ReviewInc Reviews - Pros & Cons, Ratings & more

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XM for Customer Experience

Zendesk Suite

Podium

ReviewTrackers

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ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

ReviewInc

Android

Web-based

iPad

iPhone

Marketing Manager

Over the years, I have had the pleasure of interacting with [sensitive content hidden], Client Engagement, and she has been outstanding.

Litigation Support Specialist 

Our client's have been thrilled with the product and the ease of use, and in just a couple of months, they have been witnessing the positive reviews come pouring in.

Owner

It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation.

Media Director 

Again, if you are serious about improving your online reputation AND YOU REALLY SHOULD CARE. Review Inc is a great tool to aid in your efforts.

President

Fast and comprehensive systems, but what I like the most about Review Inc, is that I really had a good experience with their customer service department. I got my questions answered instantly.

She is truly a diamond in the ruff, and I am grateful for all she does for EyeCare Partners. THANK YOU, [sensitive content hidden.

Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want.

Director of Operations 

Easy to use, excellent customer service, completely customizable, step by step tracking of customer responses and most of all boosted our reviews and ratings.

Customer Experience Manager

There are so many options and reports, it can get a little confusing.

VP Marketing & Sales 

There is very little maintenance with this program, it's on auto pilot. The team is constantly striving to improve the functionality and usability.

QA and Support

I have such a hard time doing the simplest things.

Some of the areas are hard to find on the menu and sometimes the grader report does not catch all the review sites.

It makes it easier to have a whole collection of reviews that give a clearer idea of ​​the opinions of customers

Improve reputation and opinions

Have worked with this company for years. They are better than all the other reputation management software companies out there in the market. 

The Best Reputation Software

We do like the feedback received to better improve our customer's experience

Overall Usage of Review Inc.

Thank you for sharing your feedback; we truly value it as an opportunity to improve your experience with our software. 

While we’re glad you appreciate the review request feature, we’re sorry to hear that the process hasn’t been as smooth as expected. This feedback is unusual, as many clients find great success with the system. 

We’re pleased to provide unlimited customer support, along with training and guidance on customizing your software settings to make it even simpler for your clients to leave reviews.

Please reach out anytime—we’re here to help you maximize the benefits of the platform!

Reviews help to control the good and bad updated comments that allow us to better analyze the reputation that customers have about us.

Review tracking

It is an excellent tool to offer my clients and really provides the benefit of growing their online reviews and building a positive reputation.   

Best Review Software

While the platform provides a wealth of data and insights on reviews, the standout feature is the exceptional support. Our Client Engagement Manager, [sensitive content hidden], is consistently very responsive, professional, and always a pleasure to work with. Her friendly and helpful nature makes using the service effortless!

A Wealth of Insights with Exceptional Support!

Thank you so much for your wonderful feedback! 

We're thrilled that our data and insights have been so valuable to your team and that our personal support has made a positive difference in your experience. Ensuring a user-friendly, insightful platform with exceptional support is our top priority, so it’s fantastic to hear that our Client Engagement Manager has been such a helpful part of your journey with us. 

We're here to support your success every step of the way!

It has been Lovely. I would certainly recommed it to more peaple

Outstanding Support

Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our team member. We pride ourselves on providing excellent US based client support, and it's great to know that she was able to guide you through the platform effectively. 

Our software is available for Zapier integrations, so you can integrate with 7,000+ apps and other software programs. Our Social Media features include integrations with Google, Facebook, Instagram, X, and more. 

Your recommendation means a lot to us, and we’re grateful to have had the opportunity to support you. If there’s anything more we can assist you with, please don’t hesitate to reach out!


[sensitive content hidden] FOR THE WIN

ReviewInc has helped us triple our private response rate and double our public review rate. It's brought all of our public location page ratings up significantly, and helped keep our management instantly informed whenever a negative review is written by automatically sending email notifications to the appropriate managers. Thanks to the custom survey questions and hidden fields, we're easily able to bundle mini-surveys and coupons in with our review emails. These survey questions and the hidden fields you can include in the data help you achieve many other goals you may have and find out additional information from the customer.

A value-rich, feature-packed review solution that gets results. Ideal for brick and mortar brands.

Fantastic Product

Everything is great!

The number of our reviews in the public domain has increased tremendously.  We could not have the number of reviews that we do without Review Inc.

Transformational Tool

This has changed the reputation management for 3 healthcare enterprises I have managed profoundly. Don't waste your time with other systems. I have used this since 2010 and it was exceeded all my expectations.  Service has always been really effective.

SPECTACULAR REPUTATION MANAGEMENT 

Thanks for your positive review and being a great client for 10 years! 

Very positive. We've had excellent results and have greatly improved our review standings across all websites. Our rep, [SENSITIVE CONTENT HIDDEN], has been very responsive & helpful. Never had to wait long for any answers. Great operation. Well worth the cost.

Website reviews not where they ought to be? ReviewInc can help.

Review Management Platform

Online reputation management savior
 
For nearly 2 years my clients and I have been using Review Inc and it has been one of the best investments we could have made. Our average Google score across 14 stores went from a 2.4 to over a 4 star rating. Ever week we get new 4 and 5 star reviews which lets potential customers see that the great experience that was had by customers 2 years has consistently been repeated for the last 2 years.
Our store associates continue to tell me how much it has increased not only the traffic in their stores, but as a commissioned sales staff, it has helped increase their personal income. Customers are seeing associates names in reviews so when they come into our stores they are asking for them by name.
Now I'm not saying it's as easy as paying for the service and everything changes. We still have to work really hard to provide great customer service, and when we do get negative reviews, we have to respond quickly to prevent those reviews from going public because customers now see that we care about our reviews because we respond to the reviews that we get in a public setting. Additionally, we have had customers come in and try and haggle over prices and even threaten to give us bad reviews if we don't give them what they want. Fortunately, our staff works together to flag negative reviews when they do go public which helps us remove the negative reviews that are posted. When we're unable to get reviews removed, our sales team respond to negative reviews with a brief reply informing the angry customer and everyone else who reads the review that we are going to do our very best to take care of their situation. When potential customers read that, they often give us the benefit of the doubt that the issue was resolved.
Again, if you are serious about improving your online reputation AND YOU REALLY SHOULD CARE!! Review Inc is a great tool to aid in your efforts.

Online reputation management savior 

communication is very easy, and support is first class. 

rubust review service 

Much better than anticipated. We have started getting more public positive reviews. The real benefit is the private reviews that help us do better with our customer service.

ReviewInc is Positive

Great customer service.  very responsive and eager to assist.

great support

Wonderful Company to work with, excellent customer service, very professional in every aspect. 

Excellent experience, support is top notch!

Review collection made easy!

Working with ReviewInc has been a pleasure since day 1. Their support and engagement teams are always helpful and very responsive. No question is ever too big or too small, and they don't ever make you feel like you're a hassle to them. Plus the technology is awesome and really works. Our client's have been thrilled with the product and the ease of use, and in just a couple of months, they have been witnessing the positive reviews come pouring in. Special thanks to [SENSITIVE CONTENT HIDDEN] who have been true professionals and a pleasure to work with. 

Best review management software!

I spoke with at least 5 Google Review pointed teams/systems before settling on ReviewInc. It's easily the best one out there. But I'm not running around raving about it yet.

Also, I was hoping of making use of the Local Biz Grader, but that's not really my role on our team. I'd like for this system to be used/addressed to a different department here, rather than showing me how to use it.

Also, my sales guy and I think my account manager have left (I'm not sure, no one told me). So that's concerning.

7 out of 10

We work with them as a reseller/vendor, support and communication about new products and training is fantastic. 

Customer support is unmatched

I recommend this product to my clients and other agencies.

ReviewInc Reviews

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Pros and cons

31 reviews