Snap Surveys Features

Snap Surveys

Cloud based survey and feedback management software

4.47/5 (19 reviews)

Snap Surveys Feature Summary

  • ISO/IEC 27001 and SAS 70/SSAE 16 certified
  • Daily backups
  • Contextualized analysis and reports
  • Customize your survey
  • Filters
  • 24/7 mobile surveys
  • Share analysis and reports offline
  • In-survey calculations
  • SSL encrypted questionnaire
  • Summary reports
  • Synchronize data and surveys
  • Data analysis
  • Text response analysis
  • Automated email alerts
  • Automatic data import and export
  • Dynamic questionnaires
  • Set permissions to view specific analyses and reports
  • Multi-format surveys
  • Question routing
  • Enable geolocation in the survey

Competitor Feature Comparison

API
Alerts / Escalation
Automatic Backup
Configurable Workflow
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Feedback Management
Geographic Maps
Mobile Integration
Multiple User Accounts
Offline Access
Question Library
Real Time Analytics
Role-Based Permissions
SSL Security
Secure Login
Summary Reports
Survey Management
Surveys & Feedback
Visual Analytics
Vulnerability Scanning
Learn moreCompare App
API
Alerts / Escalation
Automatic Backup
Configurable Workflow
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Feedback Management
Geographic Maps
Mobile Integration
Multiple User Accounts
Offline Access
Question Library
Real Time Analytics
Role-Based Permissions
SSL Security
Secure Login
Summary Reports
Survey Management
Surveys & Feedback
Visual Analytics
Vulnerability Scanning
Visit WebsiteCompare App
API
Alerts / Escalation
Automatic Backup
Configurable Workflow
Customizable Branding
Customizable Questions
Customizable Reporting
Customizable Templates
Data Filtering
Data Import/Export
Feedback Management
Geographic Maps
Mobile Integration
Multiple User Accounts
Offline Access
Question Library
Real Time Analytics
Role-Based Permissions
SSL Security
Secure Login
Summary Reports
Survey Management
Surveys & Feedback
Visual Analytics
Vulnerability Scanning
Visit WebsiteCompare App

Mobile apps

iOS App


3 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


31 reviews

Snap Surveys Feature Reviews

18 reviewers had the following to say about Snap Surveys's features:

Robb Bucklin

World Class Survey Software - Best in Class

2012-01-13

10 out 10 score on Snap Surveys, by far the best out there.

Pros

It allows us to design multi-modal (even multi-lingual) surveys such as web, paper, phone, etc., with relative ease and even bring all the respondent data into one set of reports quickly.

Cons

I wish we had more control over design layout with columns, and such initially (in design view) instead of using the post processing features in the ToolKit because during testing, every time you republish you have to rerun the ToolKit files.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jose Luis Arellano Camacho

Looking a solution for your business to create surveys, collect and manage feedback, and create dynamic analysis and reports.

2018-05-15

If you are looking to get a sample response for you survey SnapSurveys is great for this.

Pros

As well as online surveys, you can produce mobile, paper and kiosk versions with Snap.

Cons

Most things are accomplished through a drop down menu and the names for the tools don't make sense to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy to use something tool

2018-07-10

Pros

Easy to use tool; Allows flexible configurations based on customer complexities; Very knowledgeable application support team

Cons

It seems like scale isn't the fortay for Snap. Exporting data is ok for small cases, but automatic extracts & direct data access are needed for larger projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Thomas Mathar (CMRS)

For the professionals

2020-07-23

I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging.

Pros

- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)

Cons

Building visual reports can sometimes be tricky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Hunter Dudley

Powerful tool

2019-06-25

Pros

I just simply love the way data sets collected are reported, quick and easy to understand

Cons

It's a good software, but relatively expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
laura lantigua

Excellent tool for small businesses

2019-03-21

It has helped the enterprise i work for a lot, specially in my area of marketing and research & development.

Pros

This software helps you creat really easy and fast surveys.

Cons

I dont really have a complaint but i think it would be better if we had the option to make more types of questions.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

We survey our clients and vendors in the USA and Mexico

2018-01-18

Pros

Working with Mexico clients, the software even has multi-language abilities for me to send surveys in Spanish.

Cons

Overall, sending out a survey can take some time to learn or teach a coworker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Snap Surveys


Thank you for taking the time to review Snap Survey Software. We greatly appreciate your candid feedback as we use this information to grow and to improve the capabilities and features of our software, solutions, and services.

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Tamara Gooderham

Professional, fantastic functionality and value for money

2013-10-23

Snap is a complete survey package that you can use from questionnaire design through to analysis and reporting.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Dick Smith

Interviewing rail passengers

2020-07-23

Pros

The main advantages of using the Snap Survey software for are: very quick collation of results the ability to go into it and find answers to questions you had not thought of when writing the questionnaire the ability to incorporate graphs and diagrams into reports

Cons

I sometimes find it difficult to arrange the survey as neatly as I would like, so as to make it easier for our interviewers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Keenan Grigg

Snap makes surveys a SNAP!

2013-11-01

Snap is a great product and the customer service is top-notch! Being brand new to creating surveys, Snap has been easy for me to pick up and keep our office on schedule with surveys.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Meg Koenig

Frustrating tool to learn how to use

2019-10-15

I use it everyday to create surveys and launch them.

Pros

Once you learn it it is easy, but it takes a long time to get used to it.

Cons

That it is not user friendly. The SNAP survey guide is hard to navigate and can be tedious to find answers in sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
William Callahan

Review of Snap Survey Software

2013-10-24

More importantly, Snap meets my company's strict data policy.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Poole

We got our answers!

2018-04-16

Pros

This became our go to resource to get those answers. Really easy to design and use and simple right out of the gate

Cons

We couldn't be more pleased with this product so I really don't have anything negative to say other than that it was beyond expectations!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Phyllis Fitzpatrick

Review of SNAP10

2013-10-30

Designing the survey is easy and friendly :).

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Georgina Russell

Handy survey tool for employee surveys

2017-10-05

Pros

Snap Surveys is really easy to use both as an administrator and a user.

Cons

I don't really have any major faults with the product. The customer service team have always been helpful if I do have an issue.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jennifer Phan

Snap Survey Review

2019-10-15

It requires us to do a lot of manual work, whereas in other similar programs, those steps would be automated.

Pros

The programming logic is easy and simple to learn.

Cons

This software is very much outdated compared to other programs in the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Katherine Fosled

Nice provides a different quality to other platforms Snap Surveys.

2018-02-19

Snap Surveys is a very good software, I would say that it is one of the best for the distribution of surveys, despite its prices, it still has quite interesting functions.

Pros

Snap Surveys provides a different quality to other platforms, due to the easy integrity of information, I can have a lot of information on a topic of interest, and present it in an orderly manner thanks to the order functions that Snap Surveys has, the surveys have been better distributed with respect to information.

Cons

I do not like the prices of Snap Surveys, for the simple reason that this is a very simple software that complements very well companies with few employees, it also complements companies that have a good organization, and as it is essential, it should have low prices for better accessibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Len Morley

It's been a challenge to get started but your support people allways kept us on schedule.

2015-05-29

We have a unique situation.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more