RichRelevance Features

RichRelevance

Omnichannel eCommerce recommendations & content optimization

4.33/5 (3 reviews)

RichRelevance Feature Summary

  • Behavioral Recommendations
  • Datamesh
  • Retail Advertising for Brands

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RichRelevance Feature Reviews

3 reviewers had the following to say about RichRelevance's features:

Joseph Nightingale

Good

2018-08-06

Generally good, no issue of the quality of product recommendations, disappointed fairly frequently data rollup fails (so half a days data is missing for up to 72 hours) but Rich Relevance do not advise that this happens upfront, I need to raise a ticket each time causing unnecessary admin - have noted my concerns but was advised that Rich Relevance do not have the resource to communicate when this issue occurs.

Pros

Displays a good level of AI product recommendations without a need to manipulate results.

Cons

Reporting limitations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Simon Best

Create and Craft

2018-11-16

Pros

There is a vast array of options available, allowing you to manipulate every section of the website depending on your needs.

Cons

The reporting has long needed improving in terms of knowing which products have performed well, although this is now being improved with the introduction of a new suite of reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Allan Bo Christiansen

Endless possibilities

2018-08-01

Pros

Being able to personalise the customer journey to an extend where it is not creepy, but rather beneficial and uplifting for the customers is increase both sales and more importantly improving the customer journey.

Cons

The software is very complex and therefore requires that you spend a lot of time working in their portal, creating rules and tweaking priorities in order to fully grasp complexity and interdependencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more