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Podium vs ReviewPro for Restaurants Comparison

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Overview

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

ReviewPro is a reputation management software designed to help businesses in the hospitality industry handle client feedback...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

268

82

16

5

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

3.5

5

4

3

2

1

1

2

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Pros

Not enoughreviews yet

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features56
  • 360 Degree Feedback
  • @mentions
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Auto-Responders
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Communication Management
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Deadline Management
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Engagement Tracking
  • Feedback Management
  • Issue Management
  • Issue Tracking
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Question Branching
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Total features41
  • 360 Degree Feedback
  • @mentions
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Assignment Management
  • Auto-Responders
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Communication Management
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Profiles
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Deadline Management
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Engagement Tracking
  • Feedback Management
  • Issue Management
  • Issue Tracking
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Question Branching
  • Question Library
  • Ratings / Reviews
  • Real Time Analytics
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rules-Based Workflow
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Video Support
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations9
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations10
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Podium vs. ReviewPro for Restaurants

See how Podium and ReviewPro for Restaurants stack up against each other by comparing features, pricing, ratings, integrations, security & more.