Reputology Features List

Reputology Reviews

Reputology

Review management for Google, Facebook and more

4.86/5 (43 reviews)
117

Reputology Feature Summary

  • Review monitoring
  • Multiple accounts management
  • Analytics
  • Keyword filtering
  • Response management
  • Ratings & reviews
  • Keyword filtering
  • Tags & keywords
  • Review monitoring
  • Automated feedback collection
  • Feedback management
  • Customized email alerts
  • Single dashboard
  • Competitive benchmarking
  • Workflow tool
  • Performance analytics
  • Survey management
  • Online surveys & feedback

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Reputology Feature Reviews

25 reviewers had the following to say about Reputology's features:

Alicia Jones

Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!

2017-08-06

Pros

The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful.

Cons

It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron Selles

Our Reputology Experience

2016-08-22

This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback.

Pros

Price Ease of use Custom reports Analytics

Cons

Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Reputology

Give it a try and put your finger on the pulse of your brand!

Source: Capterra
Helpful?   Yes   No
Read more
Angelo Bacigaluppi

Excellent software if you manage multiple locations with multiple review sources.

2017-05-21

Pros

Reply to Google & Facebook reviews directly from platform Filters for customizing views, automated reports, and exportable data Automated summary reports (unlimited & fully customizable) Automated email notifications (unlimited & fully customizable) Unlimited user accounts User-level permissions Tracking and measuring KPI HootSuite integration Advanced data segmentation analysis by: o Location o Customizable group o Review site o Star rating

Cons

I would like to see more customization capabilities when it comes to exporting reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Bill Lennan

Winner of the review data aggregators

2016-09-12

Reputology has a plugin for Hootsuite - this was a major win because our team doesn't have to learn a new UI nor do they need to remember another login.

Pros

A) the team B) fast/easy setup C) Hootsuite integration ( major win ) D) data thoroughness - they cover a lot of review platforms

Cons

At the moment, the review vendors haven't opened their APIs for responses by businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marie Metz

Great.way to manage reviews

2017-10-26

Pros

Reputology makes managing reviews of multiple social media campaigns easy

Cons

I would prefer to billed monthly rather than annually. Price breaks for multiple companies would help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
Read more
Jason Raper

Recommended for Online Score Aggregation

2016-07-20

The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score.

Pros

Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications

Cons

It would be better if the software could report back reviews closer to real time. And, there's not a cost-effective option to get the aggregated ratings for multiple locations; at least not for the rating sites we'd like to include.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thanks for the feedback, Jason. Sorry that Reputology doesn't fit your current budget constraints for other locations, but it remains one of the more cost effective solutions for multi-location businesses that need review monitoring. Also, we have some new developments that might be a good fit for your specific business case. Your account mgr will be in touch soon with details!

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Joanne Fernandez

In a short time this software was helped us improve our clients online reputation

2017-07-19

Pros

The analytic reports are definitely a plus!

Cons

We would benefit more from this platform if it could also be in Spanish, but the keywords help with this problem

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Christine Lorusso

Great for Multi-Location Businesses / Restaurants

2017-01-16

Reputology is perfect for multi-location businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thank you, Christine!

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Anya Bingler

Reputology Review

2016-10-03

The Reputology platform aggregates efficient data in real-time, allows for quick responses through each of the supported review sites and has a user-friendly interface.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin Friede

A great tool for online review management

2018-03-22

Much more competitive price than other software solutions and saved our team a great deal of time.

Pros

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

Cons

They could add some more choices to the email alerts to give users more flexibility with auto-generated emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mehdi R.

A mostly positive experience that enabled me to monitor the review of my company's various locations

2018-02-06

Pros

The analysis tools were very useful.

Cons

The lack of Yelp data is an obstacle for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Great platform for acquiring reviews and viewing what your customers are saying

2018-06-13

Pros

Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page

Cons

It would be nice to have reviews from Yelp but you can get real time updates from them directly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Simon Girard

AUTOMATES HOURS OF WORK

2017-08-14

Simplifcation and higher efficiency.

Pros

It's a real time saver when it comes to understanding your reputation.

Cons

Sometimes Facebook disconnects but I believe it has to do with the API itself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ali Parmelee

Great review monitoring, surveys and dashboard

2017-02-05

I love that it pulls all of our reviews into one easy to manage dashboard. I also like that it gives us a solid analytic resource for our gains and setbacks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Marie Westerhof

Excellent product that's truly a time- and money-saver

2016-09-30

We now get email alerts every time a review is left, and our clients are able to deal with negative reviews.

Pros

Easy to use and implement, great support, and has all the features that we were looking for.

Cons

None.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dawn Temples Knopff

Reputology is a GREAT tool!

2016-08-01

Reputology saves me time by accumulating all my reviews into one report that can easily be shared with our management team.

Pros

It saves me time and is an efficient tool when drilling down into issues.

Cons

No complaints really - the software has been a great asset to me

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kellie Perry

Great Service to Monitor online facility reputation

2018-05-18

It allows us to review many on line comments and shows us where the sites are most visited, we are able to manage our online reputation easier using this product

Pros

I really like the product monitors the facility on various sites and generates reports to show me what I need to look at, I do not have to search all of the different sites one by one

Cons

The service allows us to look at our reviews all at once and provides great feedback to report back to company executives

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Lane

Reputology with Ashley Homestore

2016-07-22

Pros

It is a easy way to monitor all of our online reviews.

Cons

Not all of the website that report come through constantly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thanks for the positive feedback, Kevin. I'll email you directly to figure out which websites are not coming through constantly.

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Anonymous
( company, 501-1000 employees)

Fantastic Customer Experience - Easy Deployment and Integration

2018-02-23

Pros

This is a easy way to keep tabs on online reputation.

Cons

This would be great to have access to both online, via integration and via e-mail digest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thank you for the product recommendation. I've teed this up with our product team to implement.

Read more
Erin Medlar

Manage Your Customer Service

2016-08-11

Reputology is a great resource for organizing and managing your customer service. reviews.

Pros

Reputology pulls together direct feedback and social media feedback all in one place.

Cons

You receive emails of feedback to your outlook. At our company we respond to our customers through outlook emails & phone calls. You then have to close out feedback in Reputology or you will receive emails reminders. I wish there was away to update the status to Reputology through email. Or if there was away to respond right through Reputology. I often feel like I am doing double duty.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Hey Erin - Thank you for the feedback. We are always trying to figure out ways to make the product better and definitely do not want you doing more work than necessary. I'll escalate this suggestion to our tech team. TY!

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Kathy Andrew

Reputology is a great product. It¿s simple and easy to use and saves me a lot of time.

2017-08-04

Pros

You can request a full report which will be exported to you in an excel format.

Cons

You can reply to reviews for only certain sites directly from the software (like google), and for others you can only view the review and then have to log into the site and reply to the review (like Facebook, yelp, etc.).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thanks for the review, Kathy! P.S. - you can reply to Facebook reviews from the Reputology interface! I will email you some directions.

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Jenn McDermott

Reputology is key for growing hospitality companies!

2016-10-03

Reputology allows a growing hospitality company the opportunity to monitor its locations and provide direct feedback in order to improve guest relations.

Pros

User friendly

Cons

NA

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Reputology

NA

Source: Capterra
Helpful?   Yes   No
Read more
Nora Minichino

Fantastic product and support!

2016-03-10

We were finding it more and more difficult to monitor all our hotels' reviews on a regular basis, until we found Reputology.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Wow - thanks for the awesome review, Nora! Helping multi-location businesses monitor and manage their online reviews is our specialty. We'll make sure our support team knows how much you appreciate them.

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Amanda Aaron

Excellent Review Management Software!

2016-08-08

Great for property management, when you manage multiple properties who each are listed on multiple sites.

Cons

Pricing is paid per year, would prefer a month-month fee.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thank you, Amanda! Appreciate the feedback on pricing options. I will surface that to my team.

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Beckie Orszula

The best review software out there.

2018-02-26

Pros

Being able to use reports on our 13 locations, along with staff mentions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Reputology


Thanks for the feedback, Beckie. If you have any questions or suggestions, please let us know.

Read more