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QuestionPro vs Pollfish Comparison

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Overview

Category Leaders

QuestionPro is an advanced research suite of tools to let you conduct surveys and research securely and seamlessly. We offer...

Category Leaders

Pollfish is an online survey solution that helps businesses create surveys using a self-service portal and receive consumer...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

95

One-time payment

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

464

5

4

3

2

1

380

72

5

2

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.5

209

5

4

3

2

1

127

61

17

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

The support staff, from the most senior to the more recent, are excellent, courteous and available 24x5. They are most helpful in in real time text exchanges and emails.
From simple survey designs to more complex operations, QP has been an excellent resource. Most importantly the support has been excellent from the outset.
That I can make an easy Survey really fast and can individualize it. Its great how helpful and quick the support is.

Pros

Ease of use, comprehensive features and unexpected flexibility. The quality of responses is a real positive and the statistical significance and quality team at Pollfish is fantastic.
The customer support team was very responsive on the chat and via email. I liked that Pollfish finds respondents and offers the ability to designate the age/industry/etc of desired respondents.
The best results come from having a clear research plan but the execution is flawless and quick. I was able to maneuver my way through the system in a matter of minutes.

Cons

QuestionPro blamed the missing data on our respondents not filling in the data.
After some back and forth, they let us have it if we paid in bulk for a few months. Then, once we were collecting our data and exporting it, we realised there was missing data.
E-mails are badly formatted, validation is required for surveys with many users and it was not easy, and they have an article talking about using their SDK, but they do not have an SDK available.

Cons

They advertise you can pay for additional questions above 25, but there's actually a hard limit of 30. I found out the hard way.
The least I like about this software is that the pay for some of surveys is really ridiculous. Need to pay more especially the few surveys you get.
You can't see how real surveys look like for your users until you deploy the full integration to production environment. Survey completion times are misleading too.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features64
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Benchmarking
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Drag & Drop
  • Email Distribution
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • Group Management
  • Live Results Sharing
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Trend Analysis
  • URL Customization
  • User Management
  • Visual Analytics
  • Total features45
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Audience Targeting
  • Benchmarking
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Discussions/Forums
  • Drag & Drop
  • Email Distribution
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • Group Management
  • Live Results Sharing
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Trend Analysis
  • URL Customization
  • User Management
  • Visual Analytics

Integrations

  • Total integrations9
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrationsN/A
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

AT
AvatarImg

Alexa T.

Leisure, Travel & Tourism, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

QuestionPro logo

QuestionPro

Not worth the Money - Salespeople treat you like Car Dealers!

Reviewed 5 years ago
Pros

the functionality - easy to use, unlimited questions, variety of question types

Cons

-Couldn't integrate with Pollfish via the basic account type and had to contact support to help set it up. - For survey distribution, they charge you more for every pre-screen question and purposefully go over your budget to try to squeeze more money out of you. Their pricing isn't consistent and I feel like I'm being scammed. They keep increasing the prices. I don't feel valued as a customer or like I'm receiving a good deal. I don't trust them.

AT
AvatarImg

Alexa T.

Leisure, Travel & Tourism, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Pollfish logo

Pollfish

Know your integrations

Reviewed 5 years ago
Pros

It was affordable, had a live chat that customer service agents were quick to respond to, had prescreen questions

Cons

-couldn't use 'exclude' filters to exclude certain demographics. For instance I needed to exclude 5 states for legal reasons and I manually had to one by one insert each state. It was such a pain. - had limited integrations. Google forms, which is the easiest, best, and free survey providers is not on there ;( I found this out after I created my survey on Google Forms. - They advertise you can...