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Referral Rock Features

Features Summary

Functionality

4.4

/5

95

Total features

51

3 categories

Referral Rock features

API
Activity Dashboard
Activity Tracking
Affiliate Management
Alerts/Notifications
Campaign Analytics
Campaign Management
Campaign Segmentation

Common features of Referral software

API
Activity Dashboard
Activity Tracking
Affiliate Management
Alerts/Notifications
Campaign Analytics
Campaign Management
Commission Management

Price starts from

175

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

95

Price starts from

175

Per month

Total Features

51

Unique features

  • For Employee Referrals

  • Incentive Management

  • Electronic Payments

  • User Management

Functionality

4.5

/5

607

Price starts from

139

Per month

Total Features

35

Features in Common

31

Unique features

  • Multi Level Marketing (MLM)

  • Banner Management

  • Campaign Planning

  • Geotargeting

Functionality

4.8

/5

193

Price starts from

75

Per month

Total Features

120

Features in Common

35

Unique features

  • Event Triggered Actions

  • Feedback Management

  • Keyword Tracking

  • Landing Pages/Web Forms

Common Referral Rock comparisons

Referral Rock logo
Referral Factory logo
Referral RockvsReferral Factory
Referral Rock logo
Genius Referrals logo
Referral RockvsGenius Referrals
Referral Rock logo
ReferralCandy logo
Referral RockvsReferralCandy

Reviewers who mentioned features said:

SD
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Shaun D.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Exactly what EVERY software company should strive to be like!

Reviewed 7 years ago
Pros

The list is extensive! Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money...

Cons

The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Vendor response

Thanks Shaun. Glad you had a great experience in the buying process!

JE
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Joanna E.

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Your Success is Their Success

Reviewed 7 years ago
Pros

In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels. So, we began the hunt to find a referral program software company who could rally behind us just as our customers do. After speaking with more than 4 other companies, we signed on with Referral Rock. Why? For a few reasons: Price is competitive for what you...

Cons

The only con would be their reporting its limited.

Vendor response

Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals!

CB
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Chelsey B.

Computer Software, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer Service has been beyond my wildest dreams.

Reviewed 4 years ago

Really awesome experience so far in the set up of our referral program. We are just about to launch, so I can't say anything about our results - but this is exactly what we've been looking to set up for a while and I'm super excited to get this ball rolling.

Pros

Hands down the thing I like most about Referral Rock is the customer service. [SENSITIVE CONTENT HIDDEN] has been a godsend. He's been so easy to communicate with, is available for video/screen share calls and happily answers any little question I've had. It's been such a big help to have that, because there's so much you can do with Referral Rock, but without someone who knows it inside and out it would be easy to miss a lot - and set it up with only a fraction of its potential.

Cons

I felt like there were a number of things that weren't ready to go right off the bat - like an anchor link to take users from the referral page to the top (to see the form again). A random field that appeared in the member registration form. All of these were minor and there was a workaround in place, would have been *ideal* if these were in place but nothing was a dealbreaker, just a minor inconvenience. And again, [SENSITIVE CONTENT HIDDEN] was a huge help with communicating this with me, and with the dev team to set up an official solution.

JB
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John B.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great platform and support for growing your business and engaging customers.

Reviewed 7 years ago

Automated program for rewarding product exposure and customer networking with minimal effort internally.

Pros

Automated notifications with the ability to theme your offerings. Tremendous customer support and technical ability. Integration with Woo Commerce is very helpful.

Cons

Just need more clients on it, lol Advanced training or consulting session based on your specific industry, audience, and key employee skill set would be a welcome addition. This could assist each business individually in taking their specific program to the next level.

Vendor response

Thanks John! Happy we got your tracking working better capturing order number!

JT
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Juan T.

Real Estate, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Robust Referral Program

Reviewed 6 months ago

Extremely positive; the Referral Rock working with our company has been amazing through the launching process and beyond.

Pros

Straightforwardness of the platform, easy interface for company and members/referrals, reporting, onboarding and ongoing support.

Cons

Not cons, but things that would be great if available in the future: more editing options for button order (and inclusion) on share widget/member dashboard, gathering more and more detailed information during member sign ups (full set of address fields), and more editing options on the referral landing page.

KS
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Krunal S.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best Referral Tool

Reviewed 10 months ago
Pros

Very helpful customer support, easy to use very handy.

Cons

Reporting part is quite difficult to pull up.

EH
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Edward H.

Marketing and Advertising, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Happy with Referral Rock

Reviewed 8 months ago

It has been good. We are happy with the purchase, the platform and most importantly the support.

Pros

It tracks referrals properly and [sensitive content hidden] has been a wonderful help in getting us set up and educated on the product! Awesome Support!

Cons

Limited external integration capabilities, even with Zapier there are limits to the type of data you can pass to an external CRMs such as opt-outs.

LL
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Leo L.

Consumer Electronics, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It does what it says on the tin

Reviewed 10 months ago
Pros

Pricing.Customer support and onboarding.

Cons

Reward management is cumbersome, had to get support team involved to rename rewards.

LG
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Linda G.

Banking, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Customer Service

Reviewed 5 years ago

We purchased two plans with Referral Rock. With both implementations, the Referral Rock team has been great to work with. They are very patient and responsive when we have questions. I would give them 6 stars out of 5 if I could. Representative is fantastic!

Pros

The software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.

Cons

We bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.

EJ
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Emily J.

Used weekly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Experience has been great - customer support is excellent and the platform is so unique.

Reviewed 6 years ago
Pros

We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try.

Cons

It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

JB
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Jay B.

Nonprofit Organization Management, 201-500 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the easiest software programs I've ever used to manage online referral campaigns.

Reviewed 7 years ago
Pros

Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

Cons

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Vendor response

Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

AM
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Allen M.

Renewables & Environment, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great price for what it is

Reviewed 7 years ago

We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients. As a small business Referral Rock was affordable and came with the basic set of features we needed.

Pros

Value.

Cons

Lack of cheap and easy integration with SalesForce.

Vendor response

Allen, Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!

EH
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Emily H.

Computer Software, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great set up process

Reviewed 4 years ago
Pros

Our account manager [SENSITIVE CONTENT HIDDEN] was incredible in getting us fully set up and live within less then a week! Referral Rock has every feature you can need in a referral program.

Cons

It takes a little bit of handholding to get set up.

ES
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Eric S.

Restaurants, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Onboarding was great, just launched

Reviewed 3 months ago

Onboarding with [sensitive content hidden] was great. He was patient and ensured that we stayed on track and launched succesfully. The comparably lower price allowed us to give this a try -- a lower barrier to entry.

Pros

The team was helpful in quickly understanding our use case and helping us get everything implemented.

Cons

We understand that RR doesn't integrate with Instagram, for reasons beyond RR's control, but would be great to have a workaround for this.

SH
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Stephen H.

Banking, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Referral Rock is a Great Tool for Getting Your Member Referral Program Going Quickly

Reviewed 6 years ago

Customer Service has been very good. Our representative is very attentive and available to meet and help out however she can. She's done an amazing job of making me feel confident with the software and the program overall.

Pros

The Referral Rock software is quite easy to use. While there is a fair amount of steps to work through before you can officially launch your referral campaign, RR has done a good job of creating a user friendly interface that almost anyone can navigate. Also, the analytics found in the dashboard are a very nice touch that gives the user a quick snapshot at the health of the referral program.

Cons

I haven't encountered any real issues with the software. It's been great.

HR
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Haley R.

Real Estate, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Referral Rock Review by Haley Roxin

Reviewed 4 years ago

[SENSITIVE CONTENT HIDDEN] has been absolutely phenomenal. He embodies true customer support and has been a rockstar in every sense of the word - he's extremely responsive, helpful, and positive. He's really solution-oriented and is always going above and beyond to provide a solid experience.

Pros

It's really simple and user-friendly, both from an administrative standpoint but also for users too.

Cons

It's a bit finicky when it comes to editing and customizing the dashboard. It's not super intuitive and I also wish there were more options.

Vendor response

Thank you so much Haley! We're glad to have you and are making updates to the dashboard editing!

KT
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Katie T.

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Customer service rep is great, the tool is too, just takes time to learn

Reviewed 5 years ago
Pros

the email templates are easily editable and most updates can take under 5 minutes!

Cons

the UI is a bit confusing in an unnecessary fashion

PK
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Prudhvi K.

Automotive, 1,001-5,000 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Intuitive tool and great customer experience

Reviewed 3 months ago
Pros

Ease of Use Customer Onboarding and Support Minimal to zero developer resource required

Cons

Would've been better if the Member portal is even more customizable

EM
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Emilie M.

Luxury Goods & Jewelry, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RR is great for syncing with a HubSpot CRM

Reviewed a year ago

RR support has been great. Our support person has answered all questions in a quick and timely manner and has really been able to help us make changes and understand how to use

Pros

As an admin, RR is great for managing and tracking referrals and affiliate data. I enjoy being able to keep up with all details in real-time and seeing referrals come in for our affiliates. As an affiliate, I enjoy the features RR offers when allowing me to see my referral data and all info I need to be a successful affiliate right on my dashboard as soon as I log in to the portal.

Cons

As an admin, RR is very difficult to navigate. I struggled to understand where to find settings changes, how to set up the program and save edits I made to our program, among other things. The different options RR offers are great, but I found it extremely difficult to navigate and understand as a potential first-time affiliate admin user.

AS
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Alex S.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Loved using Referral Rock, Great Integration with HubSpot

Reviewed a year ago

We've loved our experience with Referral Rock! The implementation team is very helpful and our specialist, [sensitive content hidden], is super responsive and willing to help. She didn't overwhelm us with emails or resources, but we always knew we could go to her with any questions. Overall, a really great experience and we definitely recommend!

Pros

We needed an easy-to-use affiliate management and payout software that integrated seamlessly with our CRM, HubSpot. We've loved our experience so far and it's been easy for our affiliates to use!

Cons

Because we are new to the system, it's sometimes hard to find the settings we're looking for within the system. Also, I wish it were possible for our affiliates to update all of their personal info in their account settings (such as email and Paypal address). Other than that, we are loving it!

AP
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April P.

Outsourcing/Offshoring, 5,001-10,000 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Referral Rock is the perfect plug-in-play for Affiliates

Reviewed 5 months ago

Our onboarding specialist, [sensitive content hidden], was a great guide as we quickly moved through the milestones to launch. He and the support team are very quick to respond to any question or concerns that comes up. I would highly recommend Referral Rock for any reward program you are launching.

Pros

We had a very tight timeline as our previous vendor-partner was not able to meet our needs based on our agreed upon deadline and we were able to go live with our site with CRM integrations within 2 weeks! The customization capabilities was another key factor in our decision to move forward with Referral Rock.

Cons

We have a handful of Affiliate Partners who are grandfathered in with separate terms than our current program and unfortunately there is a separate license at $75/mo for each program with different rewards so it's not economical for us to be able to use the program for all partners.

JH
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Jose H.

Real Estate, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Referral Jungle: An Onboarding Odyssey

Reviewed 5 months ago

Our overall experience with Referral Rock has been positive, largely due to[sensitive content hidden] exemplary onboarding process. The comprehensive, attentive, and responsive support provided throughout our integration phase played a pivotal role in smoothing our transition and maximizing the software's utility. Despite facing a steep learning curve due to the software's interface and grappling with the premium pricing, the onboarding experience significantly mitigated these challenges, setting a solid foundation for our ongoing use of the system.

Pros

The acquisition of Referral Rock's software significantly enhanced our referral system, primarily due to the exceptional onboarding service spearheaded by professionals like [sensitive content hidden]. Furthermore, the transparent pricing model and the software's robust, reliable architecture have ensured consistent value.

Cons

Despite the many advantages, the software's interface for setting up landing pages and emails is notably outdated and cumbersome, reminiscent of late 1990s technology. Additionally, the pricing strategy places it at the more expensive end of the market spectrum, posing a significant consideration for potential buyers.

DZ
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Danielle Z.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great, easy to use referral software!

Reviewed 2 years ago

It has been a great few months using the system. As a marketer, it has cut down my time for affiliate management immensely and allowed me to focus on other aspects of growing our affiliate program.The customer support team has also been incredible in assisting with any questions, along with going above and beyond to build snippets of custom code where needed in order to achieve our objectives!

Pros

The product is really easy to use! As a marketer, it was great that I could be hands-on with the set up of all our programs. The code needed for our website was also relatively simple for our developer to implement- making the process of setting up referral rock smooth.I also really like that the system updates all the members of their rewards statuses, giving them some motivation to drive more referrals!

Cons

The system is easy to use but at some points, can be slow to load.

SV
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Samina V.

Real Estate, 11-50 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Frictionless for the Customer!

Reviewed a year ago

Overall great experience. Great customer service and our account manager [sensitive content hidden] was super helpful and knows her product very well!

Pros

The best thing is how easy it is for a customer to sign up with a single click and use their dashboard link to check their stats. Our goal was to make it frictionless for the Referring member and Referral Rock certainly does that.

Cons

We had to host the landing page within Referral Rock instead of our domain for tracking purposes. This was not ideal but it was the only way to make it work with our system.

SM
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Sarah M.

Mechanical or Industrial Engineering, 51-200 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding customer service

Reviewed 4 years ago

Our overall experience has been amazing, from the moment that we indicated we were interested in the platform we have pleasantly surprised by the platform and the customer service. I have worked with many platforms with customer service centres outside of Australia and this is the best experience we have ever experienced.

Pros

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Cons

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Vendor response

Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.