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Podium vs StackTome Comparison

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Overview

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

StackTome is a review management software designed to help businesses in retail and eCommerce industries respond to negative...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

199

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

268

82

16

5

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.5

5

4

3

2

1

2

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Pros

Not enoughreviews yet

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features56
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Widgets
  • Total features20
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Batch Communications
  • Billing & Invoicing
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Click Tracking
  • Complaint Monitoring
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Electronic Signature
  • Email Distribution
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • Live Chat
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Location
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • Online Payments
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Recurring/Subscription Billing
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Badge Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • SEO Management
  • SMS Messaging
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Sharing
  • Survey/Poll Management
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations9
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations8
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Podium vs. StackTome

See how Podium and StackTome stack up against each other by comparing features, pricing, ratings, integrations, security & more.