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Podium Reviews - Page 8
508 reviews
Recommended
Lisa M.
11-50 employees
Used weekly for less than 6 months
Review source
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We've used Podium to quickly raise our client's Google review rating in just a short period- in less than 3 months, we've increased 1.2 stars and because responding to reviews is so easy, we've developed deeper relationships with reviewers with our responses.
Probably the best thing about Podium are the SMS text feature that sends an easy to use FB or Google review link directly to a potential reviewer. The link eliminates any guesswork of confusion about how to leave a review which, for the clients we're using it for, would definitely hinder their customers from providing review. Additionally, the email notifications that inform any time a review is left is hugely beneficial because reviews never fall of your radar and because it's so so easy to respond directly to reviews within the Podium platform, it's simple and quick to just pop into the review and respond to it as soon as you're notified! Another thing I love is that Podium is constantly adding features and functionality, like the ability to now respond directly to FB reviews from the platform in addition to Google reviews.
It can be a little glitchy- for instance, for the past two weeks the Reply button within each Google review wasn't working so I had to reply to reviews directly from google.com/business. I will say however that the live chat customer service option is awesome and both times I've used it, my problems were immediately resolved and the support team was super helpful
Elle H.
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
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It was good. I don't have any major complaints.
Podium is easy to use and it's affordable. It's easy to connect with customers, help them solve problems, and get their honest reviews and feedback.
The payment processing was not something we could use because it doesn't sync up with your website or inventory. There are less expensive options on the market.
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