reviewed 3 years ago

Mention has been a really great and effective tool that provided us with the much needed insights we required to help us expand into other complementary sectors and services. By gauging the perception of the general public to related activities and competing products, we have been able to better time our ad campaigns and network engagements to achieve the maximum results possible.

Pros

I guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier.

Cons

Some elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier.

NM
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Nicole M.

Government Relations, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Media Monitoring service

Reviewed 8 years ago

I was an early adopter of Mention App and have seen it grow from strength to strength. Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment. I use it for my clients and highly recommend it.

Pros

Ease of use, quick set up and accurate results. In built-sentiment analysis is useful. It's also helpful you can connect your social accounts to Mention and use the dashboard to respond to customer queries.

Cons

Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with). But would be great to see more options to display data.

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Arheer G.

Internet, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Best Social Listening Tool

Reviewed a year ago

Mention.com is a great platform for businesses and individuals to monitor their brand's online presence and reputation. The tool itself is easy to use and provides a wide range of features. The ability to monitor multiple social media accounts, as well as other online sources, is great.

Pros

1. Great social listening capabilities2. Can track multiple brands at a time3. Customisable filters and alerts are available

Cons

1. Still lacks world-class reporting and UI2. Limited API integration options

DB
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Darla B.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mentions is Awesome!

Reviewed 8 years ago

I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school.

Pros

I get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use.

Cons

It's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount.

FP
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Frédéric P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mention allows me to monitor my brand and competition easily.

Reviewed 6 years ago

I can monitor any word, brand or name I want, giving me a headstart upon dealing with certain subjects.

Pros

What I like about Mention is the speed with which it finds the occurrences of the keywords I indicate to it. Rather than my competitors, I observe with this tool the vivacity of certain themes.

Cons

The interface is empty and not very intuitive. Fortunately, email alerts allow me to quickly access the last mentions of my keywords, because I don't use the web page where my information is collected, or very little. But this is a minor detail, because it is of particular interest to full-time community managers.

AR
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Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The easiest tool to monitor media

Reviewed 5 years ago
Pros

When I started my work 3,5 years ago I tested a lot of media monitoring tools and Mention keep being the best so far. The first thing - it's clear and easy. The second - it lets me reply on Twitter mentions without leaving the app - it saves time. The third - I can see in the right side of the app what's inside the mention so I can see if it worth my attention without leaving the app.

Cons

I don't have any cons in mind. Maybe the fact, that during these 3,5 years I've been using it the app missed some articles that turned out to be quite important.