Salesforce Social Studio Features

Salesforce Social Studio

Salesforce social media listening

  0 reviews

Salesforce Social Studio Feature Summary

  • Acquire and qualify new leads
  • Auto-updated Social media reports
  • Automated sharing on social media
  • Campaign performance analysis
  • Define workflows and automated tasks
  • Discover and analyze brand-related conversations
  • Discover emerging trends and issues
  • Discover industry influencers
  • Excel Add-in and Extensions Gallery
  • In-depth, multi-language sentiment analysis
  • Measure buzz for competitors and industry
  • Route insights to multiple departments, from sales to PR.
  • Salesforce CRM and Service Cloud integration
  • Social customer service program
  • Text analytics and semantic technology
  • Top performing content analysis
  • Uncover purchase signals and intention
  • Understand demographics of post authors

Competitor Feature Comparison

Access Control
Activity Dashboard
Advertising Management
Approval Process Control
Automated Scheduling
Business Intelligence
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Case Management
Channel Management
Collaboration Tools
Configurable Workflow
Content Library
Content Management
Content Repository
Customer Activity Reporting
Customer Experience Management
Customer Service Analytics
Dashboard Creation
Data Visualization
Feedback Collection
Feedback Management
Forum / Discussion Board
Geolocation
Image Library
Interactive Content
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Opportunity Management
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Request Routing
Role-Based Permissions
Search Functionality
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Support Ticket Tracking
Third Party Integration
Trend Analysis
Visual Analytics
Visual Discovery
Learn moreCompare App
Access Control
Activity Dashboard
Advertising Management
Approval Process Control
Automated Scheduling
Business Intelligence
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Case Management
Channel Management
Collaboration Tools
Configurable Workflow
Content Library
Content Management
Content Repository
Customer Activity Reporting
Customer Experience Management
Customer Service Analytics
Dashboard Creation
Data Visualization
Feedback Collection
Feedback Management
Forum / Discussion Board
Geolocation
Image Library
Interactive Content
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Opportunity Management
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Request Routing
Role-Based Permissions
Search Functionality
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Support Ticket Tracking
Third Party Integration
Trend Analysis
Visual Analytics
Visual Discovery
Visit WebsiteCompare App
Access Control
Activity Dashboard
Advertising Management
Approval Process Control
Automated Scheduling
Business Intelligence
CRM Integration
Campaign Analysis
Campaign Management
Campaign Planning
Campaign Scheduling
Case Management
Channel Management
Collaboration Tools
Configurable Workflow
Content Library
Content Management
Content Repository
Customer Activity Reporting
Customer Experience Management
Customer Service Analytics
Dashboard Creation
Data Visualization
Feedback Collection
Feedback Management
Forum / Discussion Board
Geolocation
Image Library
Interactive Content
Multi-Channel Communication
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Opportunity Management
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Request Routing
Role-Based Permissions
Search Functionality
Sentiment Analysis
Social Advertising
Social Media Integration
Social Media Metrics
Social Network Marketing
Social Performance Management
Support Ticket Tracking
Third Party Integration
Trend Analysis
Visual Analytics
Visual Discovery
Visit WebsiteCompare App

Mobile apps

iOS App


264 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


33 reviews