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Pardot vs Acuity Scheduling Comparison

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Overview

Pardot from Salesforce is a marketing automation solution designed to bridge the gap between sales and marketing teams,

Category Leaders

Acuity is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$1250/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$15/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

223

206

88

22

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

5

4

3

2

1

3,935

718

96

9

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

A powerful marketing automation tool but expensive. Good for people who are looking for imapctful insights, lead nurturing and tracking down customer activities with ease.
Custom redirects are also one of the best features that Pardot has because you can utilize them on all SoMe platforms for prospect tracking and provide more quality on certain links on your website.
There was a lot to learn but the customer success manager we had was great, not to mention the excellent community and training material available on the web.

Pros

They have been very helpful and accommodating to us small business owners prices are super affordable and budget friendly.
I didn’t have enough free time to take full advantage of the free trial but what I’ve witnessed thus far is great. M able to set my availability/services/payment arrangements all with ease.
I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost.

Cons

Whether it was over complicated work flows, inconsistent reporting or terrible customer support - there was always a bad experience that made people hesitant about whether they could manage Pardot.
The actual process of creating beautiful emails is a total disaster on Pardot, which I would not wish on my worst enemy. When I do that part, I miss MailChimp.
Exact Target is one of the most filtered spam filters no so it's almost impossible to get emails sent through to any customers if they have even a shred of spam filtering set up.

Cons

To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
The calendar views in the app are misleading. I can’t tell you how many times an associate has confused their schedule because of the appointment layouts in the app.
It’s kind of a pain, because PayPal already charges me when clients pay online, so to have to pay just to have my acuity link on social media sucks.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features105
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Anti Spam
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Card/Badge Scanning
  • Business Coaching
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Capacity Management
  • Channel Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Driver Scheduling
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • K-12
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Life Coaching
  • List Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Calendar
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • Multivariate Testing
  • On Call Scheduling
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Practice Management
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Analytics
  • Sales Management
  • Sales Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Single Provider Practice
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Trend Analysis
  • User Management
  • Version Control
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • iCalendar Support
  • Total features106
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Anti Spam
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Notes
  • Branch Optimization
  • Business Card/Badge Scanning
  • Business Coaching
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Capacity Management
  • Channel Management
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Client Profiles
  • Collaboration Tools
  • Colleges / Universities
  • Confirmation/Reminders
  • Consent Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Delivery Tracking
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Driver Scheduling
  • Dynamic Content
  • Electronic Payments
  • Email Campaign Management
  • Email Distribution
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Facility Scheduling
  • For Accountants
  • For Mental/Behavioral Health Practices
  • For Salons and Spas
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gift Card Management
  • Group Reservations
  • Group Scheduling
  • HIPAA Compliant
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • K-12
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Life Coaching
  • List Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Calendar
  • Member Management
  • Membership Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • Multivariate Testing
  • On Call Scheduling
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Patient Intake
  • Patient Management
  • Patient Scheduling
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Practice Management
  • Preview Functionality
  • Prioritization
  • Process/Workflow Automation
  • Progress Tracking
  • Prospecting Tools
  • Purchasing & Receiving
  • Real Time Notifications
  • Real-time Scheduling
  • Real-time Updates
  • Recruitment Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • Resource Scheduling
  • Revenue Management
  • Room Booking
  • Rules-Based Scheduling
  • SEO Management
  • SMS Messaging
  • SMS Reminders
  • SOAP notes
  • Sales Analytics
  • Sales Management
  • Sales Reports
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Single Provider Practice
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Sport Coaching
  • Student Management
  • Subscription Management
  • Team Calendars
  • Template Management
  • Third Party Integrations
  • Treatment Packages
  • Trend Analysis
  • User Management
  • Version Control
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Website Integration
  • Website Visitor Tracking
  • iCalendar Support

Integrations

  • Total integrations127
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations97
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Pardot vs. Acuity Scheduling

See how Pardot and Acuity Scheduling stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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