Mention Features

Mention

Social Media Monitoring Built for Business.

4.79/5 (197 reviews)

Mention Feature Summary

  • Real-time monitoring for online and social media.
  • Monitor billions of sources in over 40 languages.
  • Identify influencers talking about your brand or keyword.
  • Connect social accounts to react within the dashboard.
  • Generate reports and compare alert performance.
  • Export mentions or data into PDF or CSV.
  • Collaborate with your team by sharing alerts and assigning t
  • Search and filter to easily find important mentions.
  • Monitor from any device - Web, Mac, iOS, Android

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Competitor Feature Comparison

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Mobile apps

iOS App


306 reviews

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Requires iOS 9.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

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Mention Feature Reviews

25 reviewers had the following to say about Mention's features:

Ben Chapman

Verified Reviewer

Great Product, Great Price!

2015-12-03

We're now able to identify and react all types of posts; significantly improving our engagement success.

Pros

thorough, intuitive, great UI, allows multiple users and triage of assignments, detects all types of websites (not just social sites), good price, great customer service (but I rarely, if ever, need it), has an API and integrates with Zendesk amongst other systems,

Cons

doesn't archive mention data (eg if someone removes a post, the content is lost), doesn't show direct message content

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 6-12 months

Source: GetApp
Helpful?   Yes   No
Read more
Ferg Devins

Comprehensive Community Engagement Tool

2016-11-19

Mention is a wonderfully complex community engagement tool that allows you to complete many functional tasks that were likely separate streams of "work" for people in the past.

Pros

It makes management of my social networks easier, less time involved.

Cons

Be sure to select the right frequency of "notifications" or you might overwhelmed by the updates. Your choice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mention

Mention provides good stimulus for managing engagement of your community.

Source: Capterra
Helpful?   Yes   No
Read more
Vinayak Srivastava

Extensive data extraction from all sources

2017-06-30

Good cover of social media data

Pros

Sentiments analysis and influencers analysis

Cons

Limited Ability to include ad hoc / additional sources for data extraction

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Abigail Nwaocha

Great for social media monitoring and measuring social sentiment

2017-12-13

It helped monitor competitor mentions, my brand's mentions and most importantly it helped gauge how people felt about my brand, whether positive, negative or neutral.

Pros

I liked the email alerts on competitors social media mentions, I wanted to know who was mentioning my competitors and why, and if they were journalists, I could use Hunter and Clearbit to get their emails so I could send them a pitch.

Cons

The brand I used Mention on was a small brand with little activity, and most social media interactions were in the past after we ran a campaign.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kamil Pitonak

Solid tool yet easy to use--You'll love it.

2017-03-23

Mention is the window not just into the minds but I believe hearts of the users involved in social media. It's the most intuitive interface I know to this day.

Pros

Easy to set up campaigns, simple UI yet powerful tool.

Cons

Not that many when I put my ego aside and don't mention the price for more than 5 campaigns.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Mention

Try it and decide for yioureslf.

Source: Capterra
Helpful?   Yes   No
Read more
Margarita Lapina

Infinity Functionality software

2017-09-21

Pros

You can characterize the service as accessibility, mobility, infinity This service uses the most current methods for obtaining references to the brand Can be in a few clicks: Monitor social media in real time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

Great price for low budget / low priority social media tracking and analysis

2018-04-09

Low cost access to social content by keyword search

Pros

They do a good job returning results for distinct keywords ("Grindr" is uniquely spelled with few other off topic themes, "Apple" would require extra care to differentiate between the computer company and the fruit) with some support for more advanced / complex boolean queries. Analytics engine is basic but very good for the price

Cons

While there is a huge need to fill for low cost / low priority social media analysis, this is not the tool for anyone with a serious business need to access / analyze this data although it could be a good starting point for testing purposes, even for large-brand employees.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Sabine Douglas

Useful, background campaign monitoring tool

2016-12-13

We use to monitor PR and marketing campaign effectiveness; gives useful data that saves us time and effort sourcing and monitoring this data across the internet.

Pros

Useful, time-saving, easy to set-up and manage, good free package.

Cons

If your company has a generic name or you need to use semi-generic search terms, allow for not relevant results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Vu Mark Nguyen

Pleased with my subscription

2017-01-24

Mention has become a "must" for our social media monitoring, but the service goes beyond social media and captures more data on my brand and those that I track than Google Alerts does.

Pros

It's efficient and finds content that Google Alerts misses.

Cons

A UI suggestion I made has not been implemented.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mention

It works and is well priced. I may switch to an annual subscription to save money.

Source: Capterra
Helpful?   Yes   No
Read more
Isabella Dintinjana

Verified Reviewer

Time saver!

2016-04-11

I can't wait for them to put some sort of Instagram API and then my social media activities will be complete and much easier :) You can see by my rating that I'm very, very satisfied with what I'm getting with the freemium (4 months so far).

Pros

- Multichannel publishing - Facebook, Twitter, Google+, LinkedIn - Ability to schedule multiple times during the day and week for publishing - Easy multimedia adding and link tracking (Google Analytics) - Reposting is as easy as it can get

Cons

- No Instagram - (very few) bugs while trying to repost - shows two buffer links and neither leads where it should, sometimes the attached image disappears - it rarely happens, but still - Pablo resizing didn't really work for my use but that doesn't mean it's in any way bad

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Nicole Matejic

Fantastic Media Monitoring service

2016-08-05

Compared to high priced media monitoring from large companies on offer - it is often quicker, more precise and always covers the full social, online and offline news environment.

Pros

In built-sentiment analysis is useful.

Cons

Not as evolved in the visualisation of data as competitors, but this isn't a big con because the data gathered is timely, precise and relevant (which other platforms struggle with).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Mention

I've used it from free to enterprise level and it's been an impressive platform to display client data and when clients find out how well priced it is compared to their traditional media monitoring services, they are sold!

Source: Capterra
Helpful?   Yes   No
Read more
Gillon Hunter

Great tool for monitoring mentions

2016-12-14

I like the Slack integration and the ability to monitor competitor brand names. Good data analysis charts too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Mathias

No trouble using this tools

2017-06-28

I manage a crises in the social media, and see what the user, blogs and the news are talking about the brand and some related event

Pros

I think the Mention's best part is the range that the software can reach when we talk about monitoring

Cons

As I start to use the Mention less a mounth on the starter plan, I just miss one tools on this software, Its to export any file to excel, I already know that if I upgrade I ll be able to use that, but I would like to know how I could just to have access to export file .... but The Mention solve all my needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Lauren Neilson

Mention is definitely worth your time

2016-10-05

I didn't need a service that could post direct to social platforms, what I needed was to be notified in real time of any mentions of my brand and dedicated key words, good or bad from those platforms!

Pros

easy to use and simple to navigate, with desktop and mobile.

Cons

As I am in Australia, getting the team in the right time zone is a bit tough, but they are pretty good over the email

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Mention

Worth giving it a try, especially if you have a crisis that needs to be managed and your brand needs to be aware 24/7

Source: Capterra
Helpful?   Yes   No
Read more
Clifton Higgins

Verified Reviewer

Mention makes it easy to listen to what people are saying about your product

2018-05-06

Pros

Mention gives you the ability to quickly respond to all of the listings of your mentions on all the major social media sites with it's login integrations.

Cons

I would like to integrate more with other products, or even with some services for marketing automation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Glenda Felden

Easy, simple, fun, effective. Overall, a great user experience.

2016-11-21

Plus, the UX is really nice, the mobile app is amazing, and the brand has a "fun" feeling.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jona Hugger

Verified Reviewer

Very nice and feature-rich social media monitoring.

2015-11-10

We use Mention for monitoring our brand on Twitter and other networks and also to handle support requests over various networks.

Pros

One of my main points has to be the awesome statistics page, which pretty much offers anything I'd ever desire from a social media statistics POV.

Cons

There's some really weird naming issues going on. I log in on mention.com and get redirected to web.alert.io. But other than that, everything's fine.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Duy Nguyen

It's a great app to try

2016-12-27

It's a great app with easy UI to use.

Pros

Easy to use UI.

Cons

Integration with Slack still takes a long time to load.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Zach Pajtasz

The Easiest Way To Monitor Your Brand Online

2016-12-20

Mention provides a robust and useful social listening tool dashboard that is great for monitoring keywords and brand mentions across the Internet.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Liz Owen

Best monitoring tool out there

2016-08-04

The new 'Influencers' dashboard has also been great in helping me reach out to important Twitter accounts.

Pros

Really easy to use, automated dashboard reports and lists

Cons

No historical data

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Abramson

Metion monitors social media so you don't have to.

2018-07-11

Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools.

Pros

Mention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track.

Cons

This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
Senior Marketing Manager (Computer Software company, 11-50 employees)
Verified Reviewer

I really like it

2016-03-23

It monitors any mentions in real time, so you'll never miss anything.

Pros

- Cool interfaces - Email notifications - Fear prices

Cons

- Everything is just great

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more
Umang Shakya

Most easiest way to track your brand keywords

2018-06-26

Pros

When you are managing various brands in social media one of the major or first thing you have to do is to get register with Mentions.

Cons

I have subscribed to email reporting but this software email reporting is not up to mark is the least like of this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elle Smith

Not effective in monitoring media..

2018-07-13

Pros

It also provide a score out of a 100 as to the strength of the source.

Cons

The intelligence provided by this platform is sadly flawed, as it tends to report on any names similar to my brand, and cannot distinguish the phrase match to my brand.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jameson Pitts

Monitoring Several Brands Reliably

2018-06-06

Pros

Quick and reliable updates on all brand mentions across the internet!

Cons

Sometimes it is slow to manage mentions in bulk, which of course is a huge daily activity in the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more