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Netcore Customer Engagement Logo

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AI-driven omnichannel growth platform

(3)

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Netcore Customer Engagement Features

Features Summary

Functionality

4.4

/5

26

Total features

58

13 categories

Netcore Customer Engagement features

A/B Testing
API
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audience Targeting
Behavior Tracking
Campaign Analytics

Common features of Customer Experience software

API
Access Controls/Permissions
Alerts/Notifications
CRM
Collaboration Tools
Customer Journey Mapping
Customer Segmentation
Customizable Branding

Price starts from

22

Per year

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

26

Price starts from

22

Per year

Total Features

58

Unique features

  • Behavior Tracking

  • Interactive Content

  • Customer Experience Management

  • User Onboarding

Functionality

4.4

/5

17.1K

Price starts from

13

Per month

Total Features

160

Features in Common

48

Unique features

  • Customer Surveys

  • Randomization

  • Live Chat

  • Interaction Tracking

Functionality

4.4

/5

5.9K

Price starts from

15

/user

Per month

Total Features

103

Features in Common

38

Unique features

  • Keyword Rank Tracking

  • Role-Based Permissions

  • Content Management

  • Web Forms

Common Netcore Customer Engagement comparisons

Netcore Customer Engagement logo
Salesforce Marketing Cloud logo
Netcore Customer EngagementvsSalesforce Marketing Cloud
Netcore Customer Engagement logo
CleverTap logo
Netcore Customer EngagementvsCleverTap

Reviewers who mentioned features said:

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Aashish K.

Apparel & Fashion, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It has been a pleasant experience for us at Myntra, to use Netcore for our Campaign Management.

Reviewed 7 years ago
Pros

Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters.

Cons

Can further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well.

Vendor response

Hi Aashish, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

PS
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Pankaj S.

1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly.

Reviewed 7 years ago
Pros

There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!!

Cons

Intially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up.

Vendor response

Hi Pankaj, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

PK
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Patrick K.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Terrible Tech Support

Reviewed 2 years ago
Pros

The price is good, a fairly no-nonsense API.

Cons

The billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours.

OA
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Othuke A.

Security and Investigations, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dynamic and Evident Customer Engagement Approach

Reviewed 3 months ago
Pros

Netcore Customer makes the customer conversations flow, and people share ideas to make every service better.

Cons

Netcore Customer creates an aggressive customer relations concern, very affirmative and reliable.

AL
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Annex L.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Netcore Customer has Sustainable Engagement

Reviewed 2 months ago
Pros

Netcore Customer has helpful support team, where instant customer engagement is all made for companies.

Cons

Netcore Customer has proficient way of making all customer support team depended-able.

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Anmol A.

Computer Software, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Inexpensive bulk email marketing tool

Reviewed 2 years ago
Pros

Campaign Management is very inexpensive in Netcore, we used to send lakh of emails every single day from this tool, with good deliverabilty.

Cons

The user interface of this product is not that great. But I've heard that they have drastically improved it. yet to try that.

AO
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Alexander O.

Information Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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netCORE provides a powerful tool for Customer engagement and retention.

Reviewed 7 years ago
Pros

The tool is fast and very easy to use. It seamlessly integrates all areas of our marketing efforts into one panel making it easy for us to track our customer journey and provide the right information to the right users at the right time.

Cons

It's hard to pick a fault, however, they could do well to provide more detailed and insightful reports

Vendor response

Hi Alexander, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

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raman c.

Newspapers,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Doubles retention through Smartech integration

Reviewed 7 years ago
Pros

Segmented Campaigns. real time updated. Mail scoring segmentation helps maintain the domain reputation. Cross device integration. Industry and function specific targets. Cohort Analysis Great Support team. Eisha and Spandan SPOC from Netcore has been available literally 24*7 to help us with our queries and strives a lot to maintain the IP reputation and pushing new creative ideas.

Cons

Reporting feature requires further granular segmentation. Can improve on some extended functionalities and validations

RK
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Rahul Kumar V.

Education Management, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Net Core customer engagement tool review

Reviewed 2 years ago

Overall a good software, but can be improved further as per the organizations requirements

Pros

The customer tracking and automated follow-ups

Cons

The variables definition and parameters criteria

SA
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Samson A.

Telecommunications, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Make life easy and gives the management value for money spent

Reviewed 7 years ago

the system only takes what you put into it, and if in the course you made a mistake, it will give you benefits to correct. I have saved a lot of money for my organization as a result of using this Smartech Panel. as will all know by nature people termed to stay with a brand that makes them happy, and for me and my management, we are here to stay.

Pros

you will see the positive result almost immediately coming in..... this is simply amazing. I have tried other service providers which I will not mention names, but I just have to look for what will make my life and job easier

Cons

am still struggling to find what I don't like about the brand. Smartech Panel makes sure you don't send multiple mails to one same number at the same time. it will only pick the unique primary number and deal with it. this is a good way to save your money and give you value.

Vendor response

Hi Samson, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

NO
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Nonso O.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Working with Smartech makes work easier for me and most things I were automated with the platform.

Reviewed 7 years ago
Pros

netCore is users friendly, netCore's campaign team/customer engagement solutions seamlessly helped our team to carry out campaigns successfully and in due time. They also contributed favourably to our total online sales.

Cons

No cons were added to this review

Vendor response

Hi Nonso, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

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Verified reviewer

51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smartech provided unified marketing automation solution across all devices

Reviewed 7 years ago
Pros

Dedicated team for consultation & idealization of latest techniques/campaigns. Unified analytic dashboard to view campaign report across channels.

Cons

User Interface needs to be improved as it takes more time to setup the campaign when there is more rules to trigger an event.

Vendor response

Hi, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore

RR
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Rakesh R.

Transportation/Trucking/Railroad, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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About Product

Reviewed 4 years ago
Pros

Easy to use. Integration is easy. Instant Response.

Cons

Conversion tracking is very difficult. For any particular journey, all channels should be in one funnel.

AA
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Amit A.

Consumer Goods, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Attractive way to engage your customers through contextual walkthroughs!

Reviewed 2 years ago

The overall experience has been good. Apart from integration hardships, everything else has been seamless.

Pros

Excellent nudge library, easy to set contextual walkthroughs & associated analytics. ROI is extremely high :)

Cons

Setting up the tool is a pain in the ass. Even though their customer support executives are quite helpful, setting up & integrating with your backend & analytics will make at least a month!

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Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Poor UX and Analytics

Reviewed 5 years ago

Not good. Customer support were responsive but extremely slow in resolving issues

Pros

Economical Pricing. Responsive Customer Support.

Cons

The UX is poor compared to Mailchimp or Constant Contact. The Analytics data - especially the number of link clicks in the email do not match with users landing on the page ( more than 90% difference in data).