Reputation Features

Reputation

Reputation management solution for multi-location businesses

4.27/5 (140 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audience Targeting
Automated Publishing
Benchmarking
Brand Tracking
CRM
Campaign Analytics
Campaign Management
Campaign Scheduling
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Configurable Alerts
Content Management
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Alerts
Engagement Tracking
Feedback Management
Filtering
Influencer Tracking
Keyword Tracking
Knowledge Management
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Negative Feedback Management
Offline Response Collection
Performance Metrics
Post Scheduling
Predictive Analytics
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputation Management
Response Management
Review Generation
Review Monitoring
Search/Filter
Sentiment Analysis
Single Sign On
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audience Targeting
Automated Publishing
Benchmarking
Brand Tracking
CRM
Campaign Analytics
Campaign Management
Campaign Scheduling
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Configurable Alerts
Content Management
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Alerts
Engagement Tracking
Feedback Management
Filtering
Influencer Tracking
Keyword Tracking
Knowledge Management
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Negative Feedback Management
Offline Response Collection
Performance Metrics
Post Scheduling
Predictive Analytics
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputation Management
Response Management
Review Generation
Review Monitoring
Search/Filter
Sentiment Analysis
Single Sign On
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Audience Targeting
Automated Publishing
Benchmarking
Brand Tracking
CRM
Campaign Analytics
Campaign Management
Campaign Scheduling
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Competitive Analysis
Configurable Alerts
Content Management
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Email Alerts
Engagement Tracking
Feedback Management
Filtering
Influencer Tracking
Keyword Tracking
Knowledge Management
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Channel Management
Multi-Location
Negative Feedback Management
Offline Response Collection
Performance Metrics
Post Scheduling
Predictive Analytics
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputation Management
Response Management
Review Generation
Review Monitoring
Search/Filter
Sentiment Analysis
Single Sign On
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third Party Integrations
Trend Analysis
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


148 reviews

Requires iOS 11.4 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


172 reviews

Reputation Feature Reviews

25 reviewers had the following to say about Reputation's features:

Nicole R.

Great Reputation Management Software

2019-04-12

We really like the dashboard as well.

Pros

We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

Cons

The social media analytics.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing.

We're here if you ever need anything.

-Erin, Community Manager

Read more
Jaren B.

Reputation.com has helped us increase our online reputation

2019-03-29

Pros

It's easy to use and very customizable.

Cons

It currently doesn't integrate with our practice management system but they are working on an integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kory G.

Great Product!

2019-04-10

Pros

Love the analytic reports you are able to view!

Cons

Sometimes the apartments.com login/credentials do not feed properly.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ryan E.

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

2019-03-29

I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros

Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6.

Cons

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Danielle L.

Good company

2019-10-07

Makes social media management basically seamless.

Pros

I love our rep and active support team.

Cons

accuracy in numbers is frustrating. the delay from the websites to the platform sometimes makes it very hard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Real Estate company, 51-200 employees)

Good snapshot for brand affinity

2019-03-29

Pros

Ease of use and automation of notifcations

Cons

Hard to dig deeper, would like more analytics to show trends

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Erin L.

Reputation.com is a helpful tool

2019-09-30

We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location.

Pros

There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.

Cons

The social media integration is lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospital & Health Care company, 501-1000 employees)

The service has helped us maintain our reputation score and manage reviews

2019-09-23

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

Pros

We enjoy the timely alert for new reviews.

Cons

It would be most helpful if my dashboard contained all major social site reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Zack A.

Great for Multilocation Businesses

2019-03-29

The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's.

Pros

This software is great for publishing and community management in regard to multilocation businesses.

Cons

MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Brittany S.

Rep.com Review

2019-04-10

Reputation.com has provided our company with the means to manage our customers reviews from tracking, responding to reporting. We've also enhanced our review collection and provided our operational team with actionable feedback.

Pros

I appreciate the appealing interface and the various report viewing options (line graph, bar graph, word cloud etc.) which can fit anyone's preference.

Cons

Additionally, I can't always download all of the data in a similar format to what I see within the dashboard interfaces.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Melissa C.

Easy to Use with First Class Support

2019-09-24

Reputation.com allows us to manage most of our customer and employee facing review sites in one place. The dashboard is very intuitive and reporting is customizable.

Pros

Macros are easy to use and reporting is customizable and super helpful.

Cons

The newer functionality is buggy, but we are beta testing some products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin T.

Reputation Management within the Multifamily Industry

2019-10-01

Pros

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher.

Cons

Could use some more customizable inputs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
McKenzie H.

Best One-Stop-Shop

2019-03-29

Reputation.com has been a good experience for our company. We were not able to keep up with all the demands of posting, responding to reviews, etc. when we would need to log into multiple sources. We love how organized and effective reputation.com has allowed us to become.

Pros

I love being able to pull reports, customize reports, respond to reviews from all my sources, and bulk post on social media. It is a HUGE time saver and has made our marketing department so much more effective.

Cons

The time it takes to get acquainted with the program.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelley J.

Easy to use and customizable

2019-03-29

Very positive. Helpful team!

Pros

Ease of use, reporting, customizable!

Cons

Can't make all of the formatting changes on my own, have to reach out to support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ann-Marie J.

Excellent all-in-one platform

2019-09-30

Pros

The reputation score is helpful in ranking our businesses across the country and measuring performance. The dashboard is very user-friendly with options for reporting, chart-building and filtering.

Cons

The system is so robust that unless you receive proactive coaching, you may not realize all features that are available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tamara H.

review

2019-10-07

Aside from the invoicing and billing dept. being a mess and mixing up our invoicing on multiple occasions, we are happy with the product and our customer rep is great!

Pros

An all in one solutions for both reviews and reputation management.

Cons

The social product is lacking some features compared to it's competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew R.

Mainstream platform to manage reviews online

2019-07-18

Pros

Reviews are combined into one dashboard for easy management, able to respond to reviews quickly.

Cons

Not a ton of user specific customization can be made, unless you want to pay a hefty price for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 10001+ employees)

At your fingertips...

2019-04-01

Pros

The management of listings is streamlined and helpful.

Cons

The user interface is lacking industry standards or what most would be accustomed to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


We'd like to get more feedback on your experience about the interface issues you were experiencing. Can you please reach out to me at egraff@reputation.com? Your experience is important to us.

-Erin, Community Manager

Read more
April T.

Not what we expected

2019-10-03

I want to stay a customer but we are frustrated with the ongoing issues. I vetted you thoroughly for nearly a year and it seemed you were our best solution. Immediately after signing the contract the problems started. I'm not confident Rep.com understands our business and is doing everything they can to help us. It takes too long to resolve issues even though it seems people are working on it.

Pros

The response templates and the reporting

Cons

The challenges it has created with our listings becoming unverified, home address showing, constant and consistent problems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Lola Y.

Camp Review

2019-03-29

We love using this to track our social media, and to look at the larger picture for our business needs!

Pros

The interface is easy to use and it makes it very easy!

Cons

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alejandra C.

FCS

2019-09-23

help manage what reviews are organic and what ones come through the Surveys and text link.

Pros

Easy to use reports. Automatic Responses per location.

Cons

No drop off data when a customer uses a survey. no reporting on Surveys when individual surveys.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer R.

Satisfied

2019-10-06

Great in the beginning, with my first lead contact

Pros

Reporting across locations saves me time and effort

Cons

Adding potential reviewers via spreadsheet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Randy C.

Keeps me on top of client reputation

2019-04-10

Reputation helped us organize our data through the reports and gave us what we needed to make an action plan to improve.

Pros

Timely notifications help us stay on top of customer sentiment.

Cons

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 501-1000 employees)

Easy, Responsive and Effective

2019-04-02

Every time we reach out for support, the team at reputation.com is super responsive and they are clearly always working to improve the tool and keep up with the ever changing online world.

Pros

It also let's us schedule and review all our social posts, evaluate performance and keep on top of what works best.

Cons

No negatives to report, we've found it easy to implement and grow with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reputation.com


Fantastic! We're so happy to hear you're loving the platform and the service your reps are providing. Please let us know if you ever need anything.

-Erin, Community Manager

Read more
Jay B.

Reputation.com Review

2019-09-30

Pros

Ability to make updates to thousands of business listings

Cons

Small bugs/errors with reporting and Google API

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more