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Reputology vs BirdEye Comparison
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Overview
Reputology is the review management platform that helps multi-location businesses monitor reviews and improve the customer experience.
BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Pros
Cons
Cons
Key features
- Total features16
- API
- Activity Dashboard
- Alerts / Escalation
- Assignment Management
- Benchmarking
- CRM Integration
- Campaign Analysis
- Campaign Management
- Campaign Scheduling
- Chat
- Click Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Conversion Rate Optimization
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Synchronization
- Drag & Drop Interface
- Email Alerts
- Email Notifications
- Email Templates
- Engagement Analytics
- Feedback Collection
- Feedback Management
- Issue Management
- Keyword Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Management
- Multi-Location
- Performance Reports
- Progress Tracking
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Receiving
- Reminders
- Reporting & Statistics
- SEO Management
- SMS Integration
- Social Media Integration
- Status Tracking
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Visual Analytics
- Website Integration
- Workflow Management
- Total features53
- API
- Activity Dashboard
- Alerts / Escalation
- Assignment Management
- Benchmarking
- CRM Integration
- Campaign Analysis
- Campaign Management
- Campaign Scheduling
- Chat
- Click Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Conversion Rate Optimization
- Customer Activity Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Data Synchronization
- Drag & Drop Interface
- Email Alerts
- Email Notifications
- Email Templates
- Engagement Analytics
- Feedback Collection
- Feedback Management
- Issue Management
- Keyword Tracking
- Mobile Alerts
- Monitoring
- Multi-Channel Management
- Multi-Location
- Performance Reports
- Progress Tracking
- Ratings & Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Updates
- Receiving
- Reminders
- Reporting & Statistics
- SEO Management
- SMS Integration
- Social Media Integration
- Status Tracking
- Support Ticket Tracking
- Survey Management
- Surveys & Feedback
- Tagging
- Third Party Integration
- Visual Analytics
- Website Integration
- Workflow Management
Integrations
- Total integrations2
- BigCommerce
- Drupal
- Google AdWords
- Google Analytics
- HubSpot CRM
- HubSpot Marketing Hub
- Magento Commerce
- Mailchimp
- Marketo Engage
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Wordpress
- Zapier
- Total integrations83
- BigCommerce
- Drupal
- Google AdWords
- Google Analytics
- HubSpot CRM
- HubSpot Marketing Hub
- Magento Commerce
- Mailchimp
- Marketo Engage
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Wordpress
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
Explore similar apps
User reviews that mention these apps
Alex Velazquez
Hospitality, 5001-10000 employees
Used weekly for 3+ years
Review source
Share this review:
Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.
Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.
It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.
Reputology vs. BirdEye
See how Reputology and BirdEye stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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