ReachEdge is a web-based lead conversion system designed to be used by local businesses of any size. Included are tools for lead capture and tracking, call recording, automated lead nurturing, marketing analytics, ROI reporting, and more.

Key benefits of using ReachEdge

Web forms and phone numbers displayed by ReachEdge are unique to individual marketing sources, enabling users to track which source each prospect has come from.

All incoming calls are recorded, with details of the source, call time, and call length, and users can play back recordings to assess staff call handling performance.

Real-time alerts are sent to users’ phones when a call or email is received from a new prospect, enabling users to immediately review and classify leads and start the automatic lead nurturing process.

Prospects are sent automated response emails after phone calls or web form submissions, with users able to customize email templates with their own branding, colors, logos, and text.

Automated nurturing emails can be sent according to a user-defined timeframe, including messages offering customer testimonials, before-and-after pictures, videos, office tours, and more.

ROI reports break down contacts by marketing source, and users can estimate potential future revenue from new customers.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

Training options

Webinars

Live Online

Documentation

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ReachEdge pricing information

Value for money

4.0

Starting from

149

Per month

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

ReachEdge features

Functionality

4.0

Total features

5 categories

Most valued features by users

Reporting/Analytics

Data Import/Export

Customizable Branding

Customizable Templates

Alerts/Notifications

Churn Management

Communication Management

Email Templates

ReachEdge users reviews

Overall Rating

4.2

Positive reviews

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.32/10

Rating distribution

Pros

The customer support and response time with the team was fantastic. What a nice group of individuals working for the company.

Shanna L.

Great feedback from the company and great results, getting leads every single day which is the most important thing about the software.

Juan K.

It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.

Jossie E.

Cons

One negative is that the code is not built in word press format and there are limits to layout and structure of the website.

Dale B.

Tracking campaigns that are generating anything is kinda useless. That is exactly what this software does, track calls and leads that are not ideal.

Verified reviewer

Not built in word press, very limited number of layout and no real flexibility in layout structure.

Dale B.

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Overall rating contenders

Mailchimp

4.5

(15.9K)

HubSpot Marketing Hub

Alexa F.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Very functional but overwhelming

Reviewed 4 years ago

Pros

This is a great feature to have as a business owner, however it is VERY overwhelming. It would be great to designate responding to customers or "leads" to a specific employee, but right now I am the one doing so. It is a little confusing to work but it is a great feature and helps gain customers.

Cons

I think if they made it a little simpler on the eyes this would be a 10/10 software.

Jossie E.

Individual & Family Services, 1-10 employees

Used daily for 1-2 years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

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ReachEdge Product- Company Standpoint

Reviewed 6 years ago

We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients. It is pretty easy to use and understand, which is something that we really like about the program. It helps our business stay on top of leads, which is important since we are a referral based company.

Pros

The ease of use and ability to keep track of clients. It is nice to see where your traffic is coming from and your company's response time for prospective business.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Vendor response

Jossie, We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!

Dale B.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

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Reach Edge review

Reviewed 6 years ago

I have been utilizing the ReachEdge platform since December 2013. All in all, have been satisfied with the product and it is a good entry level website platform for those companies just getting started. One negative is that the code is not built in word press format and there are limits to layout and structure of the website. As a result, since our company is grown we feel we have reached a point where we have outgrown the ReachEdge software and are beginning the process to look at other options. Again, it is easy to use and a good solution for newly forming or stagnated companies.

Pros

Relatively inexpensive to get a nice looking website built and up and running, easy to use.

Cons

Not built in word press, very limited number of layout and no real flexibility in layout structure. As our company has grown, feel like we have outgrown platform as the layout is becoming bulky to handle our needs.

Vendor response

Dale, Thanks for taking the time to let us know about your experience. We¿ll pass your feedback along to our internal teams so we can continue making improvements.

Nicole L.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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Successful ROI

Reviewed 6 years ago

Reach Local's products have helped us increase our revenue exponentially. When used together, our campaigns have had a very successful return on investment. Our account manager has gone above and beyond to learn our business and help us form a successful campaign unique to our business and industry.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Vendor response

Nicole, Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

Cassidy H.

Construction, 1-10 employees

Used daily for 2+ years

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

With them from the start and still here

Reviewed 6 years ago

We've been using ReachEdge for years now! The website they made for the company is beautiful, and we've received a lot of compliments on it. It's easy for us to go in and update or we can make changes through them. Their customer support is top notch. They are always helpful and polite. Like I said, we've been using them for years and we have no plans on changing anything! :)

Pros

Easy to use. Great customer support.

Cons

Nothing.

Vendor response

Cassidy, We love being part of your business and look forward to many more years of working together!

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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