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MerlinOne Features
Features Summary
Functionality
4.4
/5
41
Total features
25
1 categories
MerlinOne features
Common features of Digital Asset Management software
Screenshots
Contenders comparison
Functionality
4.4
/5
41
Price starts from
No pricing info
Total Features
25
Unique features
No unique features
Functionality
4.3
/5
655
Price starts from
No pricing info
Total Features
66
Features in Common
25
Unique features
Commenting/Notes
Video Support
Audio File Management
Activity Tracking
Functionality
4.5
/5
436
Price starts from
No pricing info
Total Features
44
Features in Common
17
Unique features
Multiple Format Support
Visual Analytics
Fulfillment Distribution
Content Library
Common MerlinOne comparisons
Reviewers who mentioned features said:
Madeline V.
Hospital & Health Care, 10,001+ employees
Used daily for 2+ years
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A very positive experience they have a great staff that helps problem solve they are innovative, and they are continually improving the quality of their products and the services they provide to their clients.
When searching for A DAM system, Shriners Childrens needed a system that was HIPAA-compliant and MerlinOne offered this service along with great customer service and efficient communication. The MerlinOne DAM system organizes our companies’ assets in a way that maximizes their value for our brand it allows us to set varying levels of user access for files and folders, and we can easily share files internally and externally with our vendors. A great tool to have on the cloud it has been very valuable during the pandemic as employees started to work remotely, this system allowed us to continue to do our work while having instant access to our assets from any location at any time our teams continued to be efficient while adapting to the virtual working conditions.
The content hubs are a great tool, but it’s still a work in progress and additional features are needed.
Thank you for the positive feedback, Madeline! We are actively working on Content Hubs and appreciate your patience as we continue to develop the feature!
NICOLE H.
Used daily for 1-2 years
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Once you figure it out, the system is very easy to use and retrieve content. Search features are great.
Does not generate permalinks to content/collections; they expire after 24 hours and thus cannot embed content collections on website.
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for 1-2 years
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I like the many options available to the user when it comes to customizing the system. I work in the education space and some of the items that we like to tag when saving our digital assets can be very intimately related to our field i.e. students on campus, students in different buildings throughout the school, students wearing branded school gear or just the spaces around the campus to show the school. It's nice that we could build a taxonomy that is specific to us, this makes searching our files easier.
I least like the fact that it can be a bit cumbersome to navigate; sometimes I am uploading hundreds of photos and find that some of the files didn't upload properly - however I have received very good customer service support on this issue which I appreciate.
Melissa S.
Nonprofit Organization Management, 201-500 employees
Used daily for 2+ years
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Able to customize metadata fields, including their values and the way the field functions.
It is continuously improving, and I believe the staff and their interest in my feedback and recommendations. They really do try to create a product that fits their users' needs. I like that a lot of the features and tools are customizable, and can be enabled or disabled granularly based on user or user group.
It takes a long time to download videos from the software. Managing the multiple user groups can be overwhelming since there are so many that come with the software as a default.
Denise J.
Used daily for 2+ years
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We were one of the first nonprofits that MerlinOne took on, allowing us to get a huge amount of digital content off our file server and into a robust DAMS system that could help us track and share assets across three continents.
If you can do a Google search, you can search Merlin with little additional training. The interface is very user-friendly, and we have trained multiple staffers with varying levels of computer skills.
Metadata fields are very structured and somewhat limiting. Would like to tailor them more to our needs without incurring back-end programming expenses.
Verified reviewer
51-200 employees
Used daily for 2+ years
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MerlinOne is our archive of published stories, and photographs as well as PDFs of our pages - which are fully searchable.
Simple setup for files and metadata, and our librarian can dump content to Merlin in a single system. It's easy to set up and easy to make configuration changes, and the FTP hot folder is trouble free.
No Windows mobile native apps. It would be nice if this was added to the company roadmap. I can't think of a better asset management system and would urge anyone considering purchasing one to absolutely give MerlineOne a try.
Amanda G.
Public Relations and Communications, 51-200 employees
Used daily for 1-2 years
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I've been impressed by the amount of customizations you can make in Merlin. Their customer service department has been very helpful when it comes to constricting creative solutions to project management problems and usually responds promptly.
Be prepared to work extensively with their customer support. In my previous DAMs I had much more direct control over field rules, creating new fields, complex user group customization, etc. Merlin customer support has to do all of that for you. While they do usually respond promptly and are helpful, I would much rather do it all myself to avoid errors in communication and delays.
Tom M.
Used daily for 2+ years
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Ability to catalog our photos. Ability to upload and download photos. Ability to tag photos.
Most liked: 1) Ability to meet our needs for managing our photos in an efficient manner 2) Ability to search for relevant content 3) Support we received from vendor
Least liked: 1) Could have had more training and refresher training for our staff. Initial training was good but we needed more examples of how to use in our environment 3)
Katie G.
Used daily for 2+ years
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The software makes it so easy to go in and search for the assets we're looking for. We're able to bucket our photos into different areas based on the needs of the company, which makes finding what we're after even more effective.
We often have big sets of content to load in batches. Would like to be able to batch load more from the site itself vs. using an FTP for those.
James W.
Newspapers, 51-200 employees
Used daily for 2+ years
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MerlinOne has provided us with a powerful, easy to use digital asset management system in a hosted solution. I deal with a lot of vendors, and MerlinOne's technical support is second to none. They carefully listen to their customers needs and try to improve their product accordingly.
Excellent technical support. Very responsive to customer needs with development. Hosted solution allows us to focus our resources elsewhere.
No cons were added to this review
Mike C.
Used daily for 2+ years
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The searchability functions allow me to easily call up assets based a variety of variables. Sending photographs over FTP has been seamless.
The interface is a bit clunky. The edit tool for photograph captions seems like it could be better optimized.
Landon O.
Publishing, 51-200 employees
Used weekly for 1-2 years
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MerlinOne has been great to work with. They've had exceptional support, regularly following up to see if we have any questions and addressing any issues we had. They been responsive to problems and have even provided on-site support in helping get us setup.
It has plenty of options when it comes to searching, and the search tools are robust. Fairly customizable for both administrators and the users. Has plenty of features for the price. Buying concurrent licenses instead of licenses for every user is a huge plus.
It's not without some quirks and bugs. We've experience some issues loading files into the system, and have gotten bugs when trying to manage keywords. Nothing that breaks the system, but does give users some annoyance.
David G.
Used daily for 6-12 months
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Having our archive in one central place easy for the entire newsroom to access.
I love the ease of use and the ability to change image metadata on the fly. The ability to search wire and staff images in one place is also an added bonus.
My least favorite aspect about the software is the download times. There are times when downloads take an incredible amount of time to download. Zip files often break and I have to call customer support to fix it.
Michelle T.
Used weekly for 2+ years
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Store large quantity of assets and categorize accordingly
We are able to store a large quantity of photos in the database and quickly search for assets. We can categorize the assets into "collections" and link photo assets with consent forms.
We've run into technical glitches with the web upload form and collections tool, and slowness within the platform. The overall management system is not intuitive to use.
Roy B.
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MerlinOne's hosted solution provides great access to our editors and reporters in the field. Our staff can access data on their laptops, tablets and other mobile devices. They can fact check, data mine and build their stories from any location. Our sales, marketing and Newspapers in Education staff also benefit from the mobile access to Merlin. The projects function allows our staff to quickly create...
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Edward P.
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We use the MerlinOne archiving system for our 6 daily newspapers. The system itself is is loaded with features and does everything a first class archiving system should do. Our users range from professional librarians and researchers to reporters and clerks, and every user level is addressed by MerlinOne. Support is proactive and outstanding. When we're developing projects and products that require...
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Lauren R.
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PROS: - Collections, which enable us to curate content for our users, ultimately expediting their searches; - Customer Service -- extremely fast and helpful; - Search options -- enables you to focus your search, and produces results quickly, especially if the images are well captioned or tagged; - Linked Objects -- enables us to package content together; - Simple, attractive display with...
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No cons were added to this review
Mitch L.
Publishing, 201-500 employees
Used other for 2+ years
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Has a great backlog of data and photos as it is an archive
Need OS update big time but dollars are short unable to move all this to a different system typing more
Jaclyn V.
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MerlinOne is an indispensable tool for managing my organization's massive, ever-growing photo collection, and offers incredibly powerful search capabilities. The web interface can be used for internal workflow as well as handle photo requests from our external customers. Their customer service/support team is outstanding and highly responsive. The hosted service is a great option for secure storage...
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No cons were added to this review
Cindy A.
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We are a mid-size newspaper and have used MerlinOne as our photo archive since 1996. In 2008 we moved our entire text archive to MerlinOne and it has been an indispensable tool for our entire newsroom staff. We can easily access years worth of content with simple queries; export, download and email photos, pdfs and text; import photos and share content with other properties in our group. And we can use Trax as an assignment desk. Due to MerlinOne our workflow is quick and efficient.
No pros were added to this review
No cons were added to this review
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