SentiOne Features

SentiOne

Social listening and AI customer service automation platform

4.67/5 (3 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Audience Targeting
Automated Publishing
Automated Scheduling
Benchmarking
Brand Tracking
Calendar Management
Campaign Analytics
Campaign Management
Campaign Scheduling
Collaboration Tools
Communication Management
Competitive Analysis
Configurable Alerts
Contact Management
Content Management
Conversion Tracking
Customer Engagement
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Alerts
Engagement Tracking
Filtering
Influencer Tracking
Keyword Filtering
Keyword Tracking
Mobile Access
Monitoring
Multi-Account Management
Multi-Channel Management
Multi-Channel Marketing
Performance Metrics
Post Scheduling
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputation Management
Role-Based Permissions
Search/Filter
Sentiment Analysis
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Tagging
Trend Analysis
Visual Analytics
Learn moreCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Audience Targeting
Automated Publishing
Automated Scheduling
Benchmarking
Brand Tracking
Calendar Management
Campaign Analytics
Campaign Management
Campaign Scheduling
Collaboration Tools
Communication Management
Competitive Analysis
Configurable Alerts
Contact Management
Content Management
Conversion Tracking
Customer Engagement
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Alerts
Engagement Tracking
Filtering
Influencer Tracking
Keyword Filtering
Keyword Tracking
Mobile Access
Monitoring
Multi-Account Management
Multi-Channel Management
Multi-Channel Marketing
Performance Metrics
Post Scheduling
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputation Management
Role-Based Permissions
Search/Filter
Sentiment Analysis
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Tagging
Trend Analysis
Visual Analytics
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Approval Process Control
Audience Targeting
Automated Publishing
Automated Scheduling
Benchmarking
Brand Tracking
Calendar Management
Campaign Analytics
Campaign Management
Campaign Scheduling
Collaboration Tools
Communication Management
Competitive Analysis
Configurable Alerts
Contact Management
Content Management
Conversion Tracking
Customer Engagement
Customer Segmentation
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Alerts
Engagement Tracking
Filtering
Influencer Tracking
Keyword Filtering
Keyword Tracking
Mobile Access
Monitoring
Multi-Account Management
Multi-Channel Management
Multi-Channel Marketing
Performance Metrics
Post Scheduling
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-time Updates
Reporting & Statistics
Reporting/Analytics
Reputation Management
Role-Based Permissions
Search/Filter
Sentiment Analysis
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Social Promotion
Tagging
Trend Analysis
Visual Analytics
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 8.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


17 reviews

SentiOne Feature Reviews

3 reviewers had the following to say about SentiOne's features:

Ewelina C.

Valuable tool for everyday work

2019-01-28

It supports all the social media channels and other sources, gives real-time results and provides a lot of different features in statistics mode.

Pros

All data can be exported as customized PDF reports, which is very useful while creating summaries for clients and superiors.

Cons

SentiOne meets our needs perfectly, I can't imagine something better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Giorgi G.

Great social media listening tool!

2018-10-14

So, simply go for it if you need some social media listening tool.

Pros

It's also fair to mention that sentiments analysis of the platform as well as alerting is very good part of it.

Cons

So far, we haven't seen any issues with the platform or drawbacks. It does everything it's suppose to do on a good level.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jakub S.

Knowing everything about everything

2018-08-13

SentiOne really helped us to monitor and react to the activities of our competition, as well as understand the key metrics of our industry in the country

Pros

Definitely the level of details in which I can set up my monitoring and the analytical features, all packed in nice tool

Cons

The language and sentiment detection is not flawless and sometimes it was really annoying having to revise/adjust my monitored topics to make sure I get the result I need

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more