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Reputation management and customer experience software unite

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ReviewInc Pricing

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Value for money rating

4.7

/5

26

Price starts from

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Reviewers who mentioned pricing said:

AR
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Verified reviewer

Furniture, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands.

Reviewed 6 years ago

ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

Pros

ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do,...

Cons

There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is.

JT
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John T.

Medical Practice, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Website reviews not where they ought to be? ReviewInc can help.

Reviewed 3 years ago

Very positive. We've had excellent results and have greatly improved our review standings across all websites. Our rep, [SENSITIVE CONTENT HIDDEN], has been very responsive & helpful. Never had to wait long for any answers. Great operation. Well worth the cost.

Pros

They have a nicely integrated system. Easy to work with. Uploading feedback requests is very simple. Very easy to tell at a glance how things are progressing using their dashboard layout. I don't even have to think about it anymore, I just send up a batch and wait for the responses. Has done wonders for our online reviews.

Cons

Getting started with the proper format & layout was a little tricky, but once that's worked out, everything else is a piece of cake. At most, it takes me about 10 minutes a day to collect & upload all the day's requests.

MB
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Mike B.

Marketing and Advertising, 11-50 employees

Used monthly for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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7 out of 10

Reviewed 4 years ago

I spoke with at least 5 Google Review pointed teams/systems before settling on ReviewInc. It's easily the best one out there. But I'm not running around raving about it yet. Also, I was hoping of making use of the Local Biz Grader, but that's not really my role on our team. I'd like for this system to be used/addressed to a different department here, rather than showing me how to use it. Also, my sales guy and I think my account manager have left (I'm not sure, no one told me). So that's concerning.

Pros

1. The eagerness of the support team to make the system better. 2. The dashboard. 3. The cost.

Cons

1. Communication from the ReviewInc Team. In the past it's been difficult for me to feel like my issues are being heard - rather my account manager would jump to what felt like a "canned response" that didn't address my issue. 2. Ease of use. I have such a hard time doing the simplest things. Like this week I needed to change the State location on a demo account and I couldn't do that myself. 3. I didn't know what Capterra was when I received this email.

DS
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Darrell S.

Retail, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent Product

Reviewed a year ago
Pros

The features for the price is outstanding

Cons

No negatives that can be controlled by the software

JP
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John P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Review Inc Services

Reviewed 9 years ago

Fast and comprehensive systems, but what I like the most about Review Inc, is that I really had a good experience with their customer service department. I got my questions answered instantly. The product is superior for the price (keep rolling out those tools). Highly recommend!

Pros

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Cons

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