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MessageMedia vs UXsniff Comparison

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Overview

MessageMedia is a global leader in business SMS services, providing mobile messaging solutions for small to large-sized businesses....

UXsniff is a web-based solution that helps organizations monitor customer behavior across websites and generate user activity...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$39/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$29/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(13)

5

4

3

2

1

8

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.2

(11)

5

4

3

2

1

2

9

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation.
The service is very stable, and the few times we need customer support it's responsive and immediate with solutions.
Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.

Pros

The software still cares for some fine tunning but it's definitely a great bet. The features are very helpful and insightful.
I am using the Growth plan. Initially I was very impressed by the unlimited heatmaps and sessions playbacks.
Very helpful in UX tracking, fulfilled the purposes.

Cons

The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem.
When I keep a session open for a while and come back to do something it gives me error.
It's so confusing to set time zone based on city or state.

Cons

Because it's a relatively new software, it's still missing the maturity that other players have brought to the market.
I find them a bit confusing when it comes to navegation.
Considering that the tool itself is not extremely recent, I was disappointed not to find some more advanced features that most well-established tools have.
  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features18
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Notifications
  • Behavior Tracking
  • Computer Telephony Integration
  • Contact Database
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customizable Templates
  • Data Visualization
  • Delivery Tracking
  • Email Integration
  • Event Scheduling
  • Heatmap
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Receiving
  • Referral Source Tracking
  • Reminders
  • Reporting & Statistics
  • SMS Marketing Managment
  • SSL Security
  • Text to Speech
  • Two-Factor Authentication
  • Visual Analytics
  • Voting
  • Total features21
  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Analytics
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Notifications
  • Behavior Tracking
  • Computer Telephony Integration
  • Contact Database
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Reporting
  • Customizable Templates
  • Data Visualization
  • Delivery Tracking
  • Email Integration
  • Event Scheduling
  • Heatmap
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Receiving
  • Referral Source Tracking
  • Reminders
  • Reporting & Statistics
  • SMS Marketing Managment
  • SSL Security
  • Text to Speech
  • Two-Factor Authentication
  • Visual Analytics
  • Voting

Integrations

  • Total integrations12
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations3
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

MessageMedia vs. UXsniff

See how MessageMedia and UXsniff stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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