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PRgloo

Public relations platform for media communication teams

PRgloo Reviews

Reviews summary

Pros

The company listens to its customers and is always improving their product. The customer support is excellent: fast and friendly.

John F.

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The overall experience has been great. Working with the PRgloo team has been brilliant and they are always on hand to help, tutorials and give great advice.

Rob S.

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All in all, a great platform for all things related to external communications for a big organisation. We're really pleased we made the move and are slowly getting our heads around its potential.

Kirstie S.

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Cons

Lack of multi-lingual functionality initially, which is now being sorted by the developer team.

Lewis B.

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It is a little bit confusing to understand between the different tags/categories/topics and took me time to get my head around.

Ellie T.

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Importing a large group of contacts to the platform from adhoc lists seems difficult.

Nilima F.

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Overall rating

4.8

(44)

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44 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Making a big difference to our team

Reviewed 2 years ago

We were using spreadsheets to track enquiries and Word tables for lists of contacts - it wasn't the most efficient system! From the demo stage right through procurement and training, to implementation, our experience with PRGloo has been superb. It allows our team to work better; whether it's tracking conversations with journalists, managing reactive issues, or managing our news hub. Any queries we've had have been quickly resolved and everyone we've dealt with has been incredibly helpful and efficient.

Pros

It's simple yet powerful, easy to use and works really well for us. We're able to track our conversations with the media easily and see what colleagues are working on at a glance.

Cons

We've had a little confusion over topics, themes and tags within PRGloo, but that's more teething troubles on our part. Once we dig deeper into reporting and use it for longer, we're confident of ironing this out.

Vendor response

Thanks so much for the glowing feedback. We're really pleased that you are enjoying using the platform and that you're happy with the support that we have provided in setting you up. Please let us know how you get on with topics, tags and themes, and we'll happily provide any additional support to help you iron out any problems.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GEO Review

Reviewed 2 years ago
Pros

The software is accessible and easy to use, ensuring you can easily view and log calls. The option to collectively group statements under a heading is also very useful, helping you easily see how a subject has evolved every time you have taken a call.

Cons

The database of journalists can be lacking in individual details for journalists when compared to rivals, it is however useful that you can update it yourself once you have those details.

Vendor response

Thanks for taking the time to review PRgloo. We're glad you and your team are enjoying using the platform. Our database has over 70,000 entries of journalists and news organisations. On a daily basis the team look at distribution issues, social media changes, social media errors and customer requests. Our highest priority is ensuing the platform is GDPR compliant. In some cases, journalists have requested...

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  • Likelihood to recommend7/10

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Good software package for what we want

Reviewed 8 months ago

Very good. Overall we're very pleased with it. It helps us put together reports for our Executive Board

Pros

I like the ease in being able to link cuttings with statements/releases I like the extensive contacts data base I like being able to set up separate groups to send information out to

Cons

I'd like to be able to know which of our contacts have opened/read things we've sent to them

Vendor response

Thanks for taking time to leave a review. We're glad you enjoy using the system and that our software meets your needs. We've been in touch to talk you through how you see the read/open rates of things you've sent to contacts and hope you are using this functionality more regularly now. We also want to thank you for the recommendations and referrals you've made to other PR professionals about using PRgloo.

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  • Likelihood to recommend10/10

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New media relations platform

Reviewed 3 months ago

All in all, a great platform for all things related to external communications for a big organisation. We're really pleased we made the move and are slowly getting our heads around its potential. We have found that it was difficult for us all to be trained on such a piece of software, as we're all still working from home and not able to use our usual peer to peer support to help iron out some of the issues we have faced. That said, we couldn't have done anything differently under the circumstances and we are hugely grateful to have a licence extension until June.

Pros

We like the look and fresh feel of the site, it is easy to navigate and assign enquiries to the team. Allows quick and easy communication with journalists, pulling off reports for analysis and tagging of coverage to show impact of work completed. Coverage collected from RSS feeds – easy to assign to releases, topics or conversations.

Cons

Some of the language used is not intuitive (e.g. why aren't conversations called enquiries) but I'm sure this will iron itself out after more use. We are so used to Vuelio's labels that this is a big jump away from that and I have found it like learning a new language. At login screen it would be helpful to be able to see passwords are correct before pressing enter.

Vendor response

Welcome to PRgloo! Thanks for the feedback, we're thrilled that you are enjoying using the new platform. We're looking at whether we can have an option to change terminology for labels. We do have single sign on options for your password which means you don't need to remember it. We will however look at the security implications of adding a view password feature. We hope you enjoy getting to use the platform to its full potential.

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  • Likelihood to recommend10/10

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Super impressed

Reviewed 6 months ago

We've had a great experience with PRgloo and would not hesitate in recommending them. I particularly like the functionality of the site, its is very easy to navigate.

Pros

I've been really impressed with PRgloo, particularly the ease of managing contacts and distributing press releases. The customer service has been outstanding, and someone has been on-hand to support even out of regular office hours.

Cons

Not every contact we search for is in the system, but as with all media databases this data is constantly evolving

Vendor response

Thanks for the fabulous review! We're glad you are so impressed with the new system and our awesome customer service. Our database of contacts is constantly growing with our dedicated team of researchers reviewing and adding to it every day.

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  • Likelihood to recommend10/10

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Simple and straight forward

Reviewed 2 years ago

It allows us to store and monitor our press enquiries in one place, plus easy access to approved statements.

Pros

It's easy on the eye, simple to use and adaptable to meet our needs as an organisation.

Cons

It would good if you could hide some of the fields, to make the conversation form much simpler.

Vendor response

Thanks for the feedback. We're glad you and your team are enjoying our platform and it's meeting your needs as an organisation. The team will take a look at your suggestion re field hiding as part of our ongoing review of potential enhancements.

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  • Likelihood to recommend10/10

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A great product

Reviewed 2 years ago
Pros

This is the most simple yet most effective media management system I have ever used. Everything is clear and there is no room for error. It's perfect.

Cons

I love everything about this software - can't find a thing to say that I don't like

Vendor response

Thanks for the glowing review Mark! Our developers will be over the moon with your feedback. We're so happy you enjoy using the product!

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  • Likelihood to recommend10/10

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Slick Software

Reviewed 4 months ago

Saving time and resources. More press coverage and dialogue with journalists.

Pros

The attractiveness and professional look of the press releases is a huge factor in using this software. The individual press release page can be made to look how you want- with embedded videos, quotes and links. You can 'test email' the press release to see how it appears in the inbox before sending. We love that you can brand the press releases with your company colours. The customer service is...

Cons

It would be good to be able to improve our own boilerplates and adjust our brand colours without instructing the customer service team.

Vendor response

Thanks for the feedback! We're glad you are enjoying all the features of PRgloo, in particular the ability to customise elements to suit your needs. Our customer support team loves to help our clients and it's music to our developer's ears that the slick layout of the system is proving to be time and resource saver!

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  • Likelihood to recommend10/10

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A crucial tool for our team, especially now we're working remotely

Reviewed 6 months ago
Pros

For our team, PRgloo is an incredibly easy way for everyone to have oversight of past and ongoing discussions with the media, which is especially useful when something comes up out of hours. We can also use it to report back on team activities and progress to our internal stakeholders, with all the reports, graphs and summaries which are instantly available. It's very easy to use and having all our background notes, statements and past conversation logs all in one place ensures consistency in our messaging.

Cons

I don't have any concerns to raise about the software.

Vendor response

Thanks for the feedback! We're really pleased that PRgloo is able to be such a key tool for your remote working teams. We're glad you are making the most of the reporting functions and that you have great oversight of all the team's hard work.

Overall Rating
  • Ease of use
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  • Likelihood to recommend9/10

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Excellent service

Reviewed 8 months ago

Team are able to join up and see what others are doing easily, there's no duplication of work and we're able to reach and target a much larger number of journalists with news.

Pros

Easy to use and to update daily. The customer support is brilliant and any minor issues are dealt with quickly.

Cons

Would like to be able to add more documents somewhere on the system for our own planning. So for instance where we want to pull together a list of journalists for a set purpose, e.g. inviting them to an event.

Vendor response

Thanks so much for the feedback! Our customer support team love helping our clients and resolving any issues as quickly as possible! On the storage of documents, you can use the resource library and mark the document as private. One of our friendly team will be in touch to help walk you through this.

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  • Likelihood to recommend10/10

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If PRgloo isn't the answer, you're probably asking the wrong question!

Reviewed a year ago

The integration between our back office system and frontline newsroom has breathed new life into our PR function and, as 2020 progresses we will absolutely be looking to enhance this and exploit every bit of functionality.

Pros

The software is intuitive, well presented and, best of all, just works. It's not got bells and whistles for the sake of it - there are other providers who technically offer more (beware, showy doesn't necessarily mean better) - PRgloo is clean and lean and the delivery is faultless. Plus, and here's the rub, the aftercare is second to none. Nothing is too big, or too small, for the team to deal with and the personal service and lightning quick response times are simply outstanding.

Cons

Honestly, this is a struggle. There's nothing not to like, but there are some tweaks that could deliver a few enhancements such as task allocation to team members and direct publication to social media from press releases/statements. Having said that, knowing the guys at PRgloo, they're probably working on this - or it already exists and I've not noticed it!

Vendor response

Thanks for the feedback! We're glad you are enjoying using our easy to use platform. The newsroom functionality has been a hit with many of our clients and we can't wait to see how you use it in the future. We will be in touch to discuss direct publication options and task allocation! As you know we like to provide solutions wherever possible!

Overall Rating
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  • Likelihood to recommend10/10

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The only communications tool you need!

Reviewed 2 years ago

Excellent. All queries are saved in the one place allowing easy access to historic entries and new ones. Colleagues in the other side of the country can easily find responses that you have written previously.

Pros

This is a great, easy to use tool that is intuitive and fun to use. The team behind PRGloo are always there to help and will regularly take on suggestions for improvements and implement them in a timely manner- making them available to all clients at no extra cost. The software provides a single place to record all of your interactions with a range of different audiences (eg journalists and stakeholders) allowing you to search and find queries easily.

Cons

Honestly can’t think of anything. Love it all!

Vendor response

Thanks for the feedback! We're glad you love our platform! It's important for us that customers find PRgloo ease to use and we are keen to always get feedback from customers on how we can continue to improve the product to meet your changing business requirements.

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  • Ease of use
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  • Likelihood to recommend10/10

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Really useful software with first class customer support

Reviewed a year ago

The PRgloo team impressed me from the start. They gave me a clear and honest pitch on what the product can do and how it works. We had a really useful training session and we all find the software really easy to use. The support from the PRgloo team has been consistently excellent.

Pros

It's very easy to use. The database of influencers is really useful and is easy to search for new people who are likely to be interested in your content. The company listens to its customers and is always improving their product. The customer support is excellent: fast and friendly.

Cons

I honestly cannot think of anything that I don't like about PRgloo

Vendor response

Thanks for the glowing review! We're glad you are pleased with our product and our support. We look forward to continuing supporting your team!

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The ideal communications tool

Reviewed 2 years ago

PRGloo has become a vital tool for us - using it makes our job much easier. The PRGloo support team are professional and knowledgeable, and if we need their help, they're always responsive.

Pros

The system is easy to use and navigate with media inquiries and responses saved in one place. This makes them simple to manage and accessible to team members working in different locations.

Cons

When we started using the system, the media release templates could sometimes be a bit clunky and difficult to use but the issues have since been addressed

Vendor response

Thanks so much for the glowing feedback! Our developers are so pleased that you have described the platform as the "ideal communications tool". Thanks for your ongoing suggestions and feedback and we're glad that we've been able to resolve any issues for you.

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  • Likelihood to recommend10/10

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Ease of use of company support

Reviewed 2 years ago

The team at PRGloo are professional, detailed and know their business.

Pros

The strongest element of this software is its ease of use and capability to search, log, publish and report. Other benefits that have helped us are round-the-clock support, mobile compatibility and ease of training for new staff.

Cons

We use PRGloo’s platform and newsroom. The only thing missing for us is a media monitoring service, but the products we do have are excellent.

Vendor response

Thanks for the feedback. We're so pleased you are enjoying using the system. We do provide media monitoring services through our partnership with Kantar. We'll be in touch to provide you with more information about this service.

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  • Ease of use
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  • Likelihood to recommend10/10

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Best software for PR's by a mile

Reviewed 2 years ago
Pros

It's very easy and super intuitive to use. Plus its as easy to use on mobile as well on desktops. The team can see what each other are working on in real team and we have everything stored in on place. It also takes away the admin burden for things like call logging and is completely GDPR compliant. The Gloo team are constantly developing new functionality too so we know the platform will grow and evolve with us.

Cons

Nothing, the platform will continue to evolve with our needs.

Vendor response

Thanks for the wonderful feedback! We strive to keep evolving the platform to meet the growing demands of PR teams and we're pleased you and your team are enjoying the functionality of the platform.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend7/10

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A good platform!

Reviewed 2 years ago

Overall, PR Gloo is simple to use and beneficial to the team. We are looking at how we can maximise full use of the platform. The incompatibility of IT infrastructure with the platform for some tasks is an issue we are working on.

Pros

The database of contacts which can be updated easily. The statements and news release function. Regional media targeting. The ability to autoforward email queries straight to PR Gloo so everything is in one place and tracked.

Cons

Importing a large group of contacts to the platform from adhoc lists seems difficult.

Vendor response

Thanks for the feedback and providing us with insight into areas that we can improve.We'll be in touch shortly to see if we can streamline how your lists are created and uploaded as well as ensuring you're making full use of all the features available to you on the platform.

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  • Likelihood to recommend10/10

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Fantastic tool

Reviewed 2 years ago

Excellent platform for supporting effective communications across teams.

Pros

Love the ease of use and the support from the team. Helps keep our team organised across multiple locations and disciplines.

Cons

Lack of multi-lingual functionality initially, which is now being sorted by the developer team.

Vendor response

Thank you for the review. We pride ourselves on an easy to use intuitive platform, after all if it's slow and cumbersome people won't use it productively. We are pleased to announce we now have multi lingual support in the newsroom functionality with the latest release.

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  • Likelihood to recommend8/10

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Solid base for PR activity

Reviewed 2 years ago
Pros

The interface is fairly intuitive and easy to handle and adds a high degree of flexibility and specificity to our media and PR activity.

Cons

Some of the influencer management is a bit tricky (for example being able to select influencers from within a group, without having to type in their names individually, would be good)

Vendor response

Thanks for the feedback! We're glad PRgloo is providing your team with a solid base for your daily work. The influencer management grouping is indeed possible! We'll be in touch to show you how to make best use of this functionality.

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  • Likelihood to recommend10/10

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Makes my life easier

Reviewed a year ago

I was looking for something to track my daily PR activity, conversations with stakeholders and to help with campaign planning. The support from the PRgloo team has been exceptional. No query is too difficult for them and they are always willing to listen to suggestion and feedback about further product enhancements.

Pros

PRgloo is simple to use and helps keeps me organised.

Cons

There's nothing I don't like about this software.

Vendor response

Thanks for the review. We love that our product helps make your working life easier. We can't wait to keep evolving and adding enhancements to keep our customers happy.

Overall Rating
  • Ease of use
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  • Customer support
  • Likelihood to recommend9/10

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PRgloo feedback

Reviewed 7 months ago

It's been good so far - support available has been really helpful too

Pros

The PRgloo software is easy to use, it is helping us to better manage all our media enquiries and also improve the quality of our releases.

Cons

We haven't been using the software that long so I'm still learning all the features - generally impressed by what I've seen so far though. Also looking forward to some of the new functionality coming up (such as being able to assign coverage to enquiries) - it's great to see effort being put in to developing the systems.

Vendor response

Thanks for the feedback and so glad you are enjoying using the system and are finding it easy to use. We are always working on new functionality and have some upcoming new product releases that we can't wait to show you. One of our friendly team members will be in touch to ensure you are making the most of the existing features available to you.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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We love PRGloo

Reviewed a year ago

We love PRGloo for how easy and intuitive it is to use. It’s added so much value to our proactive and reactive media relations. It’s improved efficiency, we can targeted better though great contact management and the distributed content looks great too.

Pros

Nice interface, intuitive, saves time, emails/press releases are nicely designed, it gives us access to many influencers.

Cons

Nothing, it works very well for us.

Vendor response

And we love your review! We're so happy you are pleased with the platform and that you are finding great value in your proactive and reactive communications tracking and delivery. We're glad you are a happy customer!

Overall Rating
  • Ease of use
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  • Likelihood to recommend10/10

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Easy to use and a time saver

Reviewed 2 years ago
Pros

Intuitive to use, straight forward to understand and incredibly helpful when needing to easily find information about a journalist or a previous enquiry.

Cons

Interview bid management is helpful for smaller issues but not necessarily when we have to manage multiple bids during larger media moments.

Vendor response

Thanks for the feedback! We're glad you find our platform easy to use and so helpful in your day-to-day work. For larger scale incidents we offer a bid duplication tool to make it easier to keep track of requests. The team can show you how this enhancements works.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Holly Hall review

Reviewed 8 months ago
Pros

The system is great for logging all of our enquiries and work. We are making good use of the press release function by now sending out all of our incidents out this way as well on a different template. I have just started to play around with the charts which are also very easy to use.

Cons

The only con is the coverage - it takes a long time to add a topic, sentiment, type etc. to all of our coverage.

Vendor response

Thanks for the feedback! We're glad the team is enjoying logging enquiries and making the most of the press release distribution! Regarding coverage, we have a bulk edit option. We will get in touch to show you how to bulk handle this information which should make this process much quicker for you.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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How did We Manage Before?

Reviewed 4 months ago
Pros

The ability to collate all media inquiries into the business in one place, delegate, and share responses. Store past responses for use in similar issues as they arise. Easily create and manage contact groups for mass-mailing.

Cons

There has been some mis-matching of conversations to coverage.

Vendor response

Thanks for the feedback! We're glad that you are enjoying the day-to-day benefits of having PRgloo as part of your comms management. I'll customer team will be in touch to go through using coverage insights.

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