Rejoiner's features and creatives have given us a better means to communicate with users than any other prior email solution. They efficiently deliver drafts that always look great and in turn move projects quickly into production. The result is professional emails, which convert.
We originally were looking at bronto and a few other competitors. They promised the same thing as rejoiner for 2-3x the price. More overe, we always felt second rate. It seemed what we paid them was never enough for them to pay attention to us. When we started working with Rejoiner full time, it was like everything changed. We had service that was as good if not better than our own internal team. They even sent us reports and revised campaigns without us asking, saying they were not performing well enough to their standards. Its nearly impossible to find someone who cares about your business as much as the internal team, let alone a SaaS company. Their expertise have been critical to our growth and the simplicity yet poweful software has brought us a lot of good growth we would have never gotten.
We've been using Rejoiner to capture customers for our consumer subscription service that would have otherwise fallen through the cracks. We evaluated several of the leading cart abandonment remarketing providers before landing on Rejoiner. Their simple and flexible integration options made it easy to get started, and the A/B testing capabilities allow us to improve performance over time.
One of the key differences between Rejoiner and the other providers we evaluated is the team. They get that the application's value comes from it's ability to help you grow you business. The growth comes from the fusion of people and technology. Other's talk a big game in that area, but Rejoiner actually delivers on it.
Time used: 1-2 years
About a year ago we were looking for a company to help us with cart abandonment. We knew that this was going to be a key in helping us with recovering lost revenue. So we tried a few companies that offered free trials and found some success, then we found Rejoiner. Mike took the time to go over with us Rejoiners strategic difference in detail. He also provided accurate numbers as what we should expect for different campaigns. These numbers allowed us to make a calculated decision to see if working with them made sense to our profit and loss. They did not offer a free trial as the other companies did, however we concluded they really understood the planning of recuperating lost revenue much more in depth than they other companies we had worked with. One of the first things they helped us with is understanding when is the best time to reach the customer in every phase of the purchase (pre, post and win backs). To do this they meticulously went through 2 years worth of previous data and helped us determine critical information about our customer. They also took the time to give us proven methods on our site to help convert first time buyers, which is well beyond the scope of what we pay them for. Fast forward 8 months later and I can tell you that we are so glad we choose them. They have demonstrated on many occasions that they are willing to do what it takes to help us succeed. Often we have felt that they treat us like its their own company, something that is all but lost with any type of consultant these days. They monitor our campaigns and have made suggestions that resulted in a great increase to our ROI. Eddie is an expert in Ecommerce and having his expertise has been an invaluable asset to our success. I can say with certainty that we would not be where we are today without the help from Rejoiner. We highly recommend them for there expertise in eCommerce and understanding the entire customer life cycle.
-Experts in Ecomerce -Experts in recovering lost revenue -Experts in customer analysis to make decisions based on customer history -Phoneomal Customer Service with a proactive approach (When they spot a potential issue they bring it to your attention before we even knew about it) -Price is very low compared to ROI. Its also fixed pricing so as time goes on and we allow them to make the proper adjustments, the ROI has increased. -Onsite design team to cover every step of the process
-Our initial email mock ups had a few errors that took longer that I would like to get fixed. -Paypal plugin had a few minor issues with tracking that also took a week or so to get fixed.
Time used: 6-12 months
We use Rejoiner as an abandoned cart solution and have found it to be an extremely valuable part of our email program. We are able to interact with our customers in a way we did not have before and have found customers are very willing to share why they have abandoned their cart. This invaluable information has allowed us to target them and convert them into happy customers.
Mike and his team are GREAT to work with and have helped us not only with the technical side of using the tool, but also offer great suggestions on how to make the program more profitable.
Time used: 1-2 years