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Nexternal Pricing, Features, Reviews and Alternatives
Nexternal FAQs
Nexternal product overview
What is Nexternal?
Nexternal provides its enterprise class eCommerce platform to merchants of all sizes. Unlike template based systems, the Nexternal platform maintains the merchant's branding, navigation, and website design throughout the entire shopping experience. The powerful yet easy to use platform is Search Engine Optimized, mobile, integrated with social networks, and includes a powerful XML Toolset. Nexternal makes is easy to run your business in the cloud.
Key benefits of using Nexternal
Engage your Customers with the platform’s fantastic marketing and social media tools
Manage your B2C, B2B, mobile, Amazon, subscription, Phone orders, point of sale, and even quotes, all in one place.
Exchange your data with your other systems. If you have an automated warehouse management or ERP system. Data can flow automatically.
Typical customers
Platforms supported
Support options
Training options
Not sure about Nexternal? Compare it with a popular alternative
Nexternal
Starting from
300
Per month
Per Feature
Starting from
No pricing info
Nexternal pricing information
Value for money
3.7
/5
25
Starting from
300
Per month
Per Feature
Pricing options
Value for money contenders
Nexternal features
Functionality
3.9
/5
25
Total features
20
4 categories
Most valued features by users
Functionality contenders
Nexternal users reviews
Overall Rating
4.2
/5
25
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.76/10
12
8
3
2
0
Overall rating contenders
Anonymous Reviewer
Verified reviewer
Used monthly for 6-12 months
Review source
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Customer server is on point, which does help especially if you are a starter. the wide range of features available to you is a real value.
No cons were added to this review
Jamie D.
Food & Beverages, 11-50 employees
Used daily for 6-12 months
Review source
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Having a dedicated person to help when necessary is great. I don't have to wait on hold for someone to answer my questions. [SENSITIVE CONTENT HIDDEN] is always there to lend a helping hand. Nexternal allows us to show off our products in a way we haven't been able to before. The reporting and information we get from Nexternal allows us to make decisions and see data about our sales that we haven't really been able to see before. This is very helpful in a time like this.
I love the features that show us the statistics about sales and conversion. The reporting tools are great. I feel like we get a lot of information that most systems don't offer. We love that we have our own dedicated person to help anytime we need it. [SENSITIVE CONTENT HIDDEN] is great! He takes the time to explain things in a way I can understand and if I don't he makes sure that I do. Even though he is busy he makes time for us and just makes sure that we are okay. Nexternal makes it easy for my customers to save information to their account and check out faster. I do really like that. Taking orders is easy! Our website looks amazing.
I really feel that Nexternal needs to have better options for local delivery. Right now my local delivery is set by state. I am in Boerne and have to explain to people why they can't have local delivery in Dallas. We have to call every local pick up to verify if they are within range. Our other software was able to delineate by zip code. This would be incredibly helpful. Also, to let them choose a...
Brian G.
Food & Beverages, 11-50 employees
Used daily for 1-2 years
Review source
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Overall, we're experiencing less satisfaction over time with the product. Ease of use, functionality, the customer experience, the lack of connectivity with Quickbooks, the need to add expensive apps to get to where we need to be instead of building better options into the software, and the relative slowness to enhance the functionality have all contributed to an erosion of trust that our needs are being met by Truecommerce. On the positive side, we are very happy with the customer care we get from [SENSITIVE CONTENT HIDDEN]. He is great to work with, always gives us great ideas and workarounds and is a great resource.
The shipping piece seems to work well. We also like the ability to ship from multiple locations.
Lack of development of new features, the delivery and pick-up options make no sense, the look and feel is starting to look very old school, the lack of tutorials and training is becoming a bigger and bigger problem, and the overall customer experience is eroding.
Vicki S.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
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Overall the pros have far outweighed the cons, and we have been extremely satisfied with every aspect of Nexternal.
I love the ease of implementation and daily use. We use the comments and activities on a regular basis which makes it easy for anyone to assist the customer.
As a small church with a large ministry, we have some more unique needs. Many of our "customers" prefer communications by mail still so we have to export lists in order to process mailings. It would be nice if a 3rd party software such as BCC Software could integrate with Nexternal. Also it would be nice to be able to override the order date since we are not always able to enter the orders on the date received due to a small staff.
Rebekah B.
Nonprofit Organization Management, 1-10 employees
Used daily for 2+ years
Review source
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It has been a good solution to have the ability to receive orders and finalize the process with use of reports and status changes. We are still working on a more efficient way on the shipping side of things with address verification.
The product is easy to use. Customer features such as activity notes have been helpful for use with our ministry. There is ease to edit an order and modify it if needed.
Address Verification features could use an improvement. Our settings check all the boxes (figuratively) to have validation in place, but yet, addresses where there is an apartment no. pass on and then the address is incomplete.
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