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Pony Express HQ Logo

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Text message marketing solution. Group texting no reply all.

(2)

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Pony Express HQ Pricing

Pricing overview

Value for money rating

4.6

/5

50

Price starts from

11

Usage Based

Pricing options
Free plan
Subscription
Free trial

Pricing details

Welcome gift 100 FREE text credits.

1000 text credits: $26
2000 text credits: $44
5000 text credits: $96
10,000 text credits: $184
25,000 text credits: $384

Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.

What users say

They give a good bit of opportunities to earn free credit so that should help you get a feel for it before spending your own money.
I like that it is easy to use. It is also inexpensive compared to other services.

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Reviewers who mentioned pricing said:

KE
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Karen E.

Entertainment, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Absolutely Easy to Use

Reviewed 5 years ago

By using this service I am now able to follow up with my leads faster.

Pros

This is super easy and simple to use. This service is of great value.

Cons

You are only allowed to upload 200 contacts per group.

Vendor response

Hi Karen, It is not true. You can add unlimited contacts in your group. Also, you can create free unlimited keywords on your account. The support team already emailed you. Details are also on our website here; https://www.getponyexpress.com/pricing Thank you for the kind and detailed review. All the best, The Pony Express HQ Team

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Justin H.

Arts and Crafts, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Finally! What Ive been looking for

Reviewed 5 years ago

I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread.

Pros

I love how easy to use the product is, and that my users can subscribe on their own.

Cons

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though!

Vendor response

Hi Justin, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. We don't have a subscription. It is a Pay-As-You-Go. You buy text credits when you need it, that's simple. All the best, The Pony Express HQ Team

DK
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Douglas K.

Religious Institutions, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Johnson Grove Church of Christ

Reviewed 5 years ago

The messaging service has been much more reliable than our previous service!

Pros

The cost and the convenience of having multiple people in our office set up multiple groups.

Cons

The of 9am to 9pm message sending limit. I understand Pony Express wasn’t designed for churches, but there have been a few times it would have been nice to send out a late night or early message.

Vendor response

Hi Douglas, We are so happy that you mention Pony Express HQ is more reliable than your previous service! You can definitely send text messages, emergency notifications, and last min. updates with your audience. We don't have the 9 am to 9 pm time limitation. We recommend that text marketing text messages should be in the business hours, not after 9 pm or earlier than 9 am. We have lots of Chuch organization in our Pony Express HQ family, definitely designed for your Church needs. We are also proud to support non-profit organizations with additional 1000 bonus text credits. Thanks for recommending Pony Express HQ to other Church organizations. That is very kind of you. We are happy to have you for over than a year. All the best, The Pony Express HQ Team

AK
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Audrey K.

Sports, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Service We've Found!

Reviewed 5 years ago

Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so.

Pros

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use.

Cons

I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event.

Vendor response

Hi Audrey, We are so happy that you loved Pony Express HQ and choose us the best SMS - text message Service! We are always looking to improve our services. Loved your feature request, we'll work on this and let you know very soon. Thanks for recommending Pony Express HQ to other horse show organizations. That is very kind of you. All the best, The Pony Express HQ Team

AA
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Amber A.

Food & Beverages, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Its a good company

Reviewed 5 years ago

Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.

Pros

I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.

Cons

The cost of the credits is a little high.

Vendor response

Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. You send text messages as low as 1 cent per text message, and no one can't beat this. Take a look at the pricing details via this link; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team

ET
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Elizabeth T.

Insurance, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great fit for my small business

Reviewed 5 years ago

Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget.

Pros

The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received.

Cons

Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #.

Vendor response

Hi Elizabeth, We are so happy that you liked Pony Express HQ. Thank you for your feedback about Pony Express HQ. We are always looking to improve our services all feedback is appreciated. And yes, we are listening. Loved your feature request, we'll work on this and let you know very soon. All the best, The Pony Express HQ Team

Nc
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Naomi c.

Apparel & Fashion, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Finally a low-cost texting service!

Reviewed 4 years ago
Pros

The low pricing, and a free local number.

Cons

The online format isn't the most user-friendly, and there is no apple app.

Vendor response

Hi Naomi, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. You access the Pony Express HQ dashboard, send and receive SMS - group text messages online from your computer, desktop, tablet, or mobile phone at any time to your audience, that's simple. All the best, The Pony Express HQ Team

SS
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Shmuel S.

Nonprofit Organization Management, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use

Reviewed 6 years ago

They've been great. Every time there's an issue or I would like a new feature they programmed it in just like that. Simply amazing!

Pros

The most simple and cheap system I've found so far

Cons

I don't have any complaints. You guys are great!

Vendor response

Hi Shmuel, You are the best! We are so happy that your organization loves Pony Express HQ service. We also love to work with your organization. Glad you like our service and thank you for the kind and detailed review. Thank you, The Pony Express HQ Team

SC
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Sherice C.

Retail, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Why you should choose Pony express HQ

Reviewed 2 years ago
Pros

The monthly cost is reasonable and the emails are sent immediately.

Cons

my least favorable part of the software is the amount of credit that is used when a SMS advertisement is sent

PC
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Paul C.

Retail, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of Pony Express

Reviewed 4 years ago

Very good, would refer to anyone.

Pros

Very user friendly, pricing is great and easy billing.

Cons

No Con's at this point, platform is very easy to navigate.

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Brandon H.

Marketing and Advertising, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best bang for your buck

Reviewed 5 years ago
Pros

The ease of use and the price. It is also very easy to set up.

Cons

There are not a lot of extra options or tools, but its ease of use is a much better trade off.

PS
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Patrice S.

Health, Wellness and Fitness, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very good bang for the buck

Reviewed 2 years ago
Pros

The price and ease of uploading contacts

Cons

Not being able to bring my own number, That would be a great feature

DH
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Daniel H.

Health, Wellness and Fitness, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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inexpensive, full-featured, great extras

Reviewed 5 years ago

I researched almost 30 companies and then found this one. It was by far, the best option out there in terms of cost and functionality...a no-brainer!

Pros

The cost and the feature set. I particularly like the unlimited keywords and the free numbers.

Cons

They charge for incoming texts, which many other companies offer for free.

Vendor response

Hi Daniel, We are so happy that you loved Pony Express HQ and choose us the best option for SMS - text message Service! Thanks for recommending Pony Express HQ to other companies. That is very kind of you. All the best, The Pony Express HQ Team

MF
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Matthew F.

Retail, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pony express is a lifesaver

Reviewed a year ago

We love it. It saves us so much time

Pros

Easy to use and cheaper than everything else we’ve checked out.

Cons

Inputting the information. It doesn’t automatically link with auction flex to input customers

MG
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Mike G.

Food Production, self-employed

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pony Express Platform

Reviewed 5 years ago

I'm able to present discounts & special offers to my customers right on their phone.

Pros

Price is the best I found, and it's simple to use.

Cons

Inability to sort/search by zip code/geographic region.

Vendor response

Hi Mike, Thank you for your feedback about Pony Express HQ. We are always looking to improve our services; all feedback is appreciated. And yes, we are listening. We are committed to do whatever we can to help better your experience. Thanks for the note. All the best, The Pony Express HQ Team

JW
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Jonathan W.

Music, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great text marketing

Reviewed 3 years ago

Great so far. no spam mail, straight forward and easy

Pros

Easy to use and affordable. Great layout on the website and was easy to set up

Cons

wish there was a mobile app version that could be used on my phone to send messages.

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Ed B.

Commercial Real Estate, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value

Reviewed 4 years ago
Pros

Pricing and features are better others companies

Cons

The transferring of bulk contacts a little tricky