Omnichannel Personalization Features

Omnichannel Personalization

Omnichannel eCommerce recommendations & content optimization

4.33/5 (3 reviews)

Competitor Feature Comparison

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Behavior Tracking
Behavioral Targeting
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Channel Management
Content Analytics
Content Management
Contextual Targeting
Conversion Rate Optimization
Conversion Tracking
Credit Card Processing
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Customization
Discount Management
Drag & Drop
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Experience Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Store
Order Management
Order Processing
Order Tracking
Product Data Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Recommendations
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
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Sales Orders
Social Media Integration
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Templates
Third Party Integrations
WYSIWYG Editor
Website Analytics
Website Management
Website Personalization
eCommerce Management
Visit WebsiteCompare App
AB Testing
API
Abandoned Cart Saver
Account Based Marketing
Alerts/Notifications
Behavior Tracking
Behavioral Targeting
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Channel Management
Content Analytics
Content Management
Contextual Targeting
Conversion Rate Optimization
Conversion Tracking
Credit Card Processing
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Customization
Discount Management
Drag & Drop
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Experience Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Store
Order Management
Order Processing
Order Tracking
Product Data Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Recommendations
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
SEO Management
Sales Orders
Social Media Integration
Template Management
Templates
Third Party Integrations
WYSIWYG Editor
Website Analytics
Website Management
Website Personalization
eCommerce Management
Learn moreCompare App
AB Testing
API
Abandoned Cart Saver
Account Based Marketing
Alerts/Notifications
Behavior Tracking
Behavioral Targeting
CRM
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Segmentation
Cataloging/Categorization
Channel Management
Content Analytics
Content Management
Contextual Targeting
Conversion Rate Optimization
Conversion Tracking
Credit Card Processing
Customer Experience Management
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Customization
Discount Management
Drag & Drop
Email Management
Email Marketing
Engagement Tracking
Event Triggered Actions
Experience Management
Loyalty Program
Multi-Campaign
Multi-Channel Management
Multi-Channel Marketing
Multi-Currency
Multi-Location
Multi-Store
Order Management
Order Processing
Order Tracking
Product Data Management
Promotions Management
Purchase Order Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Reporting
Recommendations
Reporting & Statistics
Reporting/Analytics
Retail Inventory Management
Returns Management
SEO Management
Sales Orders
Social Media Integration
Template Management
Templates
Third Party Integrations
WYSIWYG Editor
Website Analytics
Website Management
Website Personalization
eCommerce Management
Learn moreCompare App

Omnichannel Personalization Feature Reviews

3 reviewers had the following to say about Omnichannel Personalization's features:

Joseph N.

Good

2018-08-06

Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Pros

Displays a good level of AI product recommendations without a need to manipulate results. Makes best, relatively accurate output for new products as to what product recommendations display.

Cons

Reporting limitations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Simon B.

Create and Craft

2018-11-16

Pros

There is a vast array of options available, allowing you to manipulate every section of the website depending on your needs. However, the algorithms in place, along with the multiple strategies mean you don't have to delve into the minutiae if you don't need to

Cons

The reporting has long needed improving in terms of knowing which products have performed well, although this is now being improved with the introduction of a new suite of reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Allan Bo C.

Endless possibilities

2018-08-01

Pros

Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Cons

The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more