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Nexternal Pricing, Features, Reviews and Alternatives

Nexternal product overview

Price starts from

300

/momonth

Per Feature

view pricing plans start trial

What is Nexternal?

Nexternal provides its enterprise class eCommerce platform to merchants of all sizes. Unlike template based systems, the Nexternal platform maintains the merchant's branding, navigation, and website design throughout the entire shopping experience. The powerful yet easy to use platform is Search Engine Optimized, mobile, integrated with social networks, and includes a powerful XML Toolset. Nexternal makes is easy to run your business in the cloud.

Key benefits of using Nexternal

Extend your Brand throughout the customer’s entire shopping experience
Engage your Customers with the platform’s fantastic marketing and social media tools
Manage your B2C, B2B, mobile, Amazon, subscription, Phone orders, point of sale, and even quotes, all in one place.
Exchange your data with your other systems. If you have an automated warehouse management or ERP system. Data can flow automatically.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Knowledge Base

FAQs/Forum

Email/Help Desk

Phone Support

Training options

Videos

Nexternal pricing information

Value for money

3.9

Price starts from

300

/momonth

Per Feature

Pricing options

Free plan

Subscription

Free trial

Pricing range

start trial view pricing plans

Value for money contenders

HubSpot Marketing Hub

Nexternal

Value for money

Nexternal features

Functionality

4.0

Total Features20 4 categories

Most valued features by users

API

Social Media Integration

Multi-Channel Marketing

For B2B

Multi-Currency

Mobile Access

Kitting

Cataloging/Categorization

Nexternal users reviews

Overall rating

4.3

Positive reviews

83%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Rating distribution

Pros

Very easy to use for a non-computer person. Very good help from our reps and help desk.

MIKE S.

I love the features that show us the statistics about sales and conversion. The reporting tools are great.

Jamie D.

I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.

Vicki S.

Cons

We could go on and on about how awful our experience with Nexternal has been.

William F.

We have to manually adjust it down. I think we were probably missing extra sales because of that.

Terry G.

Its a little confusing setting up shipping rates.

Jessica W.

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Overall rating contenders

HubSpot Marketing Hub

Nexternal

Overall rating

Anonymous Reviewer

Used monthly for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

it has a nice set of features that will save your life!

Reviewed 4 years ago

Pros

Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.

Cons

No cons were added to this review

Jamie D.

Food & Beverages, 11-50 employees

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

Share this review:

The Good and The Bad

Reviewed a year ago

Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.

Pros

I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.

Cons

I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a...

Brian G.

Food & Beverages, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

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Need faster development and better functionality

Reviewed a year ago

Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.

Pros

The shipping piece seems to work well. We also like the ability to ship from multiple locations.

Cons

Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.

Vicki S.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Fit our need

Reviewed a year ago

Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.

Pros

I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.

Cons

As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.

Carla O.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Share this review:

My review

Reviewed a year ago

Mostly good.

Pros

I like the front end ease of use for my customers Loyalty program, subscriptions and one on one account service.

Cons

I think the customer should be able to adjust their own subscriptions. Customers can not adjust the frequency of shipments thus causing creating a need for us to make those changes for the customer resulting in extra office and phone work for us. I would like to see a reminder email go out prior to the order so customers can adjust or cancel if needed. Customers have requested this. Also don’t...

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