ReachEdge Features

ReachEdge

Lead capture and conversion system for local businesses

4.2/5 (46 reviews)

ReachEdge Feature Summary

  • Lead tracking
  • Marketing source comparisons
  • Call recording
  • Call tracking
  • Real-time reporting
  • Mobile alerts
  • Automated response emails
  • Lead lists
  • Lead notifications
  • Automated lead nurturing
  • ROI reporting
  • Lead insights
  • Customizable email templates
  • Customizable branding
  • Follow-up reminders
  • Prospect, lead & customer classification
  • Conversion rate tracking
  • Potential revenue estimates

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Competitor Feature Comparison

Mobile apps

iOS App


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ReachEdge Feature Reviews

25 reviewers had the following to say about ReachEdge's features:

Anonymous
A verified reviewer

marketing automation and lead management

2018-05-13

Pros

Transparent with the dashboard and gives you a snap shot of how your campaigns are going.

Cons

Tracking campaigns that are generating anything is kinda useless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Mojan Bagha

Edge software provides useful data.

2016-11-04

The Reach Edge software is easy to use; the dashboard provides at-a-glance statistics and data that's useful to our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Thank you, Mojan!

Read more
Gerard Hynes

A fair deal

2016-11-04

They may not get it right the first time, But they will make it right.

Pros

It works

Cons

Interface is confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Gerard,
Thanks for your feedback! We're so happy your sales have improved since working with us, and we will pass your comments along to our team.

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Nitika Kohli

Reachedge use

2016-10-31

Its not clear what is google analytics and what amount is being used daily.

Pros

That is has reports and the emails I get when customers reach out.

Cons

expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Nitika, Thanks for letting us know. We'll have someone reach out to you about this.

Read more
Cristian Vera

Reach Edge succeeds in what it does

2016-11-02

If you have a website you can change things, leads come in and you can view them with ease.

Pros

I find this software useful to present data in meetings and analysis

Cons

The software doesn't link to other specific programs. It is its own separate program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ReachEdge

It is very well done however I do find it difficult to print out reports and graphs

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Cristian,
We¿re so happy you¿re enjoying ReachEdge. We will definitely take your suggestions into consideration as we continue making improvements ¿ thank you!

Read more
Launie Morgan

Launie Morgan's review

2016-11-07

Having someone local who can physically come in and meet with me has been a real benefit as well.

Pros

ease of use

Cons

wanting to know more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

not at this time

Source: Capterra
Helpful?   Yes   No
Read more
Katie Allen

Helpful Tools!

2016-11-01

The lead-tracking system through the Dashboard is great.

Pros

Good lead tracking and excellent customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Katie,
We¿re so glad ReachEdge has helped you track your leads! Thanks for sharing!

Read more
Efraim Stock

Great Service and Great ROI

2016-10-31

their customer service is very good we have been working with Tanyette Colon for a long time and she is just great...

Pros

easy to use and made for simple non tech savy people.

Cons

the reports are somewhat limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

i wish the reports were more flexible and more customizable .

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Efraim,
We¿re happy you¿ve enjoyed working with Tanyette and that you find ReachEdge easy to use. We¿ll make sure our internal teams see your feedback as we work to continuously improve.

Read more
Nicole Lecheler

Successful ROI

2016-10-31

When used together, our campaigns have had a very successful return on investment.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Nicole,
Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

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Danelle Torres

Reach Edge

2016-10-31

Love the ability to log in and any time to review reports and tracking.

Pros

The ability to access reports anytime.

Cons

Deciphering some of the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering ReachEdge

Ask your account Rep to review reports with you to better understand how they are helping your businesss grow.

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Danelle,
Thanks for sharing your experience with us!

Read more
Anne Moore

Review of Reach

2016-10-31

I like the lead management, but I'm not finding the new beta test thing we're getting now to be as easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Anne,
Thanks for letting us know!

Read more
Dale Bader

Reach Edge review

2016-10-31

Again, it is easy to use and a good solution for newly forming or stagnated companies.

Pros

Relatively inexpensive to get a nice looking website built and up and running, easy to use.

Cons

Not built in word press, very limited number of layout and no real flexibility in layout structure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Dale,
Thanks for taking the time to let us know about your experience. We¿ll pass your feedback along to our internal teams so we can continue making improvements.

Read more
John Romein

ReachEdge is great as a starting CRM package

2016-11-02

I'm just starting with CRM and have quickly found that I've outgrown it. The interface is a functional graphic interface and easy to use.

Pros

I like the way it records and logs phone calls and web contacts.

Cons

Lack of flexibility to fit the way my business works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering ReachEdge

Great for capturing leads. Not great for fitting how your business works. For example, a lead can only fit into the categories predefined in the program. Because many of my leads are solid or long term leads. I would like to have a pre-customer category in addition to long term lead category where currently many leads get dumped. Additional leads stages defined by the user would make this much more useful.

Source: Capterra
Helpful?   Yes   No
Read more
Juan Karam

I have been using Reach Edge since 2012. Amazing experience.

2017-07-18

great feedback from the company and great results, getting leads every single day which is the most important thing about the software

Pros

It gives you reports, besides the support your getting from representatives

Cons

Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Bordey

One of the more straightforward products out there

2016-10-31

Like how it saves your work every 2 minutes (instead of in real time) and when it does it refreshes the screen and puts you back to the top of the page.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Chris,
Thank you for your feedback! We'll pass it along to our internal teams so we can continue making improvements. We're happy to hear ReachEdge has been helpful for you and your business!

Read more
Brooke Tetrault

Reach Edge

2016-12-06

Updating the website was easy, but I could never get it to look very good. Reports were too confusing.

Cons

Customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Lori Posch

Some things should have stayed the same and wish there were other options

2016-11-01

Also, a report of some sort to see the amounts of what money we are making from the customers from the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Linda WHITTAKER

Love Reach

2016-10-31

Amazing ROI!!! Great service. Edge has increased our conversion of leads tremendously. Inorder to see just what the Reach products did for our business we stopped for several months. We gladly returned after that trial without hesitation.

Pros

Never a lost lead.

Cons

Nothing at this time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Linda,
We¿re so happy you¿ve seen amazing ROI as a result of working with ReachLocal. Thanks for letting us know!

Read more
Jossie Eaglin

ReachEdge Product- Company Standpoint

2016-10-31

It is pretty easy to use and understand, which is something that we really like about the program.

Pros

It is nice to see where your traffic is coming from and your company's response time for prospective business.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Jossie,
We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!

Read more
Shanna Lee

At first it seemed like a great idea, it ended up being a waste of time and money unfortunately.

2017-12-07

We learned a few more details regarding the demographics of individuals likely to use our product.

Pros

The customer support and response time with the team was fantastic!

Cons

The software did not provide the amount of traffic/sales that we were hoping for with the budget we supplied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan Karam

Outstanding Customer Service

2016-12-05

We have been working with Reach Edge for about 5 years for two different companies, one local and one international. Lead generation has been very effective and when we need anything our specialist is always there to help us and to suggest new ideas on our behalf.

Pros

very easy to use, platform designed for almost every person.

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

simple to use and helpful to make decisions.

Source: Capterra
Helpful?   Yes   No
Read more
Marilyn Castillo

Exceptional Service

2016-11-01

It is very easy to navigate the tabs when you need to change and update the information in the ads.

Pros

We get more customers thru mobile ads.

Cons

Sometimes it is hard to post some downloads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

None

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Marilyn,
Thanks for the great review!

Read more
Shayna Sanders

Edge is user friendly

2016-10-31

When searching for call logs, it is very time consuming to open each "case" just to listen to the recording.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Shayna,
Thank you for sharing your feedback! We'll pass it along to our internal teams.

Read more
Justine Davidson

ReachEdge Customer Review

2016-11-02

After a few hiccups we were able to establish what features were included in the basic web design pricing as well as establish a compromise for any additional features.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Justine,
Thank you for sharing! We¿re happy Taylor was able to help!

Read more
Mehran Chowdhury

Great And Fast Service

2016-10-31

Overall the system is easy to use and when ever I am training a new staff it's easy for me to show them the system.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Mehran,
Thanks for letting us know about your experience with ReachEdge!

Read more