Reputation.com Features

Reputation.com

Reputation management solution for multi-location businesses

4.28/5 (137 reviews)

Reputation.com Feature Summary

  • Analytics
  • Customer Engagement
  • Customer Review Platform
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Social Media Monitoring

Competitor Feature Comparison

API
Activity Dashboard
Analytics
Assignment Management
Business Analysis
Collaboration Tools
Communication Management
Content Management
Conversion Rate Optimization
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Engagement Analytics
Feedback Management
Keyword Tracking
Monitoring
Multi-Location
Performance Management
Performance Reports
ROI Analytics
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Real Time Updates
Reporting & Statistics
Scheduled Reporting
Sentiment Analysis
Social Media Integration
Social Performance Management
Summary Reports
Survey Management
Surveys & Feedback
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Web Analytics
Learn moreCompare App
API
Activity Dashboard
Analytics
Assignment Management
Business Analysis
Collaboration Tools
Communication Management
Content Management
Conversion Rate Optimization
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Engagement Analytics
Feedback Management
Keyword Tracking
Monitoring
Multi-Location
Performance Management
Performance Reports
ROI Analytics
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Real Time Updates
Reporting & Statistics
Scheduled Reporting
Sentiment Analysis
Social Media Integration
Social Performance Management
Summary Reports
Survey Management
Surveys & Feedback
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Web Analytics
Visit WebsiteCompare App
API
Activity Dashboard
Analytics
Assignment Management
Business Analysis
Collaboration Tools
Communication Management
Content Management
Conversion Rate Optimization
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Reporting
Engagement Analytics
Feedback Management
Keyword Tracking
Monitoring
Multi-Location
Performance Management
Performance Reports
ROI Analytics
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Real Time Updates
Reporting & Statistics
Scheduled Reporting
Sentiment Analysis
Social Media Integration
Social Performance Management
Summary Reports
Survey Management
Surveys & Feedback
Tagging
Third Party Integration
Trend Analysis
Visual Analytics
Web Analytics
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Mobile apps

iOS App


109 reviews

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


126 reviews

Reputation.com Feature Reviews

25 reviewers had the following to say about Reputation.com's features:

Jaren Boone

Reputation.com has helped us increase our online reputation

2019-03-29

Pros

It's easy to use and very customizable.

Cons

It currently doesn't integrate with our practice management system but they are working on an integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nicole Regna

Great Reputation Management Software

2019-04-12

We really like the dashboard as well.

Pros

We were able to go from three software providers to one for a fraction of the cost.

Cons

The social media analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing.

We're here if you ever need anything.

-Erin, Community Manager

Read more
Ryan Edwards

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

2019-03-29

I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros

Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6.

Cons

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin Laroya-Sax

Reputation.com is a helpful tool

2019-09-30

We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location.

Pros

There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.

Cons

The social media integration is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Alejandra Cuevas

FCS

2019-09-23

help manage what reviews are organic and what ones come through the Surveys and text link.

Pros

Easy to use reports. Automatic Responses per location.

Cons

No drop off data when a customer uses a survey. no reporting on Surveys when individual surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa Cook

Easy to Use with First Class Support

2019-09-24

Reputation.com allows us to manage most of our customer and employee facing review sites in one place. The dashboard is very intuitive and reporting is customizable.

Pros

Macros are easy to use and reporting is customizable and super helpful.

Cons

The newer functionality is buggy, but we are beta testing some products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany Szafran

Rep.com Review

2019-04-10

Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback.

Pros

The sentiment analysis capabilities are a favorite of mine.

Cons

Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle Lee

Good company

2019-10-07

Makes social media management basically seamless.

Pros

I love our rep and active support team.

Cons

accuracy in numbers is frustrating. the delay from the websites to the platform sometimes makes it very hard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 501-1000 employees)

The service has helped us maintain our reputation score and manage reviews

2019-09-23

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

Pros

The response suggestions can make it easier to start a response, though we often edit heavily.

Cons

It would be most helpful if my dashboard contained all major social site reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
McKenzie Harrington

Best One-Stop-Shop

2019-03-29

Reputation.com has been a good experience for our company.

Pros

I love being able to pull reports, customize reports, respond to reviews from all my sources, and bulk post on social media. It is a HUGE time saver and has made our marketing department so much more effective.

Cons

The time it takes to get acquainted with the program.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 10001+ employees)

At your fingertips...

2019-04-01

Pros

The management of listings is streamlined and helpful.

Cons

The user interface is lacking industry standards or what most would be accustomed to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


We'd like to get more feedback on your experience about the interface issues you were experiencing. Can you please reach out to me at egraff@reputation.com? Your experience is important to us.

-Erin, Community Manager

Read more
Kevin Thompson

Reputation Management within the Multifamily Industry

2019-10-01

Pros

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher.

Cons

Could use some more customizable inputs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelley Juell

Easy to use and customizable

2019-03-29

Very positive. Helpful team!

Pros

Ease of use, reporting, customizable!

Cons

Can't make all of the formatting changes on my own, have to reach out to support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Rayhons

Mainstream platform to manage reviews online

2019-07-18

Pros

Reviews are combined into one dashboard for easy management, able to respond to reviews quickly.

Cons

Not a ton of user specific customization can be made, unless you want to pay a hefty price for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamara Head

review

2019-10-07

Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great!

Pros

An all in one solutions for both reviews and reputation management.

Cons

The social product is lacking some features compared to it's competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 1001-5000 employees)

Review from Marketing

2019-04-11

We have found this tool extremely useful in keeping our teams accountable for their reviews and monitoring the content they're using to reply.

Pros

The reporting makes monitoring our successes and opportunity to improve very easy.

Cons

I have yet to find any cons that effect our use of this tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kory Gebhart

Great Product!

2019-04-10

Pros

Love the analytic reports you are able to view!

Cons

Sometimes the apartments.com login/credentials do not feed properly.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lola Yates

Camp Review

2019-03-29

We love using this to track our social media, and to look at the larger picture for our business needs!

Pros

The interface is easy to use and it makes it very easy!

Cons

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ann-Marie Jancovich

Excellent all-in-one platform

2019-09-30

Pros

The reputation score is helpful in ranking our businesses across the country and measuring performance. The dashboard is very user-friendly with options for reporting, chart-building and filtering.

Cons

The system is so robust that unless you receive proactive coaching, you may not realize all features that are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 11-50 employees)

Great for your reputation

2019-04-10

We use Reputation.com daily. It is an effective tool.

Pros

The reviews are very widely seen and you get an accurate depiction of your brand and where you are succeeding and where you can use some work.

Cons

I wish there was more posting capability for Instagram and other social media sites aside from Google, Twitter, and Facebook.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Debra Smith

When dealing with Social media you to know now.

2019-04-29

Pros

To be fair we did not get the full benefit of this but as it would get to us third party and days later, I had already seen, reviewed and answered our Social media posts via Google review.

Cons

I would be nice to have it was catered more to us personally, but in today's social media platform you seem to go through so many windows to get to one place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


Hi Debra,

Thank you for your feedback. If you'd like to discuss our social media platform and the services we provide, we'd love to chat with you. We have made several updates. Please reach out at egraff@reputation.com if you'd like to chat.

-Erin, Community Manager

Read more
Nathan Grabow

Usability

2019-03-29

Some of our social media accounts were difficult to connect to each social platform.

Pros

How simple it is to upload content and schedule it across all major platforms.

Cons

I've had a good experience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 51-200 employees)

Comprehensive online management

2018-08-15

Customer service is next none,

Pros

This company has great products that cater to the online reputation management and digital marketing. There online reputation management product is comprehensive and very user friendly.

Cons

The product is great but with so many companies that offer similar services the cost of the product made the difference within my company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 501-1000 employees)

Easy, Responsive and Effective

2019-04-02

Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.

Pros

It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Cons

No negatives to report, we've found it easy to implement and grow with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything.

-Erin, Community Manager

Read more
Allyson Cataldo

Great tool for streamlining your social & reputation processes

2019-09-27

Pros

We transitioned from an industry-specific vendor that had not made improvements or changes to the platform for a long time. Reputation.com is constantly providing updates and new features so you know they're focused on staying current with new trends in reputation management.

Cons

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more