SimplyCast Pricing Plan & Cost Guide

SimplyCast

Web-based customer communication suite.

3.52/5 (25 reviews)

SimplyCast Pricing

Starting from: $3.00/month

Pricing model: Free, Subscription

Free Trial: Available

Prices vary depending on product:

Startup and Basic Plans include:

360 Marketing Automation Software $49
/ per month

Autoresponder, Email Marketing, Online Survey Software, Fax Marketing, Blacklist Monitor, SMS Manager, Voice Broadcasting $0/ per month

Facebook Automation, Twitter Automation, Landing Page Generator Event Management, Form Builder $9.99/ per month

Competitors Pricing

Pardot

Starting from: 1250.00/month
Pricing model: Open Source, Subscription
Free Trial: Available

Widen Collective

Pricing model: Subscription
Free Trial: Available

RoboHead

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

iContact

Pricing model: Free, Subscription

TUNE

Starting from: 499.00/month
Pricing model: Subscription

SimplyCast Pricing Reviews

Pros

  • I like the WSIWYG email design abilities as I make my own emails with images and words and it makes it easy to make it look nice as if a professional marketer had done the set up.Judith K.Read the full review
  • And most of all—I LOVE THEIR CUSTOMER SERVICE & SUPPORT. SimplyCast was always responsive to any email inquiries or requests, so I didn’t feel like a “number.Karen B.Read the full review
  • It is easy to create your own templates and use them repeatedly for campaigns, surveys, and forms. Overall, we are very pleased with SimplyCast and do not foresee changing our email service provider.Carina L.Read the full review

Cons

  • The service is horrible. Open rates are terrible and customer service is never around.JoeRead the full review
  • I've used them few times but the experience is pretty bad. Their system is very user unfriendly, things don't work, editor is crap and slow, very unintuitive.PeterRead the full review
  • Terrible software and the support is worse. There are too many providers out there to settle for this type of buggy software and people who just don't care.Verified ReviewerRead the full review
85%
recommended this to a friend or a colleague

7 reviewers had the following to say about SimplyCast's pricing:

Anonymous

Stay away

Reviewed 2014-11-18
Review Source: GetApp

Terrible software and the support is worse. There are too many providers out there to settle for this type of buggy software and people who just don't care. Very poor open rates - you would be much better off spending a few dollars more to get your emails read.

Pros
Price, but no one sees your emails. So no pros

Cons
Waste of $500 a month.

Rating breakdown

Minimize review

Madeleine

Great App!

Reviewed 2014-01-30
Review Source: GetApp

I've been using SimplyCast at my office for the last month and I've only had good experiences with it. The sales team is very polite and helpful and will always get back to you. The interface in 360 is easy to use once you play around with it a little bit. One feature I really enjoy are the tutorial videos that are on the website. They are very helpful. I use SimplyCast for social media more and more and I love how it is so easy to use. The pricing is decent. My one complaint is the bugs that came out with version 8.5 but they have seemed to cleared up. If you email them they can usually get it resolved quite quickly.

Pros
Twitter and Facebook app Good customer service Pricing Easy user interface

Cons
Occasional bugs

Rating breakdown

Minimize review

Jenna

Easy to use, Great and friendly support staff!

Reviewed 2014-01-30
Review Source: GetApp

I had a few difficulties at the beginning but called them and had very helpful and friendly staff help me through it. They have since updated the software and it is even more user friendly so I don't think I would have ever encountered those problems in the first place. 100% recommend it! Fast, and efficient! Sent voice calls, automated tweets and sent SMS alerts to over 25,000

Pros
User friendly Affordable Friendly staff

Rating breakdown

Minimize review

Judith K.

Great Marketing Automation for Small Businesses

Used monthly for 2+ years
Reviewed 2020-09-02
Review Source: Software Advice

Besides having the functionality I needed the most important thing that has made me stick with Simplycast is their customer service. Whenever I have a question, they are helpful and quick to respond. To me service is everything and Simplycast stood above the rest.

Pros
I use this software for sending email newsletters to my clients and prospects. I like the WSIWYG email design abilities as I make my own emails with images and words and it makes it easy to make it look nice as if a professional marketer had done the set up. I like that I can see who opened it and any bounced emails as well as satisfy the requirements of the unsubscribe button for sending mass emails.

Cons
I found learning the 360 automation ability (the ability to segment your market and set up predetermined campaigns to send emails based on specific times or conditions being reached) tricky to wrap my head around at first. However, I eventually got the hang of it as they patiently helped me understand this set up. The price goes up with the number of people on your list, but they have to make money somehow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

Cludgy and Bug-filled software and TERRIBLE customer service!!!

Reviewed 2014-10-31
Review Source: GetApp

I used this product for Fax Blasts, and sometimes it works, sometimes it doesn't. You have to purchase credits to send faxes. The product estimates the cost of a fax blast and EVERY time the Actual cost vs the estimated cost is WAY off. It is generally 3-4 times the estimate! A complete rip-off. If you are sending a fax blast and your estimate shows you have enough credits to complete the job, don't assume your fax was sent. I just had a fax job that I assumed was sent and it turns out it never went out because the estimate was wrong and there weren't enough credits. The software doesn't even notify you that your fax never went out!!! On another note, the "customer care" people don't seem to have the IQ's to form a complete sentence much less help you with whatever issues your having. Don't bother with this product.

Pros
None

Cons
-Bad software -Bad service -Unreliable metrics

Rating breakdown

Minimize review

Ian M.

Simply Awful!

Used monthly for 2+ years
Reviewed 2017-02-16
Review Source: Software Advice

We used Simplycast for around 4 years and it was torture from start to finish. Firstly the interface is clumsy and clunky. even when you do manage to work around the frequent screw ups it produces, it often just junks your entire email campaign with no way to recover it. You can spend hours trying to figure out ways of getting the GUI to actually render something that approaches what you're trying to achieve and then you find out after testing that it simply doesn't work. On other occasions you'd make one small change to a layout and it would break everything else you'd spent hours trying to get right. On one occasion I discovered that the email we'd composed missed out huge chunks when sent to an Outlook mail client. I contacted support to be blithely told that their system doesn't support Outlook, even though it's the single most popular email client on the planet! The final straw was when I scheduled an important campaign to run a week or so before Black Friday. After realizing it hadn't gone out I again contacted support to be told they were having 'issues' (a familiar story from Simplycast). Not only had the campaign not gone out, it was stuck in their mail queue meaning I couldn't send anything else out. After several days of this, we gave up and signed up with a different company. After explaining all this to their support guy he offered to refund us back the outstanding credits on the account. Another 3 months went by and we never received the refund or even any contact from them. When I called them I'd get another litany of excuses about the finance department having 'issues'. Finally, I was told they'd basically changed their minds and weren't going to give us the refund after all. Although they never bothered to tell me any of this as they were apparently not able to email or call me. That's from a company who are supposed to be communications experts. The only reason we had such a large credit on the account was that their pricing information was misleading in the first place which led to us racking up huge bills on an account we rarely used. They offered a 'roll over' service on unused credits for an extra $ a month. But somehow this meant we still paid for the rolled over credits every month. A small bill of around $16 a month ballooned to around $ a month before we realised what was happening. After complaining they agreed to convert the outstanding credits to pre-paid and we assumed we'd eventually use them up. But as each email campaign was so difficult to launch we rarely bothered. The $ refund wasn't even close to what we'd lost during this fiasco but it was a historical debt so I accepted the offer as a good will gesture. Although ultimatley even that was screwed up! The whole experience with Simplycast is appalling from beginning to end. From their terrible system, to their laughable customer care department. We moved to another service and it's like night and day. Everything works, it takes around and hour to set up and test a campaign (as opposed to a couple of days with Simplycast) and we're also seeing massive increases in our opening ratios. Something like 10-12% as opposed to 3-5% with Simplycast. So its not just an awful experience for you as the user, your customers don't see half of the messages you pay for anyway! Basically avoid them like the plague and check out one of the plethora of much better run and much more responsive services out there.

Pros
None

Cons
Difficult to say which is worse - the waste of money or the waste of time. If I could have given them zeros stars I would.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Jon Benn

Simplcast support is hopeless

Reviewed 2013-03-20
Review Source: GetApp

Simplycast is supposed to offer 2000 contacts per month for free. But when trying this offer in March 2013 I setup 2 email campaigns to be sent using a total of 1650 contacts between them. The first campaign was sent but the second was held back with an error status. When contacting support their response was that I had exceeded the monthly quota. I proceeded to explain to them that this was not possible as I had only used 1650 contacts in total for the 2 campaigns. They simply responded again with some blurb about how only 2000 contacts per month are allowed on my current plan and I should upgrade to send to more contacts. Quite clearly the support staff had not read my complaint or they failed to understand the very simple mathematics of the problem. They seemed to have very little interest in the fact that their system had not worked correctly and rather than investigate the problem and offer a solution, their response was to ignore it and reply to a question that was not even asked. It is a bit like going to the shops for a pint of milk and coming back with a pot plant - completely irrelevant to the requirements. Of course, this may not be the stupidity that on the surface it appears to be. A cynic could point out that it may not be a system error but a well designed ploy to get any users on the free plan to upgrade, at a cost, to a higher plan with more contacts. Either way, the fact remains that a teenager could quite easily work out the mathematics of this issue and very quickly come to the conclusion that something is awry. It is quite telling that the support staff at Simplycast were unable, or unwilling, to do this and instead replied with canned responses which are, at best, of little help to anyone and, at worst, a ploy so transparent a child could see through it. Simplcast should be avoided at all costs.

Pros
None

Cons
Bugs in the system Poor support What you see is not what you get

Rating breakdown

Minimize review