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Podium vs Sitejabber Comparison

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Overview

Category Leaders

Podium is a best-in-class messaging + payments platform for local businesses that generates leads, boosts online reputation,...

Sitejabber is a reviews platform that allows brands to manage their reputation by collecting, monitoring & sharing business...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

433

5

4

3

2

1

286

87

17

9

34

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.6

29

5

4

3

2

1

20

7

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.

JF

Josh F.

The ability to get reviews and watch your company grow is wonderful. I absolutely love this program.

BS

Barb S.

It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.

CD

Chelsea D.

Pros

I like the ease of using the software and I think it is great to have for every online store because of how easy it is to integrate and navigate. It starts running in no time.

AB

Abudu B.

I love that Sitejabber helps instill confidence in potential customers. Ve also been able to link my rewards program so that current customers are rewarded for posting reviews.

JR

Jasmine R.

I really appreciated the customer support, they were friendly and helpful.

AR

Anonymous Reviewer

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.

CH

Cassey H.

My only complaint so far with the software is where the payment portal is concerned.

DH

Danyelle H.

Trying to cancel with Podium is the worst experience we've ever had with a company.

EJ

Erik J.

Cons

Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.

CM

Courtney M.

Their listing may be a bit limited depending on the type of website you are looking for. There may also be no reviews if the site is listed in their system as well.

VA

Vanessa A.

Setup was somewhat difficult for me as I don't have a lot of experience with coding.

MG

Mateo G.

  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features73
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Batch Communications
  • Billing & Invoicing
  • Brand Tracking
  • CRM
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Inbox Management
  • Invoice Management
  • Invoice Processing
  • Keyword Tracking
  • Live Chat
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Chat
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Video Support
  • Visual Analytics
  • Website Integration
  • Widgets
  • Total features56
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Batch Communications
  • Billing & Invoicing
  • Brand Tracking
  • CRM
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Scheduling
  • Canned Responses
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Management
  • Content Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Inbox Management
  • Invoice Management
  • Invoice Processing
  • Keyword Tracking
  • Live Chat
  • Mobile Access
  • Mobile Payments
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • PCI Compliance
  • Payment Processing
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Proactive Chat
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Video Support
  • Visual Analytics
  • Website Integration
  • Widgets

Integrations

  • Total integrations76
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations9
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier