REACH Reviews - Page 2

The implementation team at Reach was fantastic, they worked with me to create a beautiful layout that is easy for me to maintain. The interface is intuitive, and updates are quick and painless. The fact that the system is cloud based has saved countless trips to the office, when quick updates were needed off hours.

I honestly have not run across a "Con" for us.

Setup was very easy. Reach is very user friendly product. You can train a user easly in 1/2 hour or less to do the basics to get them up and running. We use the product to implement rebroadcast of our local church sevices. That is one of the main reason for purchasing he software. Instead of brining in dvd, or thumb drives, they can now upload their videos to the cloud and I can go in and set the playback time. I t has saved me tons of time.

Right now I do not have anything that I do not like about this program. It gives us everything we have asked for the software to do for us.

The most impactful feature of this program is how easy it is to not only use with our computer system, but how easy the implementation process was as well. The customer support for REACH is extremely helpful and efficient! They were able to answer any questions we had quickly and helped resolve any problems we had in a time efficient manner. As the one who updates information to the TV screen, I really appreciate that you are able to do batch uploads. This feature alone saves so much time for those of us who have a ton of other items on their agenda!

I have not found anything yet that I do not like about this software.

ease of use and customization of layouts playlists make importing media easy and simple the ability to make different playlists in different zones makes updating and changing things simple scheduling announcements/graphics ahead of time makes daily updating unnecessary scheduling screen was easy to use and very intuitive Most people can get this software up and running in no time, once again very intuitive layout and design

The only downside i have found is in the postitioning of Title/Label text boxes - I have had to adjust these several times when putting a static text box/label next to a playlist box. The position on the editing screen is slightly different once it's previewed on the actual screen. It just takes tweaking to get them exactly where you want them to appear.

We loved the availability of marketing choices they offered. The basically did all of the work for us and all we had to do was reap the benefits. They made it extremely easy to reach out to our clientele from the past and kept us up to date with several new marketing options.

At the time we weren't able to continue with their service only because they did not integrate well with our new booking software but I am sure they have upgraded that information by now.

Touchscreen integration. Engaging with your customers in a different way than your competitors. This provides great opportunity to keep customers involved and learning more about what we offer. Support team has been fantastic. You don't leave a message and wait for someone to call back. The support team answers the phone and helps you right then! Efficient and super friendly. Integration. They integrate with lots of apps. Social media feeds, calendars, schedules and camera feeds all in real time. With a wide assortment of screen templates and widgets, content is easy to import or create within the software. The installation and setup of our 2x2 video walls was surprising easily.

I don't have anything negative to say. No issues to date with performance, customer service or quality of the software.

I like that users of our facility are being marketed to unbeknownst to them and the more hits, the better (Marketing Rule of Seven). Whether they are a parent waiting for a child to get out of skate lessons, hanging out on the front entry to catch some air, or waiting in the concession line at intermission, it reaches out to the patron where they are without requiring them to actively search, and may just intrigue someone to check an activity out.

It's difficult to delete a text box once created and sometimes it doesn't project like it previews.

I like the variety of applications available, for instance, weather, time, date, social media feeds.

Moving to the Playlist and Media Library was a good switch in order to allow us more flexibility in building slides, however it is more complicated than the slide building we were using previously. It would be nice to toggle between the two build capabilities to allow more staff to create and edit slides with less training.

We primarily use the Reach Software for our facility schedule. We also have it connected to our Social Media feeds (Facebook, Twitter, and Instagram). I love the capability of also adding flyers but we do not take advantage of this enough. Several of my colleagues in neighboring towns have been impressed and are considering adding this to their facilities.

Although it has happened often, we have had the system stop displaying our data from time to time. When consulting with Reach Service, it seems like it was an issue with RecTrac (Vermont Systems), however when speaking with Vermont Systems they made it seem like a Reach issue. The issues have been rectified but was difficult going back and forth between Reach and Vermont Systems.

I like that almost anything is possible as far as sending various content to a network of displays. The software to push content to displays is easy once you're trained up. I no longer work at the company where I used this software.

When something is flexible it can be complicated and not very pretty and I think both of those things are true about running content through Reach.

I am a Food Service Director. I take pictures of the food that is being prepared in our kitchens, upload them to the app and add some text. It's that easy. I also coach and use the app to make slides for the teams, letting them know about practice and letting the rest of the school community know about the outcome of our games. Ease of use would be what I like the most. I also like being able to choose what monitors to display slides on. And also choose the duration for how long it would run.

What I like the least is that I can not go back to the exact color that I chose for text if I venture off black or white. And sometimes its hard to adjust the size of the text box without moving the picture behind it.

Flexibility to have multiple templates and themes for the different locations within each organization. Very user friendly in setup and maintaining the system. Up time for our 3 screens has been 99-100% with very little internet interruption.

The CMS is not mobile responsive and that to effectively modify the information, you need to be at a desktop computer. Obviously not a deal breaker, but would be more convenient if we could make edits on the fly with our smartphones or tablets.

The customization on all fronts plus great customer support.

Unable to segment info across multiple TV locations within the same building without investing more into product. We just don't have the budget.

At our sites, we use the software on strategically placed TV's. The break rooms, front office, throughout the facility to communicate upcoming events for the associates, greetings to vistors, safety metrics of the site, weather updates and general information to share with the team.

I am an advanced PC user, and have been exposed to a lot of different software suites and I was able to navigate the reach software with some minimal time spent on the videos supplied. However for a less experienced user it can be a bit difficult on that learning curve.

Love having the ability to display different content on multiple monitors. We were able to digitize our brand on the welcome display for our guest, thus reducing the need for paper brochures. Most of our employees are not able to check emails regularly so having the option to display important company announcements facility wide is a major plus for our organization. Contacting REACH Customer Service was a breeze; the employees are very knowledgeable and offer excellent technical support.

Have not experienced any issues with the software.

Simple integration, clear and concise software training, available support when we need it (and it's an in-house service team so it's nice to know who I'm calling when there is an issue), and regular follow ups from staff to make sure that their product is fulfilling their need.

Hardware obsolescence - as Windows 10 releases updates that are sizable, the older players with smaller hard drives have presented a hurdle in getting the latest versions to successfully install. Tech support was able to find a creative solution and resolved the issue in a very reasonable time.

I love that I am able to access this software from anywhere. Even if I am not in school that day, I am able to send announcements out so the students/staff/community members can see them! I also love how user-friendly the REACH interface is.

I am not sure I would identify this as a con, but we always appreciate software that is low-cost because of the tight budget we are on. Even yearly specials or price knock-downs might help me sell the yearly cost to my administration!

Very easy to use! We are able to make any changes needed as we advance in our programs, events, announcements etc. We can upload and remove any images or programs and mess around with REACH when needed. It is reliable to use at our City parks for our patrons to see it is a catalog but on TV for everyone to see what the city has to offer.

As of now we have not had any issues with the software or service. I have been working closely with Dean Running in updating our REACH system for the City of Bell, with a new logo we need new changes with colors, backgrounds, announcements. We will be in process of creating something new.

This software provides much more than what I was previously using, which was a PowerPoint slide show on a monitor downstairs. Each update, which was generally once a day or more, had to be completed away from my office desktop. It was very, very time consuming. Being able to update each announcement from my desktop is so easy, fun, and we're now using the REACH System on a total of five (5) monitors.

Only two things come to mind. I wish there was a way to keep the text color (chosen from the color swatch in the editing text box) as a default color shown under the main swatches - without having to select "more colors." And, if I'm wishing, I would like to have more editing tools on the front page (without having to select the pencil editor).

The REACH system is extremely easy to use. It gives us the ability to schedule content as far in advance as we would like. Once you have your content created it literally takes less than a minute to publish to however many screens you want.

Some more sorting options would be nice. Such as the ability to sort by "scheduled" content. Also it would be nice to schedule something for more than one timeframe at a time. For example, right now if I have a poster to publish for Monday to Tuesday one week and Thursday to Saturday 2 weeks in the future, I would have to do two separate publish tasks. It would be nice to be able to do it all at once.

We like the functionality of the product and find it very easy to use. We are able to upload media products from different sources and present them as needed on Reach. We use it daily to support school communication and it only takes a few minutes from each day to update in part because there is a very good supply of stock images which are regularly updated as well as our own media files.

We would like to see the software compatible with a wider range of file formats.

I really enjoyed working with the team as we were switching to Reach for our digital signage needs. It was an easy transition since the staff at Reach helped setup the back-end the way we needed for our business.

My biggest wish for continuing work as an Admin is to have a bit more control over our devices and configuring our environments. This is a minimal concern as the team at Reach is always available to quickly help us complete these tasks.

I am a part of a team of 3 who have taken over the use of the platform. We had no idea how to operate the software, but we have quickly been able to grasp some of the features thanks to your online tutorials and a few contacts with your online support. I’m not typically very savvy with this sort of thing, but I’ve been able to grasp the basics in a relatively short time frame.

The only hiccup that I’ve experienced so far is in being able to adjust the end date for when an announcement becomes inactive. We have current announcements that are Active, but I would like to adjust the end date for when they become inactive so that I can phase them out. It seems that I’m only able to make them inactive instead of simply adjusting the end date. As I become more informed about the functionality of the software, I'm sure I will encounter something in which the functionality is not ideal. However, I don't anticipate this being an issue due to the type of service we've received thus far.