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Podium vs Zingle Comparison

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Overview

Category Leaders

Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any...

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

179

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

268

82

16

5

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

5

4

3

2

1

82

23

7

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.
It is super user friendly. I love that there is an app so I can respond to customers when I am home for the day.
It's also easier to quickly send and rescued documents and images from my desktop to and from customers, which results in greater ease of printing.

Pros

Its easy to share important information and I use it as reminders. The tags are great as well, i like that they are color coded.
Great account managers, excellent communication. API is open and we are building a smart bot on top of Zingle.
It has been a great experience. From customer support to the notice and upgrades, all great.

Cons

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.
My only complaint so far with the software is where the payment portal is concerned.
Trying to cancel with Podium is the worst experience we've ever had with a company.

Cons

Their insistence on us paying for the full year up front should have been a warning. Their service is unreliable has lots of glitches.
The search for contacts is very inefficient. I dont like that you can only schedule the texts out for 24 hours later.
I can type and reply faster than the website responds which ends up with the wrong window being closed (not the internet connection speed). Zingle at times appears to mix messages.
  • Vendor responds to reviews
  • Last review18 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features56
  • 2-Way Messaging
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Check-in/Check-out
  • Click Tracking
  • Collaboration Tools
  • Complaint Monitoring
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Engagement Tracking
  • Feedback Management
  • Front Desk Management
  • Geotargeting
  • Group Messaging
  • Guest Experience Management
  • Housekeeping Management
  • Human Handover
  • Inbox Management
  • Keyword Tracking
  • Live Chat
  • Loyalty Program
  • MMS
  • Maintenance Management
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile App
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Payments
  • Performance Management
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Recommendations
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Reviews Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Scheduling
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Total features80
  • 2-Way Messaging
  • 360 Degree Feedback
  • ACH Payment Processing
  • API
  • Activity Dashboard
  • Analytics/ROI Tracking
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Scheduling
  • Batch Communications
  • Billing & Invoicing
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Categorization/Grouping
  • Chat/Messaging
  • Check-in/Check-out
  • Click Tracking
  • Collaboration Tools
  • Complaint Monitoring
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Activity Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Debit/Credit Card Processing
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Engagement Tracking
  • Feedback Management
  • Front Desk Management
  • Geotargeting
  • Group Messaging
  • Guest Experience Management
  • Housekeeping Management
  • Human Handover
  • Inbox Management
  • Keyword Tracking
  • Live Chat
  • Loyalty Program
  • MMS
  • Maintenance Management
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile App
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Payments
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Multi-Location
  • Multimedia Support
  • Negative Feedback Management
  • Offline Form
  • On-Demand Communications
  • One-to-One Messaging
  • Online Payments
  • Performance Management
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Product Recommendations
  • Purchasing & Receiving
  • Ratings / Reviews
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Recurring/Subscription Billing
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Reviews Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Scheduling
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Video Support
  • Visitor Management
  • Visual Analytics

Integrations

  • Total integrations9
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations1
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Podium vs. Zingle

See how Podium and Zingle stack up against each other by comparing features, pricing, ratings, integrations, security & more.