Referral Rock Reviews - Page 2

The list is extensive! Their integrations, their obsession to be on the leading edge of their niche, the overall customizability, and flexibility, WITHOUT being locked into a long-term contract. I think what's overall best about my experience is that they give you a 15-day trial to literally try almost every feature. Not only that, they came alongside (While still being a trial customer = no money...

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The ONLY thing I would like to see is an app for people to download and keep logged in on. But I'm sure that will come with time.

Thanks Shaun. Glad you had a great experience in the buying process!

In 2016, we did a deep analysis of our Word-of-Mouth marketing and found it to be one of our most profitable lead gen channels. So, we began the hunt to find a referral program software company who could rally behind us just as our customers do. After speaking with more than 4 other companies, we signed on with Referral Rock. Why? For a few reasons: Price is competitive for what you...

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The only con would be their reporting its limited.

Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals!

I interviewed a lot of referral softwares before going with this one and am relatively happy with my choice. It has good features for the price point. The sales team was helpful and awesome. In general, it probably will work for our purposes. That being said, it falls short of the professionalism and "finished" product I was hoping for.

I feel like this software is a bit antequated in the design and is overall in development stage. There are several places where functionality just isn't quite seamless - I can ALMOST do what I need to do, but not quite. Features such as limited custom fields, awkward formatting, lacking conversion script instructions, etc made the set up process frustrating. I switched to this software so I wouldn't have to take so many shortcuts with our referral program and I feel like I'm having to hack my way into getting it to do what I need it to do. I've submitted over 20 feature requests since starting to use the software just a week ago. We'll see if they make adjustments as we go on.

The acquisition of Referral Rock's software significantly enhanced our referral system, primarily due to the exceptional onboarding service spearheaded by professionals like [sensitive content hidden]. Furthermore, the transparent pricing model and the software's robust, reliable architecture have ensured consistent value.

Despite the many advantages, the software's interface for setting up landing pages and emails is notably outdated and cumbersome, reminiscent of late 1990s technology. Additionally, the pricing strategy places it at the more expensive end of the market spectrum, posing a significant consideration for potential buyers.

The product is really easy to use! As a marketer, it was great that I could be hands-on with the set up of all our programs. The code needed for our website was also relatively simple for our developer to implement- making the process of setting up referral rock smooth.I also really like that the system updates all the members of their rewards statuses, giving them some motivation to drive more referrals!

The system is easy to use but at some points, can be slow to load.

Hands down the thing I like most about Referral Rock is the customer service. [SENSITIVE CONTENT HIDDEN] has been a godsend. He's been so easy to communicate with, is available for video/screen share calls and happily answers any little question I've had. It's been such a big help to have that, because there's so much you can do with Referral Rock, but without someone who knows it inside and out it would be easy to miss a lot - and set it up with only a fraction of its potential.

I felt like there were a number of things that weren't ready to go right off the bat - like an anchor link to take users from the referral page to the top (to see the form again). A random field that appeared in the member registration form. All of these were minor and there was a workaround in place, would have been *ideal* if these were in place but nothing was a dealbreaker, just a minor inconvenience. And again, [SENSITIVE CONTENT HIDDEN] was a huge help with communicating this with me, and with the dev team to set up an official solution.

The best thing is how easy it is for a customer to sign up with a single click and use their dashboard link to check their stats. Our goal was to make it frictionless for the Referring member and Referral Rock certainly does that.

We had to host the landing page within Referral Rock instead of our domain for tracking purposes. This was not ideal but it was the only way to make it work with our system.

Automated notifications with the ability to theme your offerings. Tremendous customer support and technical ability. Integration with Woo Commerce is very helpful.

Just need more clients on it, lol Advanced training or consulting session based on your specific industry, audience, and key employee skill set would be a welcome addition. This could assist each business individually in taking their specific program to the next level.

Thanks John! Happy we got your tracking working better capturing order number!

The Referral Rock platform is a simple off the shelf solution for a referral program. It easily integrated into Salesforce and we were able to reskin the entire platform in our branding.

Unfortunately, there was no available support in the Australian time zone which made it a challenge but hardly a con.

Thank you for the kind words! Glad we can raise the bar on customer service outside of Australia.

No app to install. Easy to set up and use once it was up and running.

Would like an easier way for our members to get to their portal with their phone. Some solution so they can pop to their portal and send a referral text on the fly. Also, would love to see campaigns that allow members to compete with others with First name and last name initial. Kind of a barometer of how others are doing with referrals against other members for a specific period of time. Kind of like how sales teams compete internally to build strong marketing campaigns.

Referral Rock is easy to use and easy to setup. The individuals guide you through the process and support you along the way.

Because Referral Rock is not able to integrate with our software, it is a manual process to locate referrals.

Very helpful customer support, easy to use very handy.

Reporting part is quite difficult to pull up.

The overall functions and product have helped us streamline our referral process. Not only is it easy for the organisation to track and manage the referrals, but it also offers the referrers visibility and transparency. The options to issue rewards seamlessly also helped reduce a lot of time for our internal teams.

I think there is some room for improvement to the user experience of the website. It can be slightly tricky to find your way around the website.

It is incredibly easy to use and set up. I love how everything integrates seamlessly. It is a one stop shot to get referrals, send emails, campaign, and send rewards. That in itself makes it worth it!

The landing page and emails are a bit finnicky to create on their templates but [sensitive content hidden] with customer support was so responsive and would help with anything and everything. We do wish that direct add feature had more automated emails.

We are just launching our referral campaign, but so far it has been great working with Referral Rock. With their guidance, the software is easy to use - it has been able to do everything I've wanted. The Referral Rock customer support team is fantastic and extremely responsive. Every time I've had a question or ran into an issue, they've been transparent and have helped figure out a solution right away. We have some pretty unique integration requirements, and their team worked with us very closely to get everything setup correctly. The tool was actually quite easy to set up - I like the flexibility of options it provides, especially for rewards. They also have a lot of new member engagement and email automation features that I'm excited to try.

It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

I really enjoyed how quick the onboarding was and the customer support I got from [sensitive content hidden].

I think it needs to have better referral form fields and allow for more customization for businesses like ours that are just doing B2B marketing.

The flexibility and customization options are near endless and that makes the platform incredibly valuable for a product like ours. We are able to uniquely merge our customer experience with their underlying technology seamlessly. In addition, our success manager has been rock solid (pun intended). He's really helped us extract the maximum value from the platform, unique to our business and customer experience.

While we are in the early phases of our launch, the only drawback for some may be in the flexibility of the platform itself. Because of its flexibility, many of the functions can/should be custom built for your unique organization. While this is a huge plus for us, it may not be the best option for some.

The reporting, analytics, tracking, and customization are what make this software great.

The things I didn't like have already been changed and improved upon.

Very reliable, easy-to-use product. Referral Rock has made it easy for us to streamline our online member referral program and significantly simplify the process. The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless. Their support team was extremely helpful in walking us through custom campaign setup and answering any questions we had throughout the process. Would definitely recommend this product to any size business or non-profit organization looking to expand their reach through referral programs! After using the product for nearly 2 years, we've never received any negative feedback from our members or experienced any down-time with Referral Rock's hosting platform.

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

-the integration allows for automation through the referral journey-friendly staff-vast experienced in the referral world-incredibly cost efficient -tracking-member dashboards -customizable experience

-formatting on registration/member pages when editing. Long-ish load times and changes to text were often difficult to incorporate. Needs more capable, user friendly formatting for ease of transferring text edits

The idea, maybe. Except there are competitors out there that are way better.

Supposed to make your life easier, but it’s conplicated and frustrating. Plus it doesn’t even look professional.

We are more than happy to help you but we can't find you in our customer database. We have no customers in that match the information you gave of "Hospital & Health Care, 1001-5000 employees" . Also our software solution doesn't even fit the "Hospital & Health Care" industry. I don't understand why you don't mention your name, company and choose to hide your contact information. We have live chat support, email, phone, and dedicated service people for each account, so we find it hard to believe that we could not rectify the situation. Anyone who was that unhappy has received refunds. Please reach out to us so we can assist!

Your team is phenomenally supportive, ranging between my very dumb and basic questions to the slightly more technical inquiries. Always patient, never seem frustrated, and consistently beyond helpful.

The jump from basic plan to middle is huge, it should have a step between the two.

Ease of use, Referral system on steroids, Setup in min, Most important it's affordable, Great tech support, Great setup support.

It's not really a con but better artwork would be nice. But you have the option to upload your own work.

Thanks for the feedback Brett. We have some new layouts coming out in the next few months with better graphics and styles.