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Overview

Sugar Market (formerly Salesfusion) is a leading provider of marketing automation software that is designed for B2B companies...

Category Leaders

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

1000

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

63

5

4

3

2

1

22

30

8

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.5

166

5

4

3

2

1

106

45

8

3

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Great product and wonderful customer support team...their Salesfusion University class is amazing.
I've been through this transition several times, and am very impressed with Salesfusion, who actually made it fun and easy.
Overall, my experience has been very positive. We get great analytics out of this program, and great customer support.

Pros

The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Cons

Horrible customer support and frequent malfunctions.
I have experienced occasional slowness and trouble uploading images and distribution lists.
Get Mail Chimp - Much cheaper product with social media integration, email and landinpage builder (without needing to know HTML/ CSS and spam filter testing).

Cons

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features54
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Candidate Management
  • Canned Responses
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contextual Targeting
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • For Sales / Marketing
  • For Small Businesses
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Image Library
  • Intent Recognition
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multivariate Testing
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Query Suggestions
  • ROI Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Analytics
  • Scheduling
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Speech Recognition
  • Speech Synthesis
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management
  • Total features150
  • @mentions
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Booking Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Campaign Personalization
  • Candidate Management
  • Canned Responses
  • Channel Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Contextual Targeting
  • Conversion Tracking
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Drip Campaigns
  • Dynamic Content
  • Email Automation
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • File Sharing
  • For Developers
  • For Sales / Marketing
  • For Small Businesses
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Human Handover
  • Image Library
  • Intent Recognition
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Language Detection
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Chat
  • Location-Based Marketing
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Optimized Emails
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Language
  • Multivariate Testing
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Prioritization
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Prospecting Tools
  • Push Notifications
  • Query Suggestions
  • ROI Tracking
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SMS Messaging
  • Sales Analytics
  • Scheduling
  • Screen Sharing
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Single Sign On
  • Social Marketing
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Speech Recognition
  • Speech Synthesis
  • Subscription Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Target Account Identification
  • Template Management
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Visitor Tracking
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations10
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations97
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Drift logo

Drift

Drift Review

Reviewed 4 years ago
Pros

Drift offers a functional chat bot for websites

Cons

While Drift's capabilities are cool, what the product actually delivers is not what they market. Be careful about what the possibilities are in this space and what is actually being done with the software today

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Drift logo

Drift

You can fell in love with a SaaS product.

Reviewed 4 years ago
Pros

Drift is the world's first and only conversational marketing platform. You can talk to your best leads real time on your page and create super personalized messages to get in contact with them.

Cons

Its features mostly are created for the US market and some parts of the software can't be used in my Hungarian language. But honestly, I can't really mention anything bad. The team shifts monthly new features. They are super fast!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Drift logo

Drift

Good Conversational Marketing Tool

Reviewed 2 years ago

Whether it's worth paying for tool like this will depend on how engaged your audience is and how big your traffic volumes are. We felt that for us the tool was not worth the money. There are much cheaper alternatives on the market if you're just looking for customer support tools.

Pros

Lots of features that are likely to appear to enterprise B2B companies like lead routing, instant meetings booker, help centre article look up.

Cons

Had issues with bugs in various areas several times and had to contact support and wait till they were resolved. Not very straightforward how to configure the tool in the best way and debug playbooks. Documentation could be better.

Vendor response

Hi there, Thanks so much for sharing this with us, I'm sorry you had difficulty getting your issues resolved, and the documentation wasn't super helpful either. Appreciate you letting us know. If there's anything else you want to connect about feel free to reach out to me directly at jhogan@drift.com All the best, Julie Hogan, VP - Customer Experience

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Drift logo

Drift

So Much More Than a Simple Chatbot

Reviewed 5 years ago

We have made use of Drift to replace the standard static contact forms on a number of client sites in various, very different niches, including real estate, banking, recruiting and direct sales. The results have been very positive thus far. It is easier for live reps to follow up with leads, emails are not being missed or overlooked and the chatbots themselves add an interactive dimension that seems to be far more engaging for visitors

Pros

Drift is intuitive and adds value to almost any site. The application is currently running on several of my clients' sites (under my management) with great success. Case in point. A Realtor client began an interaction with a site visitor browsing for information on his market in general. Via Drift several conversations led to the sale of a home. No email contact form can match that!

Cons

The iPhone app is not always as responsive as I'd like - better notifications would help - but on the whole, my experience with Drift so far has been overwhelmingly positive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Drift logo

Drift

Drift-The new way of conversational marketing!

Reviewed a year ago

Overall I can say we are satisfied with their services. It ultimately filters genuine leads from the universal traffic on the website and that too with high buying intent. Chat bot, Playbooks, Analytics and Integrations are just icing on the cake.

Pros

-Playbooks- Setting up of chat bot and customizing it based on the page and target market becomes very easy with drift's playbook feature. You can very easily set up chat bot and start receiving genuine leads. -Analytics and Integrations- The deep analysis of the tool always keeps you on your toes and helps in pointing out various scope for improvement. You can also measure the efficiency of your chat agents as well. Also, it provides integration with your marketing CRM as well for lead handling purpose. -Customer Service- You are facing any issue with drift? Do not worry. Customer service is just a chat ping away. They are always attentive and help you proactively

Cons

-Price- This was the main concern while evaluating various chat tools. Drift is follows a premium pricing which might not make it suitable for Small businesses. -No Forms- Drift takes pride on omitting the forms from the chat and enabling their conversational way of marketing. I think, they should make that optional. They should forms as well. -They should also have a feature in which chat transcripts can be emailed as well.

Vendor response

Hi there, Thanks for taking the time to write such a thoughtful review for Drift! It sounds like you're having a great experience on the product and we're thrilled to hear it. We'll absolutely take your feedback into account and hope you continue to provide us feature suggestions in the future. - Sarah Haberman, Senior Customer Advocacy Manager