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Podium vs Heyday Comparison

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Overview

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

267

82

16

4

22

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.5

(8)

5

4

3

2

1

4

4

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results.
I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
That in the last 2 months we have received more reviews than ever, and it is pretty amazing how many calls we get now because everyone looks up reviews before they call a business these days.

Pros

Not enoughreviews yet

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever.
There is no 3-month window where you can opt out if it's not for you unless you demand one up front. The messaging features are completely redundant to what we already had on various platforms.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features56
  • 360 Degree Feedback
  • A/B Testing
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Code-free Development
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customizable Branding
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Automation
  • Email Distribution
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • Geotargeting
  • Human Handover
  • Inbox Management
  • Intent Recognition
  • Interactive Content
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • Negative Feedback Management
  • Newsletter Management
  • Office Directory
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Forms
  • Online Payments
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Promotions Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Response Management
  • Returns Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Management
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features109
  • 360 Degree Feedback
  • A/B Testing
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Call Center Management
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Click Tracking
  • Code-free Development
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Management
  • Contextual Guidance
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Profiles
  • Customizable Branding
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Automation
  • Email Distribution
  • Email Management
  • Engagement Analytics
  • Feedback Management
  • File Sharing
  • For Developers
  • For Sales Teams/Organizations
  • For eCommerce
  • Geotargeting
  • Human Handover
  • Inbox Management
  • Intent Recognition
  • Interactive Content
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Location
  • Natural Language Processing
  • Negative Feedback Management
  • Newsletter Management
  • Office Directory
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Forms
  • Online Payments
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Promotions Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Response Management
  • Returns Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Status Tracking
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Support
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visitor Management
  • Visual Analytics
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations8
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations28
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Podium vs. Heyday

See how Podium and Heyday stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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