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Sugar Market vs SurveyMonkey Comparison

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Overview

Sugar Market (formerly Salesfusion) is a leading provider of marketing automation software that is designed for B2B companies...

Category Leaders

Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

1000

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

25

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.1

62

5

4

3

2

1

22

29

8

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.6

8.8K

5

4

3

2

1

5,760

2,563

419

68

35

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Great product and wonderful customer support team...their Salesfusion University class is amazing.

AR

Anonymous Reviewer

I've been through this transition several times, and am very impressed with Salesfusion, who actually made it fun and easy.

RZ

Rachel Z.

Overall, my experience has been very positive. We get great analytics out of this program, and great customer support.

AR

Anonymous Reviewer

Pros

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.

SB

Shady B.

I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.

oP

omon P.

Customization on this platform is really fantastic and everything is so easily customizable, the user interface is slick and clean and very friendly looking.
AvatarImg

Matthew K.

Cons

Horrible customer support and frequent malfunctions.

AA

Ashley A.

I have experienced occasional slowness and trouble uploading images and distribution lists.

AR

Anonymous Reviewer

Get Mail Chimp - Much cheaper product with social media integration, email and landinpage builder (without needing to know HTML/ CSS and spam filter testing).

MS

Matthew S.

Cons

The company's take on my dilemma was - "Pay for it" and you'll get the information you need. In my opinion they shouldn't bother having a free version of this software if it functions that poorly.
AvatarImg

Susan M.

And completing would give you typically anywhere between 0.5-2. All surveys initially start with a few boring routine questions, which make you pissed off.

PS

PRAVEEN S.

There should be more protection factors when approving registrations and preventing fraud.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features54
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Benchmarking
  • CAN SPAM Compliance
  • CRM
  • Campaign Management
  • Candidate Management
  • Channel Management
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Results Sharing
  • Marketing Automation
  • Marketing Calendar
  • Mobile Optimized Emails
  • Mobile Survey
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • Multivariate Testing
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Prospecting Tools
  • Question Branching
  • Question Library
  • Question Piping
  • ROI Tracking
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Sales Analytics
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Skip Logic
  • Social Marketing
  • Social Media Integration
  • Spam Blocker
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management
  • Total features52
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Responders
  • Benchmarking
  • CAN SPAM Compliance
  • CRM
  • Campaign Management
  • Candidate Management
  • Channel Management
  • Collaboration Tools
  • Commenting/Notes
  • Conditional Logic
  • Contact Database
  • Contact Management
  • Conversion Tracking
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drip Campaigns
  • Dynamic Content
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Image Library
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • List Management
  • Live Results Sharing
  • Marketing Automation
  • Marketing Calendar
  • Mobile Optimized Emails
  • Mobile Survey
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Language
  • Multivariate Testing
  • Offline Response Collection
  • Online Polling
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Prospecting Tools
  • Question Branching
  • Question Library
  • Question Piping
  • ROI Tracking
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Sales Analytics
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Skip Logic
  • Social Marketing
  • Social Media Integration
  • Spam Blocker
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations10
  • Adobe Commerce
  • Drupal
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations195
  • Adobe Commerce
  • Drupal
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Survey Monkey helps

Reviewed 3 years ago

Has been a help to dicover what customers want without having to ask them all.

Pros

I like that I can market research in my target market. Those who wish to participate can.

Cons

Hope to obtain the results from the survey. Just took a few min to figure out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Easy to use

Reviewed 3 years ago

It's been helpful to gauge the market for impromptu research.

Pros

It's an easy way to setup surveys to guage market trends, do market research or even for internal polling.

Cons

Survey Monkey branding and logos is a bit of a turn off, as well as soliciting new surveys after the one is complete.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Straightfoward

Reviewed 3 years ago

No problems at this moment. I think its helpful to utilize this.

Pros

As often as there are presentations at the hospital, the survey monkey makes it easy to complete after the event.

Cons

I understand they need to market this somehow so they use the end of the survey to market. its just annoying, but not a deal breaker.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Good for basic surveys, not fantastic for large scale market research

Reviewed 3 years ago
Pros

This software can be fantastic for day to day surveys, however when I have tried to use this for multiple thousands of responses for market research I feel like there is a lack of statistical analytics

Cons

Lack of statistical analytical ability for market research surveys

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great Software!

Reviewed 3 years ago

Seems like the best product on the market for what we needed and to do market research.

Pros

Great for simple surveys to send out to customers and constituents to get their honest feedback in a simple survey format.

Cons

Past 100 responses, you have to pay for to see them and it isn't clear when you are setting up your survey

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

I used Survey Monkey to collect data from my target market.

Reviewed 4 years ago

target market research, collect emails

Pros

(Before I started working with my current coaching software), I only used Survey Monkey to collect information. So I was happy with the free program. If you don't need to analyze your data at a high level, this free version is fine.

Cons

Maybe it's just me, but I found the visual playform confusing. Some features were easier than others. I wasn't able to navigate the site efficiently and I was frustrated about how much time it took me to create the survey go back to look at my data. Maybe more white space or photos would help people like me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

Required

Reviewed 2 years ago

The usual is easy and the coolest thing is that you can ask questions about the subject to be researched.

Pros

The facility to detect customers for a given market.

Cons

It is functional who uses it knows, now I still do not detect what I like least.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SurveyMonkey logo

SurveyMonkey

Good visualized form tool

Reviewed 22 days ago

SurveryMonkey is a good tool if you're looking for just the most essential form/survey creation and the ability to visualize the data into reports.

Pros

The representation of data into charts, graphs, and statistics is quicker and more efficient than building out later in Excel.

Cons

Not as powerful as other form tools now available in the market now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SurveyMonkey logo

SurveyMonkey

Great Survey software

Reviewed 2 years ago

We needed a survey software for various areas of our company. This is very useful to receive feedback from all the collaborators and get a hint about how healthy is our work environment.

Pros

- Great flexibility to create any kind of survey. - Friendly user interface - Wide array of options to customize every survey with detail - Excellent compatibility with all kind of devices - Good support service

Cons

- License can be somewhat expensive taking into account other similar solutions on the market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Understanding Your Market

Reviewed 3 years ago

Overall, SurveyMonkey is a great tool to get information from a target market or demographic and I will continue to use it in my market research activities.

Pros

I liked the ability to target a specific and narrow niche with questions that would help me develop my services. In particularly, I have always needed information that is not always available in online locations. This was a necessity and SurveyMonkey served me well.

Cons

To target the specific people I have needed for a few of my projects required a much larger investment than I have been able to afford. Plus, the responses are not always as thorough as I had hoped.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

The most complete, competent and complex service

Reviewed 2 years ago

We use it to conduct market research with feedback

Pros

Many varieties to customize the questionnaire designs. It has its own tools to identify the type of customer, access, clicks. We were able to create an extremely large form with accurate data.

Cons

We find the value expensive. However, we cannot find another tool with so many possibilities that the survey monkey has

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Love SurveyMonkey!

Reviewed 2 years ago

Quick and easy almost 'real time' feedback on ideas.

Pros

This is a great software to put together quick and easy surveys or "requests for input". Very user-friendly and intuitive!

Cons

It's really really difficult to justify the cost, most especially so in a downward market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Most famous online Survey Solution website in the market!

Reviewed 4 years ago

SurveyMonkey is really strict about their potential customer's demand and excellent service and very loyal in terms of keeping a stron relationship with their best support. I would be happy they work on to reduce the price and also work on small startup who needs more data analysis through them.

Pros

1. SurveyMonkey is now mostly used an online solution for the cloud-based market due to its huge range of service capacity knowledge of customer needs. 2. Any type of market data and analysis have their brain and ready to support. 3. Excellent Customer support including potential analysis. 4. Not so expensive in terms of market availability.

Cons

1. They should work on to improve and develop a culture-based data analysis to help and survey including local culture, language etc which will help developing countries startup companies to get the best result. 2. They pretty good for a big organization with many features like the entire process, analysis, and reports but not so good for small startups due to their limitations. 3. Reports generations and syncing is not expectable 4. Stil the standard one even will cost $35 which is way higher than other competitor.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SurveyMonkey logo

SurveyMonkey

All you need in a survey tool

Reviewed 3 years ago
Pros

SurveyMonkey is easy to use, has all of the bells & whistles needed to run a survey, great customer service, and can be scaled easily depending on the state of your organization. My company uses it for everything from small, employee only surveys to large market research surveys. Additionally, I love that I can pull reports out in PDF, Excel, CSV, PPT, etc and send to anyone in my company.

Cons

I have noticed lately that there are a lot more competitors on the market and SurveyMonkey isn't keeping pace with its user interface (I'll be honest, it isn't the prettiest thing on the market). Other than that though, no complaints.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Affordable Solution for Market Researchers

Reviewed a year ago

Age, gender, income and pain points of your target market.

Pros

It is vital in any business to be able to research the Market and come up with the Customer Persona that your marketing is going to target. Survey Monkey is the answer

Cons

Nothing bad at this time. It is a very useful internet marketing tool to have in your arsenal

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great survey tool

Reviewed 3 years ago

Great way to get feedback and do market research affordably.

Pros

Great and easy way to put out surveys, whether internally or externally or online - easy to use and affordable.

Cons

Can be difficult to learn the ins and outs of the software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Great way to create surveys and take feedback

Reviewed 3 years ago

Taking feedback is crucial for any business to grow, with survey monkey creating surveys has become really easy and saves a lot of time.

Pros

Creating surveys used to take a lot of time but with survey monkey it has become cake walk. A lot of features helps to create survey as per requirement.

Cons

Needs to market itself and I hope data is not shared or sold to other companies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SurveyMonkey logo

SurveyMonkey

Super Simple Surveys

Reviewed a year ago
Pros

It was most easy to create and implement important surveys for market research

Cons

It needs a more interactable interface and there are some limitations with the application on different platforms

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SurveyMonkey logo

SurveyMonkey

Excellent Tool

Reviewed 3 years ago
Pros

Easy to use and to view the results. Makes market research much easier.

Cons

The name. Sometimes people do not take it serious.y.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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