ReachEdge Features

ReachEdge

Lead capture and conversion system for local businesses

4.2/5 (49 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Account Alerts
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Asset Management
Business Card/Badge Scanning
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Management
Call Recording
Call Tracking
Campaign Management
Cataloging/Categorization
Churn Management
Client Tracking
Client/Property Matching
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Conversion Tracking
Customer Database
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Estimating
Expense Tracking
Feedback Management
Field Sales Management
For Sales Teams/Organizations
Forecasting
Goal Management
Graphical Data Presentation
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Modeling & Simulation
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Currency
Multi-Language
Negative Feedback Management
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Project Management
Proposal Management
Prospecting Tools
Purchasing & Receiving
Quotes/Estimates
Real Time Notifications
Real Time Reporting
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Statistical Analysis
Survey/Poll Management
Tagging
Task Management
Task Scheduling
Team Assignments
Template Management
Territory Management
Text Analysis
Third Party Integrations
Visual Analytics
Web Forms
Website Visitor Tracking
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Account Alerts
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Asset Management
Business Card/Badge Scanning
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Management
Call Recording
Call Tracking
Campaign Management
Cataloging/Categorization
Churn Management
Client Tracking
Client/Property Matching
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Conversion Tracking
Customer Database
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Estimating
Expense Tracking
Feedback Management
Field Sales Management
For Sales Teams/Organizations
Forecasting
Goal Management
Graphical Data Presentation
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Modeling & Simulation
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Currency
Multi-Language
Negative Feedback Management
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Project Management
Proposal Management
Prospecting Tools
Purchasing & Receiving
Quotes/Estimates
Real Time Notifications
Real Time Reporting
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Statistical Analysis
Survey/Poll Management
Tagging
Task Management
Task Scheduling
Team Assignments
Template Management
Territory Management
Text Analysis
Third Party Integrations
Visual Analytics
Web Forms
Website Visitor Tracking
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Account Alerts
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Analytics/ROI Tracking
Appointment Management
Appointment Scheduling
Asset Management
Business Card/Badge Scanning
Buyer Management
CRM
Calendar Management
Calendar Sync
Calendar/Reminder System
Call Management
Call Recording
Call Tracking
Campaign Management
Cataloging/Categorization
Churn Management
Client Tracking
Client/Property Matching
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
Content Delivery
Contract/License Management
Conversion Tracking
Customer Database
Customer Segmentation
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Synchronization
Data Visualization
Document Management
Document Storage
Drag & Drop
Drip Campaigns
Email Management
Email Marketing
Email Response Control
Email Templates
Email Tracking
Estimating
Expense Tracking
Feedback Management
Field Sales Management
For Sales Teams/Organizations
Forecasting
Goal Management
Graphical Data Presentation
Interaction Tracking
Internal Chat Integration
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Marketing Automation
Meeting Management
Mobile Access
Mobile Alerts
Modeling & Simulation
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Currency
Multi-Language
Negative Feedback Management
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Pipeline Reports
Predictive Analytics
Product Catalog
Project Management
Proposal Management
Prospecting Tools
Purchasing & Receiving
Quotes/Estimates
Real Time Notifications
Real Time Reporting
Referral Tracking
Relationship Tracking
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Sales Forecasting
Sales Pipeline Management
Sales Reports
Scheduling
Search/Filter
Segmentation
Self Service Portal
Shared Contacts
Source Tracking
Statistical Analysis
Survey/Poll Management
Tagging
Task Management
Task Scheduling
Team Assignments
Template Management
Territory Management
Text Analysis
Third Party Integrations
Visual Analytics
Web Forms
Website Visitor Tracking
Workflow Management
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Mobile apps

iOS App


1 review

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

ReachEdge Feature Reviews

25 reviewers had the following to say about ReachEdge's features:

Anonymous
A verified reviewer

marketing automation and lead management

2018-05-13

Pros

Transparent with the dashboard and gives you a snap shot of how your campaigns are going.

Cons

Tracking campaigns that are generating anything is kinda useless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Marketing and Advertising company, 11-50 employees)

Great dashboard

2018-11-06

- greatest benefit is being able to monitor and review campaigns running in real time (or very close to)

Pros

- easy to navigate dashboard - adjustable date range to view specific time frames of a campaign - quick response customer support when needed

Cons

- can not view web events breakdown without requesting it from customer service

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Nitika K.

Reachedge use

2016-10-31

Its not clear what is google analytics and what amount is being used daily.

Pros

That is has reports and the emails I get when customers reach out.

Cons

expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Nitika, Thanks for letting us know. We'll have someone reach out to you about this.

Read more
Katie A.

Helpful Tools!

2016-11-01

The lead-tracking system through the Dashboard is great.

Pros

Good lead tracking and excellent customer support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Katie,
We¿re so glad ReachEdge has helped you track your leads! Thanks for sharing!

Read more
Gerard H.

A fair deal

2016-11-04

They may not get it right the first time, But they will make it right.

Pros

It works

Cons

Interface is confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Gerard,
Thanks for your feedback! We're so happy your sales have improved since working with us, and we will pass your comments along to our team.

Read more
Mojan B.

Edge software provides useful data.

2016-11-04

The Reach Edge software is easy to use; the dashboard provides at-a-glance statistics and data that's useful to our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Thank you, Mojan!

Read more
Danelle T.

Reach Edge

2016-10-31

Love the ability to log in and any time to review reports and tracking.

Pros

The ability to access reports anytime.

Cons

Deciphering some of the reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

9/10

Recommendations to others considering ReachEdge

Ask your account Rep to review reports with you to better understand how they are helping your businesss grow.

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Danelle,
Thanks for sharing your experience with us!

Read more
Efraim S.

Great Service and Great ROI

2016-10-31

their customer service is very good we have been working with Tanyette Colon for a long time and she is just great...

Pros

easy to use and made for simple non tech savy people.

Cons

the reports are somewhat limited

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

i wish the reports were more flexible and more customizable .

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Efraim,
We¿re happy you¿ve enjoyed working with Tanyette and that you find ReachEdge easy to use. We¿ll make sure our internal teams see your feedback as we work to continuously improve.

Read more
Lori P.

Some things should have stayed the same and wish there were other options

2016-11-01

It would be great to be able to pull reports myself as customer instead of having to contact rep, so can see long running list of contacts.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anne M.

Review of Reach

2016-10-31

I like the lead management, but I'm not finding the new beta test thing we're getting now to be as easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Anne,
Thanks for letting us know!

Read more
Nicole L.

Successful ROI

2016-10-31

When used together, our campaigns have had a very successful return on investment.

Pros

Easy to use, customization

Cons

Some website features are difficult to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Nicole,
Thank you for your review! We're happy to hear you've seen increased ROI after using our products and glad your account manager has been helpful.

Read more
Launie M.

Launie Morgan's review

2016-11-07

My account manager Matt, has been very helpful, with all of my needs for the campaign. We had tried another company before going with Reach Local and what a difference it has been.

Pros

ease of use

Cons

wanting to know more

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

not at this time

Source: Capterra
Helpful?   Yes   No
Read more
Brooke T.

Reach Edge

2016-12-06

Updating the website was easy, but I could never get it to look very good. Reports were too confusing.

Cons

Customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Juan K.

I have been using Reach Edge since 2012. Amazing experience.

2017-07-18

great feedback from the company and great results, getting leads every single day which is the most important thing about the software

Pros

It gives you reports, besides the support your getting from representatives

Cons

Nothing, no complaint at all. So far so good, everything working smoothly, they have been doing some improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John R.

ReachEdge is great as a starting CRM package

2016-11-02

I'm just starting with CRM and have quickly found that I've outgrown it. The interface is a functional graphic interface and easy to use.

Pros

I like the way it records and logs phone calls and web contacts.

Cons

Lack of flexibility to fit the way my business works.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10

Recommendations to others considering ReachEdge

Great for capturing leads. Not great for fitting how your business works. For example, a lead can only fit into the categories predefined in the program. Because many of my leads are solid or long term leads. I would like to have a pre-customer category in addition to long term lead category where currently many leads get dumped. Additional leads stages defined by the user would make this much more useful.

Source: Capterra
Helpful?   Yes   No
Read more
Elissa M.

Payroll and Marketing Manager

2016-11-01

I have used REACH Local for 2+ years and the only reason we are paying for REACHEdge is for the website. We don't use any of the other products. We would like to the option to just pay for REACH website.

Pros

we like that it tracts the REACH chat leads

Cons

It would be better if it hooked up with our patient system so that we could track emails and contacts that way

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

3/10

Recommendations to others considering ReachEdge

no

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Elissa, We appreciate your feedback. Thank you for taking the time to let us know. If there's anything we can help with, please contact us at clientcare@reachlocal.com.

Read more
Loren R.

ReachEdge Review

2021-08-06

Pros

The software allows us to keep track of our customers and prospects.

Cons

If you need help with an issue, you must be prepared to explain clearly to the customer service rep so that he/she can be more readily helpful with both sides being on the same page. This is most likely relevant with competitors' packages as well.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jossie E.

ReachEdge Product- Company Standpoint

2016-10-31

We really enjoy using ReachEdge to help us keep track of all of our clients, follow ups, prospective clients.

Pros

The ease of use and ability to keep track of clients.

Cons

The customer service can sometimes be confused on what problems you are experiencing so that can be frustrating to what they see and what you are seeing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Jossie,
We¿re happy ReachEdge has been able to help you track clients and see what¿s working for your business. We¿ve passed your comments along to our internal teams. Thank you!

Read more
Juan K.

Outstanding Customer Service

2016-12-05

We have been working with Reach Edge for about 5 years for two different companies, one local and one international. Lead generation has been very effective and when we need anything our specialist is always there to help us and to suggest new ideas on our behalf.

Pros

very easy to use, platform designed for almost every person.

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

simple to use and helpful to make decisions.

Source: Capterra
Helpful?   Yes   No
Read more
Marilyn C.

Exceptional Service

2016-11-01

It is very easy to navigate the tabs when you need to change and update the information in the ads.

Pros

We get more customers thru mobile ads.

Cons

Sometimes it is hard to post some downloads.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering ReachEdge

None

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Marilyn,
Thanks for the great review!

Read more
Tricia A.

Reach Edge customer service can't be beat!

2016-10-31

I've been with Reach Edge for a few years now, and their website service back office is way easier to use than my previous provider, very user friendly.

Pros

Easy to use, easy to track, great customers service.

Cons

It costs a lot more than my previous provider.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Tricia,
Thanks for your recommendation!

Read more
Dale B.

Reach Edge review

2016-10-31

Again, it is easy to use and a good solution for newly forming or stagnated companies.

Pros

Relatively inexpensive to get a nice looking website built and up and running, easy to use.

Cons

Not built in word press, very limited number of layout and no real flexibility in layout structure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Dale,
Thanks for taking the time to let us know about your experience. We¿ll pass your feedback along to our internal teams so we can continue making improvements.

Read more
Terry S.

Reach Edge

2016-10-31

We use the software to track our leads and it is a good quality and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Terry,
Thanks for taking the time to leave a review! We're glad to hear ReachEdge has helped you track leads and train your employees.

Read more
Deb S.

Perfect for tracking Calls

2018-05-04

Pros

I get notifications shortly after a phone call or email from our website is received that tells me if it is organic or paid.

Cons

No complaints, Reach Local and their various systems have been great to us! Always helpful when I have questions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cristian V.

Reach Edge succeeds in what it does

2016-11-02

From my experience Reach Edge is conpletely connected in all that it does. If you have a website you can change things, leads come in and you can view them with ease. I personally enjoy reach edge a lot however I do find it difficult with the terminology. When I first started, I was unsure about what an "Organic Lead" was. If there was a guide on the terminology under help, that would be fantastic.

Pros

I find this software useful to present data in meetings and analysis

Cons

The software doesn't link to other specific programs. It is its own separate program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ReachEdge

It is very well done however I do find it difficult to print out reports and graphs

Source: Capterra
Helpful?   Yes   No

Response from ReachLocal


Cristian,
We¿re so happy you¿re enjoying ReachEdge. We will definitely take your suggestions into consideration as we continue making improvements ¿ thank you!

Read more