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ReachMail
Web-based email message creation and campaign marketing tool
ReachMail Reviews - Page 2
69 reviews
Recommended
Lyn L.
Design, 11-50 employees
Used monthly for 1-2 years
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I have been very happy using this software, it has helped our business to grow. They have been very helpful with anything that I have needed help with. Nothing is too much trouble. The software is easy to use, and I love the end result as it looks very professional. The additional information, and the videos included are very useful. The campaign reports have also been very helpful. I really appreciate everything about this software and the staff.
This software is easy and quick to use, and if there is anything you are not sure about, there are tutorials provided and also help from the support team who are very helpful and friendly. This program is vital for our small business, and has helped us to grow our business from scratch. I found the prompts at the top helpful, would love to see more.
I have yet to try all the features in this software, mainly as there is not enough hours in the day to do this, maybe a few more videos, to save me time to learn more features. I would love to find time to use more features that are available.
Josh D.
E-Learning, 11-50 employees
Used weekly for 2+ years
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There are a ton of features that my coworkers refuse to use. They are set in their ways and getting them to do anything different is like pulling teeth. They don't upkeep their lists; they get mad when disengaged and unsuscribed users are purged and often ask us to revert the changes even though I explain to them that it hurts us; they don't care about analytics and what works; they don't care about numbers besides how many email addresses are being sent to; and where they get their lists from is a mystery to everyone besides them. I think ReachMail is great and when used to it's full potential can be much more powerful than my company realizes. I haven't used many of the advanced features because my company doesn't take advantage of them. But I read just about every email about features that I get from ReachMail and it seems like ReachMail is doing some pretty great stuff.
List management and unsubscriber handling make it powerful and convenient. Customer service is great and helps out whenever help is needed (especially when I was trying to wrap my head around SPF, DKIM, and DMARC).
HTML editing is cumbersome and doesn't always "take"; I have to paste my changes to notepad in case the changes don't stick. Preheader text is removed whenever an email is duplicated. It would be nice if lists could be grouped in multiple ways (maybe they can I just don't know how); we have a ton of lists and going through them every time for a monthly email can be time consuming and prone to error.
Thank you so much for the review. Please contact support about the issue with the HTML editor. They should be able to help get to the bottom of what's happening.
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