Referral Rock Features

Referral Rock

Referral software for refer a friend and partner programs

4.51/5 (55 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Affiliate Management
Alerts/Notifications
Analytics/ROI Tracking
Application Management
Banner Management
Bonus Management
Campaign Analytics
Campaign Management
Commission Management
Contact Management
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Templates
Customization
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Email Templates
Email/Online
Engagement Tracking
For Customer Referrals
For Employee Referrals
Fraud Detection
Gamification
Incentive Management
Issue Management
Lead Capture
Lead Engagement
Lead Generation
Lead Management
Loyalty Program
Monitoring
Multi Level Marketing (MLM)
Multi-Campaign
Multi-Channel Marketing
Multi-Language
Offline Access
Performance Metrics
Promotions Management
Real Time Analytics
Real Time Reporting
Referral Templates
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Single Sign On
Social Media Integration
Social Promotion
Third Party Integrations
User Management
Visitor Registration
Visual Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Affiliate Management
Alerts/Notifications
Analytics/ROI Tracking
Application Management
Banner Management
Bonus Management
Campaign Analytics
Campaign Management
Commission Management
Contact Management
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Templates
Customization
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Email Templates
Email/Online
Engagement Tracking
For Customer Referrals
For Employee Referrals
Fraud Detection
Gamification
Incentive Management
Issue Management
Lead Capture
Lead Engagement
Lead Generation
Lead Management
Loyalty Program
Monitoring
Multi Level Marketing (MLM)
Multi-Campaign
Multi-Channel Marketing
Multi-Language
Offline Access
Performance Metrics
Promotions Management
Real Time Analytics
Real Time Reporting
Referral Templates
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Single Sign On
Social Media Integration
Social Promotion
Third Party Integrations
User Management
Visitor Registration
Visual Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Affiliate Management
Alerts/Notifications
Analytics/ROI Tracking
Application Management
Banner Management
Bonus Management
Campaign Analytics
Campaign Management
Commission Management
Contact Management
Conversion Tracking
Customer Segmentation
Customizable Branding
Customizable Templates
Customization
Data Import/Export
Discount Management
Electronic Payments
Email Marketing
Email Templates
Email/Online
Engagement Tracking
For Customer Referrals
For Employee Referrals
Fraud Detection
Gamification
Incentive Management
Issue Management
Lead Capture
Lead Engagement
Lead Generation
Lead Management
Loyalty Program
Monitoring
Multi Level Marketing (MLM)
Multi-Campaign
Multi-Channel Marketing
Multi-Language
Offline Access
Performance Metrics
Promotions Management
Real Time Analytics
Real Time Reporting
Referral Templates
Referral Tracking
Reporting & Statistics
Reporting/Analytics
Rewards Management
Single Sign On
Social Media Integration
Social Promotion
Third Party Integrations
User Management
Visitor Registration
Visual Analytics
Website Integration
Widgets
Workflow Management
Visit WebsiteCompare App

Referral Rock Feature Reviews

25 reviewers had the following to say about Referral Rock's features:

Brittany M.

Affiliate Marketing Program

2019-02-13

I'd have to say the best part of the experience is how helpful Mica, our on-boarding/brilliant rep, is. He is helpful at all hours, via phone or email, and its made all the difference.

Pros

The reporting, analytics, tracking, and customization are what make this software great.

Cons

The things I didn't like have already been changed and improved upon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joanna E.

Your Success is Their Success

2017-05-25

Pros

For a few reasons: Price is competitive for what you receive UI is clean and easy to navigate They offer key feature sets which include: easy to embed widgets, single- or double-sided referral program options, one-click call-to-action for quick sign up, automated templated email messages, unique tracking for sharing, API integration, conversion tracking, reporting, etc.

Cons

The only con would be their reporting its limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Joanna, thank you for the kind review. Glad we can help you get all of this up and running! Excited to see you guys continue to kill it with referrals!

Read more
Steve S.

This referral software is very intuitive to setup and on-boarding and very affordable

2018-03-05

Increased our customer base and exposed our brand to a much bigger audience at a very good ROI compared to the likes of Adwords.

Pros

You do need some experience with setting up campaigns, but if you miss anything the onboarding team takes you through a pre-launch call and screen sharing - which picked up the things that I had missed.

Cons

But this adds a layer of tracking and viral-ness given people that are referred to, can also make referrals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Thanks for the comment on benefits! Many of our customers have found referral programs can be a great channel for user acquisition vs Adwords

Read more
Stephen H.

Referral Rock is a Great Tool for Getting Your Member Referral Program Going Quickly

2018-11-16

Customer Service has been very good. Our representative is very attentive and available to meet and help out however she can. She's done an amazing job of making me feel confident with the software and the program overall.

Pros

While there is a fair amount of steps to work through before you can officially launch your referral campaign, RR has done a good job of creating a user friendly interface that almost anyone can navigate.

Cons

I haven't encountered any real issues with the software. It's been great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Amanda B.

Pretty Good Referral Option

2015-11-13

Besides a bug with displaying two campaigns on one dashboard (which they are working on), so far it has proven to be a valuable tool for us.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Katie T.

Customer service rep is great, the tool is too, just takes time to learn

2019-08-19

Pros

the email templates are easily editable and most updates can take under 5 minutes!

Cons

the UI is a bit confusing in an unnecessary fashion

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kris L.

Extremely accommodating customer service

2015-11-10

Josh has been amazing helping me on board my first campaign The performance on this effort has yet to be seen since I just launched, but it seems promising

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Linda G.

Great Customer Service

2019-03-21

We purchased two plans with Referral Rock. With both implementations, the Referral Rock team has been great to work with. They are very patient and responsive when we have questions. I would give them 6 stars out of 5 if I could. Representative is fantastic!

Pros

The software is easy to use and we like the ability to generate reports within the Admin dashboard. It is very reliable for our users.

Cons

We bought a more "entry level" plan so we don't have a lot of options to customize multiple fields. There is an upgrade coming in a few months so that may give us more flexibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily J.

Experience has been great - customer support is excellent and the platform is so unique.

2018-07-10

Pros

They also have a lot of new member engagement and email automation features that I'm excited to try.

Cons

It took a bit of familiarization before I was able to use the dashboard myself, but with the help of the customer success team, was up and running in no time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Avi C.

Works great for our needs, friendly and outstanding customer service

2018-04-02

Customers referring friends and family So brand awareness and bookings

Pros

Able to give various rewards according to different types of referrals Easy to track and see stats

Cons

Takes time to get used to all the different features Set up will require assistance from customer service

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Allen M.

Great price for what it is

2017-03-17

We looked at referral platforms that had many more features and better integrations with our database (SalesForce) but they were in the $ range and intended for much larger enterprise clients.

Pros

Value.

Cons

Lack of cheap and easy integration with SalesForce.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Allen,

Thank you for the honest review. We're working on many new features that I think you'll be excited about. You on first on the list for SalesForce integration!

Read more
Jay B.

One of the easiest software programs I've ever used to manage online referral campaigns.

2017-07-05

Pros

The user interface is well-designed and makes launching, monitoring, and editing referral campaigns effortless.

Cons

I wish there were more options to customize the layout and look of the rewards landing pages and automated emails. Other than that -- the software and support have been great!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Thank's Jay. We are working on the cons you listed. More customizable options for pages and emails!

Read more
Robert Y.

Great Software, Wonderful Support

2019-03-29

Referral Rock provided a lightweight, yet highly customizable solution.

Pros

Once the initial setup is complete, Referral Rock is highly automated and makes it easy for referrers to sign up and promote your brand.

Cons

The setup is somewhat involved, but the Customer Success Team is invaluable. Rep was highly responsive, thorough, and offered great insights. There's a bit of a learning curve in regards to the nomenclature used in RR, but otherwise it's a solid program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John B.

Great platform and support for growing your business and engaging customers.

2017-08-08

Automated program for rewarding product exposure and customer networking with minimal effort internally.

Pros

Automated notifications with the ability to theme your offerings.

Cons

Just need more clients on it, lol Advanced training or consulting session based on your specific industry, audience, and key employee skill set would be a welcome addition. This could assist each business individually in taking their specific program to the next level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Thanks John! Happy we got your tracking working better capturing order number!

Read more
Miranda J.

Referral Rock Review

2019-05-10

Although we haven't seen the return yet (still coming up with our strategy), we've had a great experience with Jake. He has been incredibly helpful and so responsive! Excited to see if we can make this work for us and our program!

Pros

) - It's great that we have the opportunity to segment users and send emails from the platform so we don't have to export lists and do it in an external tool - If you set up the integration it makes it very easy to see how your referrals are converting and automate the approval process

Cons

There isn't much you can do with the design unless you know HTML and are able to create something

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
George N.

Great functionality and customer support

2019-06-07

Pros

- The number of functionalities and ability to capture data a different part of the funnel - The customer service is impeccable!

Cons

- Branding the pages and website while not that difficult can be further optimized - Some of the pages can be access from several routes on the software which can be confusing, it can be optimized for easier navigation

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Janell O.

Customer Services is far beyond exceptional

2018-10-30

-

Pros

We look forward to working with our campaign!

Cons

The set up is extensive and a learning curve but fine once it's all up and running and learning curve is achieved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Haley R.

Referral Rock Review by Haley Roxin

2020-02-13

[SENSITIVE CONTENT HIDDEN] has been absolutely phenomenal.

Pros

It's really simple and user-friendly, both from an administrative standpoint but also for users too.

Cons

It's a bit finicky when it comes to editing and customizing the dashboard. It's not super intuitive and I also wish there were more options.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock


Thank you so much Haley! We're glad to have you and are making updates to the dashboard editing!

Read more
Ed S.

The application is very straight forward and the integration options with other services are great.

2018-01-30

Pros

This alone can make or break a program launch. Feature rich. Good security.

Cons

Member first names cannot be only two characters. Would like to see base package support more programs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Steve S.

Great online referral marketing tool

2018-02-04

Pros

Plus, we were able to easily customize our program so that it matched our brand, which means we can provide a consistent look and feel for our customers.

Cons

There was a slight delay in getting a question answered, but I would expect that to some extent with a new and growing business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
David M.

Great, affordable product!

2017-04-12

Our business relies greatly on word of mouth referrals. We were looking for ways to leverage that and reward our partners and clients, but the manual process was too much for our small team to handle. We started looking into better ways to manage our referral programs and came across Referral Rock! We have taken all the tedious manual work out of the equation now that we are using Referral Rock. Overall, I give them a good rating for an affordable product with great customer service. Thanks Referral Rock!

Pros

Ease of use, automatic rewards distribution, and integration capabilities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Thanks David. Glad we could help

Read more
David R.

Decent product, poor onboarding

2020-07-23

Frustrating. The product is so close, but it is hard to pay for onboarding that can't help you do most of what you were told the platform can do.

Pros

It (somewhat) integrates with HubSpot and we use this as our CRM>

Cons

That nothing works as it should, or as I was told it would before we purchased it. I have waited over a month on an answer from the "support" team regarding an issue that salesperson told me the software could definitely do, but does not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock


I apologize for the negative experience during the on-boarding of your referral program.

In speaking with our team, it seems that the issue was on based on a limitation with HubSpot's API, not our integration.

As far as I understand our team has worked with you to resolve the issue quickly and we were already working with you before this review by bringing in additional integration specialists on a scheduled call.

Thank you for your review and we hope we can continue to work with you as a happy customer.

Read more
Emily H.

Great set up process

2020-05-01

Pros

Our account manager [SENSITIVE CONTENT HIDDEN] was incredible in getting us fully set up and live within less then a week!

Cons

It takes a little bit of handholding to get set up.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex B.

Easy to setup referral system

2015-11-10

Referrals are a big part of my business, so having a good system to track them is key.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Referral Rock Software


Glad we could help!

Read more
Dahlian L.

Simple but Efficient - just what we needed!

2014-12-10

It offered a simple interface, with tracking abilities as well as an option to manually add leads to a referrer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more