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Pollfish Logo

Survey and audience response platform for marketing agencies

(7)

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Pollfish Reviews

Overall rating

4.5

/5

209

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.36/10

Reviews by rating

Suggested alternatives

surveylegend
zoho-survey
jotform-4-0

Pros and cons

Ease of use, comprehensive features and unexpected flexibility. The quality of responses is a real positive and the statistical significance and quality team at Pollfish is fantastic.
The customer support team was very responsive on the chat and via email. I liked that Pollfish finds respondents and offers the ability to designate the age/industry/etc of desired respondents.
The best results come from having a clear research plan but the execution is flawless and quick. I was able to maneuver my way through the system in a matter of minutes.
They advertise you can pay for additional questions above 25, but there's actually a hard limit of 30. I found out the hard way.
The least I like about this software is that the pay for some of surveys is really ridiculous. Need to pay more especially the few surveys you get.
You can't see how real surveys look like for your users until you deploy the full integration to production environment. Survey completion times are misleading too.
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209 reviews

Recommended

BB
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Brandon B.

President

Pharmaceuticals, 11-50 employees

Review source

Overall Rating

Easy to Use

Reviewed 2 years ago

Transcript

Brandon B.: Hi, my name is Brandon. I'm a business consultant and I give Pollfish five out of five stars....

JP
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Jean Pierre L.

President

Design, 11-50 employees

Review source

Overall Rating

Insight lover

Reviewed 2 years ago

Transcript

Jean Pierre: Jean Pierre, President, and I give Pollfish a five. For further reviews please click below....

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Deana C.

Writing and Editing, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My review on Pollfish

Reviewed 3 years ago

Pollfish is ok but it needs work.

Pros

I like pollfish because the software is useful for doing surveys, answering questions, and doing other things.

Cons

I think pollfish has a problem with the number of crashes and struggling with a multitude of surveys that don't work all the time, so I think they need to fix the software more because some of the surveys get messed up.

JP
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Jean Pierre L.

Design, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Insight lover

Reviewed 3 years ago

Outstanding customer service, responsive, immediate and knowledgeable, and one of your greatest assets. [SENSITIVE CONTENT] is a great [SENSITIVE CONTENT] .

Pros

The broad respondent network in multiple languages and countries, ease of set-up and cost effective.

Cons

It does not allow for the scoring of responses that would provide a self-assessment for the respondent after the survey is completed. This is offered by Qualtrics and Survey Monkey and it's the only reason we continue to use Survey Monkey. The minute this is provided, we will be moving a 100% of our business to Pollfish.

SI
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Sergey I.

Computer Games, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Huge disappointment

Reviewed 4 years ago

Pollfish sales lures you with bloated eCPM numbers which has nothing to do with real revenue / 1000 impressions ratio. We earned $107 after running polls for 2 months with around 20k monthly users. In addition to that we had to handle with plenty of negative feedback from our users and eventually we removed surveys from our website.

Pros

Ease of integration. It took less than a week of one developer effort to integrate polls into our web app.

Cons

Overpromise and underdelivery. This phrase describes the almost every aspect of this platform. Examples: A Pollfish sales rep promised at least $65 eCPM, we thought $10-$15 would be great and real eCPM was around $0.3. Their way of calculating eCPM in their dashboard is misleading too and it works in their favour. User experience of running real surveys is from 1990s. You can't see how real surveys look like for your users until you deploy the full integration to production environment. Survey completion times are misleading too. If the survey says it takes 15min to complete, be ready to spend around 45. This actually makes your users feel really disappointed and survey reward is way less attractive. Our users' feedback about survey experience was absolutely negative.

DB
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David B.

Computer & Network Security, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Pollfish, much better than the competition

Reviewed 3 years ago

Overall good easy to get results

Pros

Doesn't nickel and dime for premium features

Cons

Little hard to get used to. Took me a while ot figure out how to use everything

AM
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Aziz M.

Management Consulting, 1-10 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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User friendly research tool.

Reviewed 3 years ago

Easy to use software and very helpful support services.

Pros

Easy to use, cost-effective and empowering. Also, the ability to recruit in most countries was a key reason for our selection of Pollfish

Cons

I used the pay per use feature so did not have access to the advanced analytics tool. One needs to be a subscriber to use advanced analytics, which did not make sense as one is already paying for use.

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Kristen m.

Insurance, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Market research in the right place

Reviewed 3 years ago

I had a really good overall experience with goldfish my analytics are off the chart because I've learned how to manage surveys and get the right time of Attraction marketing out and content people want to see all from Little surveys that I created

Pros

This product is very easy to use especially when you're trying to get opinions about your products or about political opinions or even research about said products it's very easy to use it's very easy to set up one thing I like the most about it is the survey maker it gives me the ability to sit up exactly the questions that I want responses from

Cons

There wasn't really anything I liked at least about the software the software is awesome all the way around

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Omar M.

Nonprofit Organization Management, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great platform for your research

Reviewed 3 years ago

Pollfish did the job right, correctly, precisely, overall expensive but you get what you wanted.

Pros

The platform by itself provides the features of collecting survey responses in a quite systematic way, with filters that can target your audience, geographically, by age group and other filters. This was an amazing contribution to my research as it enabled that we collect this data quite fast.

Cons

The costs of the platform was quite high, as for example if you would like to produce representative data according to a country specially if it is a country in the far east you would have to pay 5K plus in usd$, but that sometimes does the work.

MA
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Melissa A.

Apparel & Fashion, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A great survey site if you are searching for one

Reviewed 10 months ago

Interesting, easy to use and very efffective

Pros

The questions are well articulated, It's effective and easy to use.

Cons

The questions seem created for a particular demographic which doesn't allow anyone to keep using.

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Maria Q.

Retail, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Nice platform

Reviewed 2 years ago
Pros

As does many other survey apps, this one is ok better than some others. It's not always good at qualifying me for surveys though.

Cons

Not qualified more than I am and it takes a while to be paid.

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Preethy R.

Graphic Design, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect and Reliable Software that i can depend any time!

Reviewed 3 years ago

It's wonderful and easily accessible! It's unique features makes my products come top level on ranking !

Pros

It's features are unique and special ! It's reliable and time consuming !

Cons

None, It's perfect for my roles ! I like all about this Software !

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Verified reviewer

Marketing and Advertising, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good Value and Insights for the Money

Reviewed 3 years ago
Pros

Pollfish gives you a way to conduct quantitative online surveys without the price barrier of Google Surveys or even SurveyMonkey in come cases. It is easy and quick to deploy and reach target audiences.

Cons

Compared to Google Surveys and SurveyMonkey, the program lacks some features/robustness. I used to be unsure about where they find their audience, but they have recently done a good job of spelling that out more on their website.

MN
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Mohd Nubli B.

Mechanical or Industrial Engineering, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really lively using Pollfish

Reviewed 2 years ago

Overall, I am very satisfied with the Pollfish software. It is very easy to use, and I have been able to produce quality polls quickly and easily.

Pros

There may be some advantages to using PollFish which are intelligent and easy to train, making them a viable form of communication for those with limited communication abilities.

Cons

The downside is that Pollfish can be fickle and may not respond to certain signals consistently making it less reliable than more traditional forms of communication.

NG
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Neleh G.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pollfish

Reviewed 2 years ago
Pros

I love how easy the surveys are that Pollfish has. It makes it fun to take the surveys.

Cons

There is nothing that I don't dislike about Pollfish.

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Verified reviewer

Research, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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NEVER USE POLLFISH (TERRIBLE RESPONSES, HORRENDOUS CUSTOMER SUPPORT)

Reviewed 4 years ago
Pros

It has a very intuitive UI that makes it seem like they're providing a compelling and legitimate product, nothing could be further from the truth...

Cons

I never take the time to write reviews about the software I use, but my experience with Pollfish was so utterly time consuming, stressful, and detrimental in any capacity that I literally feel the duty to warn others of not wasting your money on this terrible service. First and foremost, their core product literally does not work (especially if your survey is not run using their platform). I used...

AG
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Ashley G.

Architecture & Planning, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Pollfish best survey software ever

Reviewed 2 years ago

Pollfish jas made it so easy to create a survey and get results quickly and smoothly.

Pros

The question creating process is by far my favorite. It is amazing the choices there are.

Cons

The only thing I didn't like all the way is the way your results are tabulated it's a little confusing at first, but once you figure it out you are good to go

dm
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douglas m.

Public Safety, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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good product

Reviewed 3 years ago

i enjoy the survey topics and he rewards

Pros

i only use it to take surveys but it is one of the best

Cons

none i think it is fine just mthe way it is

NJ
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Neil J.

Media Production, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best audience survey software on the market

Reviewed 3 years ago

Outstanding, it’s superb!

Pros

Exceptional value for money, easy to use, great customer support!

Cons

No cons, it’s got everything I need and the customer support is superb.

CH
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Chandra H.

Design, 1-10 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome filters but a tad overwhelming

Reviewed 3 years ago

Pollfish has helped my company understand our core users’ preferences and pain points much better. The respondent and answer percentages give very quick data on rankings of preferences and issues. By using a variety of survey type questions on various social media platforms and with email, we have been able to refine our product and boost sales with the changes.

Pros

You have the ability to hone in on precise demographics in terms of age, gender and so forth when defining the target audience for the survey...very helpful for precise data.

Cons

I felt overwhelmed but the number of features with a lack of proper education on how to use them. I have used other companies such as Survey Monkey that have modal pop ups when you hover over a feature to explain what it is and use. Trial and error with great patience is best on Pollfish.

TW
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Teeira W.

Writing and Editing, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Great survey app

Reviewed 3 years ago

Overall I would recommend this to family and friends. Especially for someone like me who’s a stay at home mom

Pros

I love it allows you to do surveys for money

Cons

I don’t like that sometimes it disqualifies you when you spent so much time answering quedtions

AK
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Ahmed K.

Accounting, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Help Pollfish to be the best survey website in world

Reviewed 8 months ago
Pros

Simple to use and there's alot of surveys in website

Cons

Small survey in few minutes and get alot of money

VC
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Vivian C.

Consumer Electronics, 201-500 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fast Results

Reviewed 4 years ago

I've been using Pollfish for a couple of months and have enjoyed it. It is easy and fast to use, however it is on the more expensive side.

Pros

I like the question options you have. I also like that I can track how many results are in , and always get it back within the promised time.

Cons

I think it logs out too quickly. There could be an option in settings to control that.

HO
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Hannington O.

Information Technology and Services, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Digital Age

Reviewed 3 years ago

We wanted to know the overall satisfaction our customers globally and the outcome was amazing.

Pros

I like the way you can customize your survey questions and design the templates to suit your needs

Cons

The integration with our business was a bit technical but we a solution through templates.

BB
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Barbara B.

Health, Wellness and Fitness, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied!

Reviewed 3 years ago
Pros

I found it easy to create my Pollfish survey. My clients repair it was easy to use. The data is helpful! I also had to contact customer service at one point. They were highly responsive and helpful!

Cons

I can’t think of a any issues I had with the software.

NM
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Nonkululeko M.

Hospital & Health Care, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mindfull thinking

Reviewed 3 years ago

Pollfish helps business give people what they really want and not waste time and money on production people dont care about

Pros

It is not just questions and answers. It introduces you to new products, broadens your thinking and help choose the best

Cons

Sometimes the questions are just too long and you end up loosing focus or get irritated

AF
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Angela F.

Consumer Goods, 5,001-10,000 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy Programming/Fast Results/Incredible Customer Service

Reviewed 3 years ago

My overall experience with Pollfish has been very positive. It has been a huge enabler, allowing teams to field their own research questions and analyze results. The Pollfish team has always gone above and beyond superior service to answer any questions or needs.

Pros

The Pollfish software is super easy to use. The intuitive software allows for easy programming resulting in fast learning necessary in today's dynamic environment. The ability to see results as they come in allow for quicker turnaround of analysis.

Cons

I wish there was an optimized way participants see matrix questions without needing to do a lot of scrolling. I also wish there was the ability to program logic into the screener questions.