MomentFeed Pricing, Features, Reviews & Alternatives

MomentFeed

Proximity Search Optimization, reputation & brand management

4.5/5 (10 reviews)

MomentFeed overview

What is MomentFeed?

Major regional, national, and global brands face unprecedented challenges in reaching their consumer target audiences at the time they are ready to buy. More than 60% of online searches are now conducted at the local-mobile level, and unbranded (consumers seeking products or services versus specific brand-name providers) search volumes have risen by 113% in the last two years. Over the past several years, a phenomenon has emerged whereby consumers are using a combination of proximity, immediacy, and convenience - as well as consumer reviews - as their primary decision-making criteria when choosing to make a purchase locally.

Brands that need each of their hundreds or thousands of locations to rank high in mobile or voice searches are increasingly dependent on mastering Proximity Search Optimization (PSO). PSO requires a brand and each of its locations to take control of and optimize as many signals as possible. This includes comprehensive, up-to-date, best-in-class keyword tactics by location, consistent and accurate location data management, social media channel engagement, and review management.

MomentFeed uniquely manages and automates each and all of the local-mobile search triggers via its Unified Platform, and helps multi-location brands influence their Proximity Search Optimization to make them more visible across all local discovery channels, ultimately leading to more customers and foot traffic, and increased revenue.

MomentFeed was founded in 2010 and is headquartered in Santa Monica, California. MomentFeed supports many of the largest and fastest rising regional, national, and global consumer brands across categories, including restaurants, health & fitness, retail, banking, and auto, to name a few.
momentfeed.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
MomentFeed screenshotDigital Ads Across Thousands of Locations with MomentFeedMomentFeed screenshotMomentFeed screenshotMomentFeed screenshotMomentFeed screenshot

MomentFeed user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.3
  4.6
Lauren P.

Taziki's MomentFeed Review

Used daily for 1-2 years
Reviewed 2020-08-04
Review Source: Capterra

Pros
The MomentFeed team is incredible to work with. They are easy to access and solve problems quickly. They are making massive strides in development this year to what was already a great product. MomentFeed has made Social Media and Reputation Manage simple for our locations and convenient for us to monitor on a corporate level. MomentFeed has been a game-changer for Taziki's!

Cons
I love that we have the ability to track the performance of keywords, but the platform needs to be updated for a better user experience.

Response from MomentFeed


Thanks for the review Lauren! We truly appreciate the feedback and are glad to hear that MomentFeed has been a game-changer for you and your team. We look forward to continuing to support your business. -- Kyle Koch, MomentFeed VP Client Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melody A.

Momentfeed user

Used daily for 6-12 months
Reviewed 2020-08-05
Review Source: Capterra

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)

Pros
My favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.

Cons
One thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).

Response from MomentFeed


Hi Melody, Thanks for the thoughtful review. It is great to hear that your team is benefiting from Paid Social Media Manager. We also appreciate your feedback on the Reviews Management capabilities. Our product team is always looking for ways to improve the platform so we appreciate the feedback and will share with our internal team. Please don't hesitate to email support@momentfeed.com with any questions. - Kyle Koch, MomentFeed VP of Client Success

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Natalie F.

Good Account Manager, Ok Product

Used weekly for 6-12 months
Reviewed 2018-06-12
Review Source: Capterra

Some updates went live quickly.

Pros
The dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.

Cons
The updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Lauren C.

Pleased with product.

Used daily for 6-12 months
Reviewed 2020-11-05
Review Source: Capterra

Positive experience, pleased with how training is going

Pros
Accurate tracking for google and Facebook reviews

Cons
dashboard glitches as far as store inaccuracies go

Response from MomentFeed


Thank you for the review Lauren! Glad the Facebook and Google review tracking has been useful. We'd love to better understand the dashboard glitches you are experiencing so we can pass that feedback onto our engineering team. Please feel free to reach out to your client success manager or email support@momentfeed.com.

- Kyle Koch, MomentFeed VP of Client Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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John B.

MomentFeed is an innovative digital partner that provides excellent account service.

Used daily for 2+ years
Reviewed 2020-10-30
Review Source: Capterra

MomentFeed is a fantastic partner that’s always looking to improve their platform. Their account service means you’re never more than an email or call away from a solution to any problem.

Pros
MomentFeed allows us to manage listings, reputation and local social for more that 255 stores with a small marketing team of 3 people. Their customer support and account service makes them a fantastic partner.

Cons
We need better and more flexible reporting - similar to Google Analytics. Sometimes the new features can be buggy and take time to work through. Time zone differences present communication challenges.

Response from MomentFeed


Hi John, Thank you for the feedback, we appreciate it. We absolutely strive to help our clients work smarter - so it is great to hear your "mighty team of 3" is able to seamlessly support location-based digital marketing for 255 stores. Thanks for the feedback on our analytics, this is certainly an area we continue to innovate, so we may just reach out to you for your thoughts on what's coming! Also, it is always our goal to deliver bug-free releases, the discovery of even one bug is of concern and we appreciate clients bringing these to our attention, please feel free to reach out to your client success manager with specifics and we will flag for our engineering team.

Again thanks for the review, we look forward to helping your team work more efficiently and increase local search visibility!!!

- Kyle Koch, MomentFeed VP of Client Success

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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MomentFeed pricing

Contact MomentFeed for pricing information.

MomentFeed features

API
Activity Dashboard
Analytics/ROI Tracking
Campaign Management
Content Management
Customizable Templates
Engagement Analytics
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration

Alerts/Notifications (398 other apps)
Campaign Analytics (410 other apps)
Contact Management (370 other apps)
Customizable Branding (398 other apps)
Data Import/Export (460 other apps)
Multi-Channel Marketing (383 other apps)
Performance Metrics (365 other apps)
Template Management (405 other apps)
Third Party Integrations (486 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for MomentFeed

Key features of MomentFeed

  • Artwork Management
  • CI/CD Guidelines
  • Digital Asset Management
  • Local Listings Management
  • Local Social Programs
  • Proximity Search Optimization
  • Review Management
View All Features

Benefits

Unified platform: MomentFeed is the only platform that optimizes every controllable signal that search engines use to rank local businesses on proximity searches – including location data accuracy, completeness, and consistency; social media presence and engagement; and review management and responsiveness.

Distributed control: MomentFeed uniquely provides its corporate customer contacts – as well as regional or franchise and local level teams – the ability to, in any combination, manage listings, reviews and social engagement at scale while – just as flexibly – offering full visibility and analytics.

Enterprise-Ready Expertise: MomentFeed is the premium provider of proximity search professional services among all software providers. It tailors its approach to what each customer and regional or local teams need – be it Unified Platform training, best-practice-results and process benchmarking, or keyword optimization execution at the local level. MomentFeed also automates (but verifies) each and all location data, ensuring our customers’ data accuracy is the industry’s best.

Local Social Presence: MomentFeed provides numerous ways in which multi-location brands can easily boost their local presence with local paid advertising on key networks such as Facebook, Instagram, and Yelp!, making it simple for local operators to undertake high-quality, cost-effective integrated local advertising programs with accompanying full-corporate visibility.