Nexternal Solutions Pricing, Features, Reviews & Comparison of Alternatives

Pros
Nexternal is straightforward and intuitive. We are able to easily manage our large customer database and run both our daily and wine club orders. The online store is great and the third party integrations with UPS, FEDEX and Ship Compliant and MailChimp are invaluable to our team. In the past we relied heavily on phone sales for special releases. We were able to successfully transition all releases to online offers and use the phone to complement the store. Nexternal allows us to keep detailed customer records that further enhance our customer engagement and give our sales team the ability to make lasting relationships. We have asked for features in the past and they have implemented them almost immediately after suggestion. They also have an integrated POS system if you choose to add that to your brick and mortar location.

Cons
The search options are endless and can sometimes be confusing for our sales team. It is a challenge to adjust prior month orders and find credits or refunds owed.

Rating breakdown

Pros
There seems to be no limit to my ability to present products to my customers; I can offer the same items at multiple retail price points, I can include videos, PDF's, lots of images.... very flexible! Also, the REPORTING is excellent! The best part is the outstanding customer support I receive.

Cons
Tax reporting has some 'gaps'. Also, the ability to do price-changes when you have multiple retails is challenging.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use and it's flexibility. Can get trainees started on it very quickly, although there are some reports that aren't quite so beginner-friendly, it's easy to get them started on the program and then can easily just start them w/ easier reports, and move onto to the more difficult reports to run, piece of cake. Great because trainees can learn progressively. Updates to Nexternal are regular, and their support isn't outsourced overseas, which is great to see these days.

Cons
Some things just require you to have an "ah-ha!" moment and then what sometimes seems overwhelming just becomes a whole lot easier. No issue when working on a team and someone familiar with the program is teaching you, but could be a con if you are teaching yourself. Watch some youtube tutorials and you'll be all set to go.

Rating breakdown

Likelihood to recommend: 9/10

Pros
We have used Nexternal for 2 years and Hughjump in our tasting room for almost a year and a half. It is a very user friendly program and contain a lot of useful information about our inventory control and sales.

Cons
Some of the reports are difficult to run. A list of who purchased a single inventory item in alpha order

Rating breakdown

Likelihood to recommend: 9/10

Pros
1. Always updated. 2. Professional, accessible, USA-based support. 3. Scale-able to your business. 4. Customizable to suit your specific needs.

Rating breakdown

Likelihood to recommend: 10/10