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Snap Survey Software Features

Features Summary

Functionality

4.1

/5

56

Total features

45

3 categories

Snap Survey Software features

API
Alerts/Notifications
Conditional Logic
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports

Common features of Market Research software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Benchmarking
Charting
Conditional Logic

Price starts from

65

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.1

/5

56

Price starts from

65

/user

Per month

visit website

Total Features

45

Unique features

  • Customizable Fields

  • Real Time Data

  • Reminders

  • Email Reminders

Functionality

4.6

/5

1.8K

Price starts from

119.95

Per month

visit website

Total Features

102

Features in Common

13

Unique features

  • Calendar Management

  • ROI Tracking

  • Multi-Account Management

  • Multi-Channel Campaigns

Functionality

4.5

/5

695

Price starts from

0

Per month

visit website

Total Features

72

Features in Common

31

Unique features

  • Nominations

  • Phone-Based

  • Candidate Profiles

  • Weighted Voting

Common Snap Survey Software comparisons

Snap Survey Software logo
Qualtrics CoreXM logo
Snap Survey SoftwarevsQualtrics CoreXM
Snap Survey Software logo
Alchemer logo
Snap Survey SoftwarevsAlchemer

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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For the professionals

Reviewed 2 years ago

I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems.

Pros

- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)

Cons

Building visual reports can sometimes be tricky.

Vendor response

It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of...

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product...easy to use

Reviewed 2 months ago

Great experience. Easy to get help when needed.

Pros

Easy to use. Has all features I need for my stats tables.

Cons

Merging data could be an easier function.

Vendor response

Thank you for your review, Merrie. I will share your feedback about data merging with our development team.

Overall Rating
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  • Ease of use
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Just say no to SNAP

Reviewed 2 months ago

Arduous. I hated using SNAP. If I ever had to create a new survey I would sigh heavily. It was so non-user friendly. Also, please note that I have NEVER been surveyed by SNAP before until now - and by now I mean now that we've informed you that we're leaving SNAP for a better survey program. So why now? Also, the rating question on the first page needs a better descriptor of what you're having me rate. I didn't feel comfortable answering.

Pros

Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure.

Cons

Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew.

Vendor response

Thank you Katelind,for taking the time to review. We appreciate your feedback regarding your troubles with building surveys and that you didn't find it useful or enjoyable to use. We wanted to touch on your belief that we do not survey our customers for feedback and perhaps some features that Snap has that you were not aware of. First, Snap sends out a yearly customer satisfaction survey as well as...

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful survey creation & data management program with some unique features

Reviewed 3 months ago

I've used Snap Survey since 2009. At the time, it provided the best balance of cost and functionality of all survey programs we reviewed. Now, as the price has gone up, the value it provides is not quite as good, especially given its weak reporting abilities. It is still a powerful program that has a lot of great feature and advantages that you can't find in competing products. If you work with paper surveys on any level, it is superior to anything else out there. If you want quick and easy reporting for your own purposes, it is also excellent.

Pros

Snap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful...

Cons

Snap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management.

Vendor response

Thank you, Sarah, for the amazing review! You touched on many things that make Snap Surveys great; from its full functionality, surveys in multiple modes (including paper), and its data export and analytics capabilities. Your feedback on reporting is a fair one and a big reason why we're continuing to develop and expand upon our reporting capabilities in features like Dashboards which is starting to make its way into the lastest updates of Snap XMP. We would be happy to have a discussion on what your reporting needs are and any additional feedback you might have, so we can continue to develop Snap even better than before. Feel free to reach out to sales@snapsurveys.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Experience and Great Price-Value product

Reviewed 3 months ago

As I mentioned before my previous experience some years ago was fantastic and I decided continue with Snap and I´m very happy and satisfied with the results and also with the extraordinary Tech Support . When I have a doubt I simply write an email to [SENSITIVE CONTENT] and always he helps me with the right solution.

Pros

I have been working with Snap for a long time, more than 15 when this application was recent in the market with the old version. I Was Operation Director in GfK Mexico and I impemented this tool locally before Surveys Reports were the Global tool but for me Snap always offer a great relation between price and value. A couple of years ago when I decide to start a new business and I needed a tool I found Snap again and I decided without any doubt to implemented Snap for all my projects. In general term it is very powerful and It has the capability to launch any kind of project and it is very use to use for end users and also when I want to share some results with external clients.

Cons

Maybe some tools to create templates with better look and feel to share with clients.

Vendor response

Thank you for your very thorough review, Carlos. We appreciate you being a long time customer of Snap Surveys, and we're glad you have been able to complete many projects using the survey platform over the years. Technical support enjoys working with you when you need some assistance - and we are always available when you need it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Snap Survey Desktop Software and Webhost

Reviewed 3 months ago

Overall, the software is easy to use and easy on the budget compared to other survey packages out there. Customer service and tech support are very responsive and helpful! Training modules and online resources are easy to use.

Pros

Snap is pretty user friendly and the webhost features are easy to learn and use as well. We like the tracking of respondents and the ability to download results in multiple ways.

Cons

Would like to add a respondent directly through a form in webhost instead of having to use the desktop software to create a respondent file and upload. Seems time consuming for just a handful of new respondents. Snap desktop software "breaks" the survey often and creates the need to manually download and import survey responses. Once this happens, it has to be done manually for the life of the survey. Tech support has never found a cause or a fix for this.

Vendor response

Thank you, Lauren! We're glad to hear that you've had positive experiences with our staff, and are sorry to hear about the respondent and survey breaking difficulties. Our new Snap XMP environment may help with both of these. Within it respondents can now be added individually, and survey synchronization is much more robust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Using Snap survey software in government

Reviewed 2 months ago

We have used Snap to create on-line forms for members of the public or regulated community to be able to submit data to us. One form we set up saved us an estimated 1400 hours of staff time.

Pros

The survey design and construction features are excellent. I can customize the survey invitation (which is critical to a good response rate) and the look of it so that it is consistently branded. The security measures taken by Snap to protect the data are very important to us in a government setting.

Cons

Learning how to use Snap survey software takes a bit of time. I use it everyday so building the surveys and adding functionality to them is easy for me but I can see where some features may not be intuitive. Their on-line and phone support is fantastic if you do get stuck.

Vendor response

Thank you for your review, Cathy. We're glad the functionality is meeting your expectations and overall goals for your survey projects. I will share your kind words about our technical support staff. They are always available should you have questions or have any additional training needs.

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  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Steep learning curve

Reviewed 2 months ago

Ok for the simple purpose intended.

Pros

Data analysis is simple, easy for online respondents to complete survey

Cons

Setting up survey is not intuitive and takes time to master which limits number of employees who can do that work

Vendor response

Thank you, Susan, for the review and we appreciate the feedback regarding the learning curve when getting started with Snap. When getting started with any new software there is a bit of learning period. To help ease you into the software, Snap offers a variety of getting started guides, video tutorials as well as worksheets that will walk you step by step through various aspects of the software. We also offer one on one associated training options if you would like a more hands on approach. I would encourage you to reach out to us to take advantage of these training offerings. Feel free to reach out to us at sales@snapsurveys.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A versatile OCR and OMR solution that works best for large scale deployment

Reviewed 2 years ago

The experience was good but in the end we determined it wasn't the right product for us. The customer support was kind and helpful but in the end we experienced some bugs and difficulty implementing for our use case, the team at SNAP recognized this and was able to forgive some of the license costs. I appreciate that they were fair and helpful, but it definitely feels like this is a software solution that requires engagement from the software provider's staff. You are getting software+a service with this product, so don't expect a plug'n'play and run it yourself experience from the beginning.

Pros

There is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website.

Cons

It has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate.

Vendor response

Many thanks for your comments Virgil. I know that our great Support team loved working with you and we were all disappointed that Snap was not suitable for your project. We apologise for any inconvenience you had with Snap, and improvements have now been made and are available in our latest version of the software. Our experienced Research team are experts in Survey design, distribution, data collection...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Works for what we want

Reviewed 3 months ago
Pros

Pretty easy to use the survey. Completed/Uploaded makes it easy to see if your surveys are submitted.

Cons

Reporting options are limited. I'd like to see just one day results instead of every response.

Vendor response

Thank you for your review, Terri. I will share your feedback about reporting with our technical support and development teams. I suggest reaching out to technical support on your need to view reporting on a daily basis. They may be able to provide some good suggestions.

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  • Value for money
  • Ease of use
  • Features
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World Class Survey Software - Best in Class

Reviewed 11 years ago

10 out 10 score on Snap Surveys, by far the best out there.

Pros

In my opinion, Snap Survey software is world-class. It allows us to design multi-modal (even multi-lingual) surveys such as web, paper, phone, etc., with relative ease and even bring all the respondent data into one set of reports quickly. I also appreciate how feature rich it is with things like email alerts and, image mapping and pre-seeding data. The robust statistical analysis is as good as it...

Cons

I wish we had more control over design layout with columns, and such initially (in design view) instead of using the post processing features in the ToolKit because during testing, every time you republish you have to rerun the ToolKit files. It s not a big deal, but it s on my wish list.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good survey software with nice support.

Reviewed 3 months ago

Nice survey software with nice support to help build the survey and generate report.

Pros

The product has complex features for complex survey. The data analysis tool has nice features to generate the report. Nice support with fast response.

Cons

The software is a little difficult to use and take time to learn how to build the survey and create the report.

Vendor response

Hi Sue, and thank you for taking the time to review Snap Surveys and we appreciate the feedback regarding how nice support is and that Snap Surveys has good features for a reasonable price. We also want to thank you for the feedback regarding Snap being outdated. Because of feedback like this, we've recently developed and released Snap XMP, which comes with an updated interface, an online editor, and many quality of life improvements from previous versions of Snap. If you have any questions on upgrading to Snap XM, please don't hesitate to reach out to sales@snapsurveys.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Using SNAP

Reviewed 3 months ago
Pros

Once you learn how to use the program it is very helpful in gaining useful data after the surveys are completed.

Cons

It is not intuitive , making it very difficult to learn and figure out how to make the program work for you.

Vendor response

Thank you, Nicole, for your kind review. While starting out with Snap can come with a bit of a learning curve depending on the types of research you are doing, we always encourage our users to start with our free training resources in our support hub: https://www.snapsurveys.com/support-snapxmp/ . There you will find a plethora of getting started guides, video tutorials, as well as worksheets regarding all aspects of the software. We also have a pretty outstanding training team should you want to further your Snap knowledge with a one on one training. If you find yourself unsure on how to proceed with an aspect of your survey creation, data, or analytics process, don't hesitate to reach out to us at sales@snapsurveys.com. We'd love to assist and make things easier for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not the best UX but helpful survey features

Reviewed 2 months ago

Snap Survey is a really great option to have when we have complicated surveys that we want to customize and brand. If I was just doing an easy, short survey I would use another software, but Snap has so many options when we have complicated surveys or want password control.

Pros

Lots of features so we can customize our surveys to have the right branding, complicated skip logic, different languages, data seeding, and password control.

Cons

The user experience still looks like it is from the 1990s. It's hard for me to teach other colleagues how to use Snap, because it's not very user-friendly.

Vendor response

Thank you for your feedback, Megan. We're glad the more sophisticated features of the survey platform meet the needs of your more complex projects. I will pass on your feedback about UX to our development team. Certain features of the new Snap XMP may enhance your user experience. If you haven't done so already, we suggest you contact us to complete your upgrade.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Snap Review

Reviewed 2 months ago

Overall the experience has been good.

Pros

Snap software is user friendly. I enjoy the ease in which the survey tool can be build and the data is collected. There are so many helpful features. There is also many helpful tutorials and trainings offered.

Cons

The XMP software has some quirks. When data is changed in the desktop and uploaded, it doesn't update online. Also I think the analysis could be better.

Vendor response

Thank you, Serina! We are continuing to look for ways to optimize our Snap XMP environment and appreciate the feedback. Our support team would also be a good resource if you're interested in creating custom analysis within the Snap software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Easy to use something tool

Reviewed 4 years ago
Pros

Easy to use tool; Allows flexible configurations based on customer complexities; Very knowledgeable application support team

Cons

It seems like scale isn't the fortay for Snap. Exporting data is ok for small cases, but automatic extracts & direct data access are needed for larger projects.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Kettering University Review of Snap

Reviewed 3 months ago

Overall, I’m very happy with the product. Again, having control of the design, deployment, and the data are key.

Pros

I like that I have control over the tool, the design, deployment, and the data.

Cons

I would like it to have a more updated look and feel in terms of the survey as seen by respondents.

Vendor response

Thank you for your review, Mark. I will share your feedback about the look and feel of surveys with our development team. You may also benefit from a training from one of our training experts to get a more in-depth look at how you can enhance the look of your surveys.

Overall Rating
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Professional, fantastic functionality and value for money

Reviewed 9 years ago

I've used Snap software since 1997 and their software just gets better with every release. Snap don't just write software. They are also a research organization, established in 1981, so Snap understands exactly what researchers and consultants need when it comes to running survey projects. Snap is a complete survey package that you can use from questionnaire design through to analysis and reporting....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Feedback

Reviewed 3 months ago

Have not got to quite utilize it as much as I would like. It's taken some time to learn the software and how to transition everything over.

Pros

It will analyze the data for you once you get your surveys created. It will also scan the surveys too.

Cons

It is a difficult software to learn with minimal one on one support. It is a lot of information to learn all the details that go into operating this system.

Vendor response

Thank you, Ysidra! We provide additional training options, including one on one private online trainings, and we welcome you to reach out to us to discuss your training needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good tool

Reviewed 2 months ago
Pros

Desktop - online integration: ease of publishing

Cons

some reporting functionalities might be enhanced

Vendor response

Thank you for your review, Alexei. I will share your feedback with our development team.

Overall Rating
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Review of Snap Survey Software

Reviewed 9 years ago

I love Snap Surveys. I have been using the product for 8 years and it keeps getting better and better. Customer service / tech support is top-notch. I recommend Snap all the time. More importantly, Snap meets my company's strict data policy. You should market that as it is unique for this type of software.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful tool

Reviewed 3 years ago
Pros

I just simply love the way data sets collected are reported, quick and easy to understand

Cons

It's a good software, but relatively expensive