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Podium vs Swell Comparison
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Good recommendations?
Overview
Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming...
Build, sell, and grow on an eCommerce platform that matches organizations' ambitions. Swell’s API-first architecture is designed...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
399
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
19
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Not enoughreviews yet
Cons
Cons
Not enoughreviews yet
Key features
- Total features108
- 2-Way Messaging
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Automated Responses
- Autoresponders
- Batch Communications
- Before & After Pictures
- Billing & Invoicing
- CRM
- Call Recording
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Catalog Management
- Chat/Messaging
- Client Management
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Consent Management
- Contact Management
- Content Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Synchronization
- Debit/Credit Card Processing
- Discount Management
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Kitting
- Lead Capture
- Lead Management
- Loyalty Program
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Store
- Multiple Payment Options
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Payments
- Order Management
- Order Tracking
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Purchase Order Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Returns Management
- Review Monitoring
- Review Notification
- Review Request
- Reviews Management
- SEO Management
- SMS Messaging
- Sales Order Management
- Scheduled Messaging
- Shipping Management
- Shopping Cart
- Social Media Integration
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Integration
- Website Management
- Total features41
- 2-Way Messaging
- ACH Payment Processing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Automated Responses
- Autoresponders
- Batch Communications
- Before & After Pictures
- Billing & Invoicing
- CRM
- Call Recording
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Catalog Management
- Chat/Messaging
- Client Management
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Compliance Management
- Consent Management
- Contact Management
- Content Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Security
- Data Synchronization
- Debit/Credit Card Processing
- Discount Management
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- File Sharing
- For Medical Spas
- HIPAA Compliant
- In-Person Payments
- Inbox Management
- Interaction Tracking
- Inventory Management
- Inventory Tracking
- Kitting
- Lead Capture
- Lead Management
- Loyalty Program
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Payments
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multi-Store
- Multiple Payment Options
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- Online Payments
- Order Management
- Order Tracking
- PCI Compliance
- Partial Payments
- Payment Fraud Prevention
- Payment Processing
- Performance Metrics
- Personalization
- Predictive Analytics
- Proactive Chat
- Promotions Management
- Purchase Order Management
- Quotes/Estimates
- Ratings/Reviews
- Real-Time Data
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Receipt Management
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Returns Management
- Review Monitoring
- Review Notification
- Review Request
- Reviews Management
- SEO Management
- SMS Messaging
- Sales Order Management
- Scheduled Messaging
- Shipping Management
- Shopping Cart
- Social Media Integration
- Status Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Transaction History
- Transcripts/Chat History
- Transfers/Routing
- Video Support
- Visual Analytics
- Website Integration
- Website Management
Integrations
- Total integrations95
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations34
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
Verified reviewer
Retail, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.
Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.
I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.
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