Pros
Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.
Rating breakdown
Likelihood to recommend: 8/10
Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.
Pros
I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.
Cons
I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a delivery time. For local pick up/curb side pick up, it would be great if the customer could choose a time. We want to eliminate having big groups for local pick up at once. For your shipping options, I think you should offer some form of batch printing for each location. When we try to batch print now, it is a nightmare when you have a lot of orders and different shipping locations. It would be great to be able to pick and choose shipments that are going out and print at once. As it is now, it takes up so much time to print one shipment. I already pay enough for the service provided and pack and ship would be great but I don't want to have to pay for another service. I feel this should be included in the service I am paying for. We went with this system because it seemed to be a better fit for our company and so far it takes more time to do almost anything. Wish I could have black out days for shipping. The system won't let me set certain days that we can't ship on. Like we can ship out on Monday but no one can receive their order on Monday because we ship a perishable product.
Rating breakdown
Likelihood to recommend: 6/10
Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.
Pros
The shipping piece seems to work well. We also like the ability to ship from multiple locations.
Cons
Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.
Rating breakdown
Likelihood to recommend: 5/10
Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.
Pros
I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.
Cons
As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.
Rating breakdown
Likelihood to recommend: 10/10
We are CONSTANTLY finding new tools to use to refine our operation. Our support is phenomenal, truly accessible night and day for questions. The Training Center and Guided Tutorials are outstanding.
Pros
Make no mistake; this software is not for the customer looking for a "turnkey" system. It is VALUE PRICED because the users are responsible for all content, which is not a small task-stream. HOWEVER, this is also what I like MOST about the program.
Cons
The tax reporting function has a "gap" wherein it's not possible to run a report showing total sales by jurisdiction for NON-TAXED sales. Instead, we must run a report for "all sales" by Jurisdiction, and THEN run another report for "Sales Tax by Jurisdiction". Then, we must create our OWN data by subtracting the Taxable Sales from the Total Sales in order to report the non-taxable sales. We report and remit sales tax in every state that charges tax (44 states) so this takes hours each month.
Rating breakdown
Likelihood to recommend: 10/10
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