This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Sugar Market vs Drift Comparison

Search

Add to Compare

Recommended for you

Bitrix24

Pardot

Wrike

GetResponse

HubSpot Marketing Hub

Zoho CRM

Good recommendations?

Overview

Category Leaders

Sugar Market (formerly Salesfusion) is a leading provider of marketing automation software that is designed for B2B companies...

Category Leaders

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

1000

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

5

4

3

2

1

22

29

8

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

5

4

3

2

1

104

37

8

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

Great product and wonderful customer support team...their Salesfusion University class is amazing.

AR

Anonymous Reviewer

I've been through this transition several times, and am very impressed with Salesfusion, who actually made it fun and easy.

RZ

Rachel Z.

Overall, my experience has been very positive. We get great analytics out of this program, and great customer support.

AR

Anonymous Reviewer

Pros

They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.

JM

John M.

The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.

AR

Anonymous Reviewer

We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

GS

Guru S.

Cons

Horrible customer support and frequent malfunctions.

AA

Ashley A.

I have experienced occasional slowness and trouble uploading images and distribution lists.

AR

Anonymous Reviewer

Get Mail Chimp - Much cheaper product with social media integration, email and landinpage builder (without needing to know HTML/ CSS and spam filter testing).

MS

Matthew S.

Cons

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

OM

Olivier M.

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.

Darien C.

Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

Nick S.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features57
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Candidate Management
  • Canned Responses
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Image Library
  • Intent Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multivariate Testing
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Analytics
  • Scheduling
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Speech Recognition
  • Speech Synthesis
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features141
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Candidate Management
  • Canned Responses
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Targeting
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Desktop Notifications
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Image Library
  • Intent Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multivariate Testing
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Prioritization
  • Proactive Chat
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Sales Analytics
  • Scheduling
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Speech Recognition
  • Speech Synthesis
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Conferencing
  • Visitor Management
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations10
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier
  • Total integrations83
  • BigCommerce
  • Drupal
  • Facebook
  • Google AdWords
  • Google Analytics
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn
  • Magento Commerce
  • Mailchimp
  • Marketo Engage
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twitter
  • WooCommerce
  • Wordpress
  • Zapier