ReviewInc Reviews

ReviewInc

Online reviews and reputation management software

ReviewInc

Review Summary

Pros

It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation.

Melinda A.

The reporting features are amazing, customization features are awesome.

Aaron T.

The software has great functionality and the process is fantastic.

Melinda A.

Cons

Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want.

John H.

There are so many options and reports, it can get a little confusing.

Dave M.

I have such a hard time doing the simplest things.

Mike B.

Overall rating

4.8

(18)

5

4

3

2

1

15

3

0

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18 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Best Reputation Software

Reviewed 8 months ago

Have worked with this company for years. They are better than all the other reputation management software companies out there in the market.

Pros

Ease of use, works really well and easy setup. Also, the software is constantly being updated and improved which in today's market is critical. Also, a fantastic support team, always available to help. Also, if you get [SENSITIVE CONTENT HIDDEN] as a rep your in great hands, he is the best in the business!

Cons

Not much, works really well. Of course, we would all like to pay less money, but you get what you pay for :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands.

Reviewed 3 years ago

ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

Pros

ReviewInc is one of my favorite software "hidden gems" for local businesses. I've used several other review management platforms (TrustPilot, Feefo, BirdEye, eKomi, Podium, etc...) and none of them compare to the amount of features and functionality that's crammed into ReviewInc, and all for significantly less money than competitors. I could go on forever about everything that ReviewInc lets you do,...

Cons

There aren't really any cons in my book. The only things I can possible see as a negative is that you don't have an assigned account manager at your beck and call. However, the product is so good out of the box you never really have problems if you're someone who knows how to work with html. Also, they don't seem to be updating or upgrading the product as much as the other guys, but that is probably because those guys are having to play catch up to where ReviewInc already is.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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7 out of 10

Reviewed 9 months ago

I spoke with at least 5 Google Review pointed teams/systems before settling on ReviewInc. It's easily the best one out there. But I'm not running around raving about it yet. Also, I was hoping of making use of the Local Biz Grader, but that's not really my role on our team. I'd like for this system to be used/addressed to a different department here, rather than showing me how to use it. Also, my sales guy and I think my account manager have left (I'm not sure, no one told me). So that's concerning.

Pros

1. The eagerness of the support team to make the system better. 2. The dashboard. 3. The cost.

Cons

1. Communication from the ReviewInc Team. In the past it's been difficult for me to feel like my issues are being heard - rather my account manager would jump to what felt like a "canned response" that didn't address my issue. 2. Ease of use. I have such a hard time doing the simplest things. Like this week I needed to change the State location on a demo account and I couldn't do that myself. 3. I didn't know what Capterra was when I received this email.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SPECTACULAR REPUTATION MANAGEMENT

Reviewed 2 months ago

This has changed the reputation management for 3 healthcare enterprises I have managed profoundly. Don't waste your time with other systems. I have used this since 2010 and it was exceeded all my expectations. Service has always been really effective.

Pros

This is a system that exceeds all others if you are serious about reputation management. They have the system that will truly make reviews work for you. The software is all automatic. You do not need to be a guru to work this.

Cons

I have found no weakness in this system.

Vendor response

Thanks for your positive review and being a great client for 10 years!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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rubust review service

Reviewed 9 months ago

communication is very easy, and support is first class.

Pros

with its many options its very easy to manage reviews across the entire ecosystem, easily and effectively.

Cons

the updates are sometimes challenging to over come since the system is so robust.

Overall Rating
  • Ease of use
  • Customer support

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Online reputation management savior

Reviewed 6 years ago

Online reputation management savior For nearly 2 years my clients and I have been using Review Inc and it has been one of the best investments we could have made. Our average Google score across 14 stores went from a 2.4 to over a 4 star rating. Ever week we get new 4 and 5 star reviews which lets potential customers see that the great experience that was had by customers 2 years has consistently...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wonderful Company to work with, excellent customer service, very professional in every aspect.

Reviewed 3 years ago

More Business

Pros

There is very little maintenance with this program, it's on auto pilot. The team is constantly striving to improve the functionality and usability. Also its intuitive and easy to use.

Cons

They frequently make upgrades, which is contradictory to my previous statement, but every time they do we have to take the time to learn all the new improvements

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic Product

Reviewed 9 months ago

Exceptional. I highly recommend

Pros

ReviewInc is full of great features that make the product really useful. ReviewInc covers more review sites than any other system that I have reviews. It comes with email, text and kiosk features that allow you to easily request reviews. Unlike other products the email requests always make it into our clients inbox. ReviewInc has great detailed reporting that rolls up multiple locations into one easy to read report. The company is constantly innovating and constantly comes out with new and innovative features.

Cons

The software is comprehensive and feature rich which means it can take a little bit longer to learn every single feature.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer support is unmatched

Reviewed 2 years ago

We work with them as a reseller/vendor, support and communication about new products and training is fantastic.

Pros

Granular reporting, customer support is outstanding, Review Inc is always looking for new integrations and sources.

Cons

There are so many options and reports, it can get a little confusing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Couldn’t be happier

Reviewed 2 months ago

Absolutely positive! I’ve already recommended to my industry peers.

Pros

It started with the customer service and support, which surpassed my expectations. The product itself is seamless and I have already seen growth in my company due to the positive reviews we’ve been able to capture using Review Inc.

Cons

None that I can think of. I’m very pleased.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Head and above other Reputation Management software.

Reviewed 9 months ago

I recommend this product to my clients and other agencies.

Pros

The reporting platform is one of its key strengths. They pack a lot of information in that gives you a much bigger view of your reputation. Features are easy to use and effective.

Cons

As an agency user, I wish the audit feature was free.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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great support

Reviewed 9 months ago

Great customer service. very responsive and eager to assist.

Pros

I like having resumes sent directly to me.

Cons

it's a challenge to fully utilize all the features of the tool with out decentralized hiring process, but that's more of an internal thing for us than an issue with the tool.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review collection made easy!

Reviewed 9 months ago

Excellent experience, support is top notch!

Pros

The reporting features are amazing, customization features are awesome!

Cons

Took me some time to fully grasp, but eventually I got it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Amazing

Reviewed 9 months ago

Overall a great experience.

Pros

The update has made it easier to distinguish between different accounts

Cons

Reporting charts aren’t as clean as I’d like

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best Review Software

Reviewed 9 months ago

It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation.

Pros

The software has great functionality and the process is fantastic.

Cons

Some of the areas are hard to find on the menu and sometimes the grader report does not catch all the review sites.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Results Say it All

Reviewed 2 years ago
Pros

Easy to use, excellent customer service, completely customizable, step by step tracking of customer responses and most of all boosted our reviews and ratings!

Cons

Some things were easier on the desktop version.

Overall Rating
  • Ease of use
  • Customer support

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Review Inc Services

Reviewed 6 years ago

Fast and comprehensive systems, but what I like the most about Review Inc, is that I really had a good experience with their customer service department. I got my questions answered instantly. The product is superior for the price (keep rolling out those tools). Highly recommend!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great tool to grow and manage reviews

Reviewed 4 years ago

I love review inc as a tool to manage and grow reviews. I get notified right away of all reviews and with their software, I am able to collect a lot of reviews.

Pros

No pros were added to this review

Cons

No cons were added to this review