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Reputation

Reputation management solution for multi-location businesses

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Reputation Pricing

Pricing overview

Value for money rating

4.3

/5

156

Price starts from

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Pricing details

Contact Reputation.com for pricing details.

What users say

Everything is available at your finger tips. Product quality at a very competitive cost.

BS

Branka S.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

KT

Kevin T.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very reliable

Reviewed 2 years ago

I would recommend for any business who needs to respond to reviews.

Pros

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Reviewed 3 years ago

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros

1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

Cons

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reputation Management within the Multifamily Industry

Reviewed 3 years ago
Pros

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

Cons

Could use some more customizable inputs. For example, the ability to "merge" two clients' information into a single report (many of our Regional Managers need a rollup report, just for their regions, not the entire portfolio).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Keeps me on top of client reputation

Reviewed 3 years ago

Our clients were not responding to reviews before using Reputation. Now they are and are seeing SEO benefits. Reputation helped us organize our data through the reports and gave us what we needed to make an action plan to improve.

Pros

Reputation.com keeps me up to date on all my client reviews and gives me great reporting options. Timely notifications help us stay on top of customer sentiment. This is a great platform to keep track of franchise locations or separate clients with different organizational structures.

Cons

There are a few features that are cost prohibitive on a per-location basis for us. However, the upside is that these features are a la carte and not required to get good coverage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Reputation Management Software

Reviewed 3 years ago

We are very satisfied with the platform. As I said previously, we are able accomplish more on one platform and significantly improved our online reputation. We really like the dashboard as well.

Pros

We were able to go from three software providers to one for a fraction of the cost. We also increased our google rating from 1.5 starts to 4.4 stars!

Cons

The social media analytics. Our previous provider had better features.

Vendor response

Fantastic! We're thrilled you're so happy with the platform and that star rating improvement is amazing. We're here if you ever need anything. -Erin, Community Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great When It Works

Reviewed 3 years ago

For the most part it's been good considering the price point. However, there have been several occasions where some of our social accounts stopped linking correctly to the software and we weren't notified that something was amiss. Unfortunately, we missed responding to a couple of reviews that needed to be addressed because we didn't receive the notifications. As a result we missed opportunities to resolve customer complaints and potentially lost customers.

Pros

Ease of responding to and tracking reviews from multiple social sites.

Cons

When one or multiple social accounts stop linking to the software and we're not notified.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Camp Review

Reviewed 3 years ago

We love using this to track our social media, and to look at the larger picture for our business needs!

Pros

The interface is easy to use and it makes it very easy!

Cons

The price and some of the features. Also, Reputation.com is not an accredited member of Better Business Bureau which does have some impact when we first chose to go with this service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great value!

Reviewed 3 years ago

Reputation.com is making it easy to get everyone in the company involved with helping improve our online reputation. We have been able to boost our rating significantly across all of our locations.

Pros

The ability to have everything in one place from reviews, surveys and social media. I am able to easily manage everything from the platform to make decisions.

Cons

Some of the individual solutions could be better. Social listening does not currently include Facebook or Instagram data.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Reputation Review

Reviewed 3 years ago
Pros

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

Cons

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for large company with multiple locations!

Reviewed 3 years ago
Pros

This software makes it so easy to group and respond to reviews. The response generator saves me a TON of time.

Cons

There isn't a whole lot to dislike about this platform. It does the job. Could possibly be more affordable if anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online Reputation

Reviewed 3 years ago

Although, we are just now realizing it's full potential, I am looking forward to using the cell phone feature for more accurate and faster customer reviews and it's fast response to online reviews. Reputation.com team is knowledgeable and happy to assist with any questions/concerns.

Pros

Everything is available at your finger tips. Product quality at a very competitive cost.

Cons

This does not reflect the software itself, but I was disappointed in our lack of knowledge of this product and its true potential and capabilities. Our communication with reputation.com team was limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great tool to monitor reviews

Reviewed 3 years ago

They are very helpful. Cost is going up which is discouraging, but it's a good product.

Pros

Getting notifications about reviews and being able to respond there as well.

Cons

There are some limitations when you have multiple users.

Vendor response

Thank you for your feedback and your generous review. -Erin, Community Manager

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Happy With Services

Reviewed 3 years ago

I do not have to spend time manually searching the internet for new reviews, they are all consolidated into one place. They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them!

Pros

It automated alot of processes & I was always sure of what was being said about us in the internet.

Cons

It was not compatible with Yelp, so we were not able to interface with that platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Comprehensive online management

Reviewed 4 years ago

Customer service is next none,

Pros

This company has great products that cater to the online reputation management and digital marketing. There online reputation management product is comprehensive and very user friendly. With the ability to solicitor and generate online reviews it is a great online tool to improve your online review profiles and create a more visible online presence amount your competitors. Their customer service is great as well.

Cons

The product is great but with so many companies that offer similar services the cost of the product made the difference within my company.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Mainstream platform to manage reviews online

Reviewed 3 years ago
Pros

Reviews are combined into one dashboard for easy management, able to respond to reviews quickly.

Cons

Not a ton of user specific customization can be made, unless you want to pay a hefty price for it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Less service more cost

Reviewed 3 years ago
Pros

Used the company for years but it has recently changed. It was basic and easy to use but now, with the changes, our package has doubled in price.

Cons

Annoying salesman trying to sell me an upgraded package.