Reputation Pricing

1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

The social media analytics. Our previous provider had better features.

Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing. We're here if you ever need anything. -Erin, Community Manager

Ease of responding to and tracking reviews from multiple social sites.

When one or multiple social accounts stop linking to the software and we're not notified.

The interface is easy to use and it makes it very easy!

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

The ability to have everything in one place from reviews, surveys and social media. I am able to easily manage everything from the platform to make decisions.

Some of the individual solutions could be better. Social listening does not currently include Facebook or Instagram data.

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

This software makes it so easy to group and respond to reviews. The response generator saves me a TON of time.

There isn't a whole lot to dislike about this platform. It does the job. Could possibly be more affordable if anything.

Everything is available at your finger tips. Product quality at a very competitive cost.

This does not reflect the software itself, but I was disappointed in our lack of knowledge of this product and its true potential and capabilities. Our communication with reputation.com team was limited.

Getting notifications about reviews and being able to respond there as well.

There are some limitations when you have multiple users.

Thank you for your feedback and your generous review. -Erin, Community Manager

It automated alot of processes & I was always sure of what was being said about us in the internet.

It was not compatible with Yelp, so we were not able to interface with that platform.

This company has great products that cater to the online reputation management and digital marketing. There online reputation management product is comprehensive and very user friendly. With the ability to solicitor and generate online reviews it is a great online tool to improve your online review profiles and create a more visible online presence amount your competitors. Their customer service is great as well.

The product is great but with so many companies that offer similar services the cost of the product made the difference within my company.

Reviews are combined into one dashboard for easy management, able to respond to reviews quickly.

Not a ton of user specific customization can be made, unless you want to pay a hefty price for it.

Used the company for years but it has recently changed. It was basic and easy to use but now, with the changes, our package has doubled in price.

Annoying salesman trying to sell me an upgraded package.