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Lead Gen & CRM (formerly SharpSpring)

4.6
(757)

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Attract, Win, and Grow with Lead Gen & CRM

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Lead Gen & CRM (formerly SharpSpring) Pricing, Features, Reviews and Alternatives

Lead Gen & CRM (formerly SharpSpring) FAQs

Q. What type of pricing plans does Lead Gen & CRM (formerly SharpSpring) offer?

Lead Gen & CRM (formerly SharpSpring) has the following pricing plans:
Starting from: $449.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of Lead Gen & CRM (formerly SharpSpring)?

Lead Gen & CRM (formerly SharpSpring) has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does Lead Gen & CRM (formerly SharpSpring) support?

Lead Gen & CRM (formerly SharpSpring) supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Turkish

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Q. Does Lead Gen & CRM (formerly SharpSpring) support mobile devices?

Lead Gen & CRM (formerly SharpSpring) supports the following devices:
Android, iPad, iPhone

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Q. Does Lead Gen & CRM (formerly SharpSpring) offer an API?

Yes, Lead Gen & CRM (formerly SharpSpring) has an API available for use.

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Q. What other apps does Lead Gen & CRM (formerly SharpSpring) integrate with?

Lead Gen & CRM (formerly SharpSpring) integrates with the following applications:
Vtiger CRM, Wufoo, Zenkit, InsideView, Kommo, Constant Contact, Groove, Drupal, Workbooks, Adobe Commerce, Interaction Studio, WooCommerce, PayPal, Google Analytics 360, YouCanBook.me, Todoist, Aircall, Dropbox Business, Webex, Zoho CRM, Insightly, HappyFox Help Desk, FullContact, UserVoice, Formstack Forms, 123FormBuilder, Sumo, vBulletin, Saasu, PrestaShop, Zapier, Zoho Connect, QuickBooks Online Advanced, Instapage, LeadMaster, Gmail, Dealer.com, Myphoner, Klipfolio, Unbounce, Teamleader, Litmus, UserEcho, Zoho Books, Pipedrive, FreshBooks, Teamwork Desk, Pipeline CRM, Agile CRM, Alchemer, Efficy CRM, Geckoboard, Content Hub, Acuity Scheduling, WordPress, LiveAgent, Freshdesk, Contactually, Twitter, Gravity Forms, Help Scout, Stripe, Jotform, Jimdo, Salesforce Sales Cloud, Sendible, SugarCRM, Elcom CMS, Close, Squarespace, SendGrid, Wistia, Concrete CMS, Livestorm, Slack, Google Contacts, GetSiteControl, GoTo Meeting, Typeform, Dotdigital, Google Ads, Basecamp, noCRM.io, Connexys Recruiting Software, Weebly, 1CRM, Pipeliner CRM, Zendesk Sell, OnePageCRM, Eventbrite, Meta for Business, NationBuilder, ClickTime, Quickbooks Online, SurveyMonkey, Wisepops, mailparser.io, Google Calendar, Bitrix24, Accelo, Direct Mail, Mailchimp, Wrike, Joomla, AB Tasty, Viddler, ProjectManager.com, Webtrends, Intercom, BigCommerce, Operations Hub, VWO Testing, Shopify, Zendesk Suite

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Q. What level of support does Lead Gen & CRM (formerly SharpSpring) offer?

Lead Gen & CRM (formerly SharpSpring) offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support

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Lead Gen & CRM (formerly SharpSpring) product overview

Price starts from

449

Per month

Flat Rate

What is Lead Gen & CRM (formerly SharpSpring)?

Constant Contact Lead Gen & CRM (formerly SharpSpring) is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. Our tools are designed to help you attract the right leads, nurture them with personalized content, and grow your business with better conversion.

Key benefits of using Lead Gen & CRM (formerly SharpSpring)

Email Marketing
- Drive traffic and sales with the ability to create, send and track full email campaigns.

Social Marketing
- Meet customers where they are with the ability to manage all of your social accounts in one place.

Automation
- Get more done with less effort with the ability to schedule tasks to launch automatically.

CRM
- Understand your customers like never before with the advanced tools to help you see the full picture.

Analytics
- Grow faster with detailed analytics that show you what’s working and where you can improve

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online
Videos

Not sure about Lead Gen & CRM (formerly SharpSpring)? Compare it with a popular alternative

Lead Gen & CRM (formerly SharpSpring) logo

Lead Gen & CRM (formerly SharpSpring)

4.6
(757)

Starting from

449

Per month

Flat Rate

Free plan
Free trial
Pricing range

Starting from

39

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Lead Gen & CRM (formerly SharpSpring) pricing information

Value for money

4.7

/5

757

Starting from

449

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Lead Gen & CRM (formerly SharpSpring) features

Functionality

4.4

/5

757

Total features

104

14 categories

Most valued features by users

Reporting/Analytics
Campaign Management
API
Activity Dashboard
Reporting & Statistics
Third Party Integrations
Data Import/Export
Customizable Templates

Functionality contenders

Lead Gen & CRM (formerly SharpSpring) users reviews

Overall Rating

4.6

/5

757

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10
Rating distribution

5

4

3

2

1

531

167

38

7

14

Pros
Not only is it affordable for a small agency like mine, who works with small businesses, but it's extremely powerful, and capable of executing any strategy my team or my clients require.
I love the ease of use, interface, but most importantly all of Sharpspring employees, and how quickly they respond with tips, ideas, and help with support.
This allows us to better understand and track our users and help determined the best platforms to promote our campaigns.
Cons
The constant failure of the system, the automations fail. They are not fixing the bugs.
Their billing platform is absolutely ridiculous. They bill your clients directly, and not the agency using the platform saying that the client is the end user, not the agency managing the account.
We are now remarketing to leads that were missed during the initial buying cycle and reclaiming that lost revenue on top of increasing our close rate on new clients.
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Michael N.

Consultant

Marketing and Advertising, 1-10 employees

Review source

Overall Rating

Sharpspring for the win--Top quality marketing software for a decent price

Reviewed 3 years ago

Transcript

Michael N.: Hi, I'm Mike. I'm the owner of my own digital marketing agency, and I give SharpSpring a...

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Max P.

Director of Marketing Technology

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

Great Marketing Automation Software Alternative for Agencies

Reviewed 2 years ago

Transcript

Max P.: My name is Max. I'm a Director of Marketing Technology. For SharpSpring, I give it a four out...

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Florian B.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Product, Outstanding Service

Reviewed 3 years ago
Pros

SharpSpring provides all necessary features for successful marketing automation while being affordable.

Cons

The Visitor ID system is not working outside of the US. I am based in Europe.

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Mike K.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Sharpspring the most complete marketing automation software you can get in this price range!

Reviewed 4 years ago

We use this software for the "marketing automation" catch leads and convert them to customers (for us but also our custumers). I have been using other tools and they tend to be FAR to big and overwhelming. So my experience is that i can easy train others to use SharpSpring and let marketing and sales work together in the tool and with the tool.

Pros

- Price - Easy of use - Easy to implement and learn - Fast support - Active community and many updates - Possible to have skype calls and team sessions with SharpSpring to spar.

Cons

- The Social Media part in the software is not optimal, we still use other software next to it. - CRM feature is small, great for small companies, but bigger ones can come short.

CF
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Chris F.

Logistics and Supply Chain, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review

Reviewed 4 years ago

Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.

Pros

Marketing automation features are very helpful.

Cons

- There is no escalation process for customer support requests that are above a customer support reps expertise - Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and...

Vendor response

Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at feedback@sharpspring.com.

MA
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Matt A.

Biotechnology, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Double Take On This One

Reviewed 3 months ago

Once we hired an outside support person who had to learn the system from ground zero, the system became very useful. Companies

Pros

Lots of options for the price tag. More marketing automation than what we originally thought this would bring.

Cons

SharpSpring simply did not have enough support people to assist in the start up of the system.

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Dwight Z.

Internet, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Well-Thought Out Tool That Can Drive Your Business

Reviewed 3 years ago

Positive. We like the tool and have onboard three other customers already in 3 months. We see this as a positive engagement tool to offer with our services as an agency.

Pros

Onboarding and set-up guidance. They help during a window of time however, there is a lot required to get you up and going. They refer often to the EDU and Classroom hours for help. This actually helps but you should anticipate 30-60 days with your current schedule to be up and running. Validation of leads, the assignment from leads to opportunities and the lead scoring, with automation helps salespeople...

Cons

Onboarding and set-up. We underestimated all that would be needed to get this up and going and likely they know the challenges a company can face. I'd imagine that hinders sales but they should really let a user know the team and tasks to consider/ required based on the company size.

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