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Recommended
Delaney F.
Law Practice, 1-10 employees
Used daily for 6-12 months
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They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.
This allows you to send review requests directly to customers and clients from within the app, taking them to exactly where the review should be posted. Takes the hassle out of requesting reviews, and it also can be beneficial by collecting all reviews for the business to see overall. Customizable to the business's wants and needs as well.
There are daily notifications, even if there is no change in actual happenstance on the site. There also can be user interface learning curve, which can take longer for others.
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Financial Services, 10,001+ employees
Used daily for 1-2 years
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Implementation experience was excellent Support team is great Deployment took weeks Reports and charts coming out of customer interactions is useful for review meetings
Many things to like about podium - Fills the gap between sending out blanked newsletters and cold calling customers - turns genuine review, conversations into real customers - Provides sms followup, mobile notifications, web chats, video chats - Team chats and collaboration feature - Deployment is easy
Would have benefited from a free trial plan for small businesses to try before they buy.