Snap Survey Software Pricing Plan & Cost Guide

Snap Survey Software

Cloud based survey and feedback management software

4.46/5 (24 reviews)

Snap Survey Software Pricing

Pricing model: One Time License

Free Trial: Available

Contact Snap Surveys Ltd. for pricing information or a quote.

View Pricing Plans

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Snap Survey Software Pricing Reviews

Pros

  • Snap Surveys is a very good software, I would say that it is one of the best for the distribution of surveys, despite its prices, it still has quite interesting functions.Katherine F.Read the full review
  • Working with Mexico clients, the software even has multi-language abilities for me to send surveys in Spanish. Easy to use and lots of updates and patches where they constantly improve their software.Verified ReviewerRead the full review
  • I like how easy and user-friendly this survey software is. It didn't take long to become comfortable with it.Aly B.Read the full review

Cons

  • Some functions can be hard to set up if you don't use them very often.Jose Luis A.Read the full review
  • These are calculated at the end so there is no way to transfer this to the front Screener part. Another item is since we use your system twice for the same person it also cost us twice.Len M.Read the full review
  • The SNAP survey guide is hard to navigate and can be tedious to find answers in sometimes.Meg K.Read the full review
88%
recommended this to a friend or a colleague

7 reviewers had the following to say about Snap Survey Software's pricing:

Katherine F.

Nice provides a different quality to other platforms Snap Surveys.

Used daily for 1-2 years
Reviewed 2018-02-19
Review Source: Software Advice

Snap Surveys is a very good software, I would say that it is one of the best for the distribution of surveys, despite its prices, it still has quite interesting functions. It has benefited me in my business area, providing more appropriate survey results adapted to my response range.

Pros
Snap Surveys provides a different quality to other platforms, due to the easy integrity of information, I can have a lot of information on a topic of interest, and present it in an orderly manner thanks to the order functions that Snap Surveys has, the surveys have been better distributed with respect to information.

Cons
I do not like the prices of Snap Surveys, for the simple reason that this is a very simple software that complements very well companies with few employees, it also complements companies that have a good organization, and as it is essential, it should have low prices for better accessibility.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Aly B.

Great!

Used weekly for less than 6 months
Reviewed 2021-02-22
Review Source: Capterra

My overall experience with Snap Survey Software has been positive!

Pros
I like how easy and user-friendly this survey software is. It didn't take long to become comfortable with it.

Cons
I wish there were easier and more affordable ways to receive training. The training is pretty expensive to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Thomas M.

For the professionals

Used daily for 2+ years
Reviewed 2020-07-23
Review Source: Capterra

I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems.

Pros
- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)

Cons
Building visual reports can sometimes be tricky.

Response from Snap Surveys


It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity.

A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of customer service in all areas of the business, and that whoever you may need to contact, is always only a phone call away. We have strengthened our support team in line with our growing business so to hear such positive feedback means we are getting it right!

Although reporting templates are available within the package, I understand that the more complex and sophisticated reports can be trickier to set up, but once created, often prove invaluable to customers looking for comprehensive and detailed analysis for their survey data. Should you need any assistance with these, our trainin

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hunter D.

Powerful tool

Used occasionally for less than 6 months
Reviewed 2019-06-25
Review Source: Software Advice

Pros
I just simply love the way data sets collected are reported, quick and easy to understand

Cons
It's a good software, but relatively expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Virgil H.

A versatile OCR and OMR solution that works best for large scale deployment

Used weekly for 6-12 months
Reviewed 2021-02-08
Review Source: Capterra

The experience was good but in the end we determined it wasn't the right product for us. The customer support was kind and helpful but in the end we experienced some bugs and difficulty implementing for our use case, the team at SNAP recognized this and was able to forgive some of the license costs. I appreciate that they were fair and helpful, but it definitely feels like this is a software solution that requires engagement from the software provider's staff. You are getting software+a service with this product, so don't expect a plug'n'play and run it yourself experience from the beginning.

Pros
There is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website.

Cons
It has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate.

Response from Snap Surveys


Many thanks for your comments Virgil. I know that our great Support team loved working with you and we were all disappointed that Snap was not suitable for your project.
We apologise for any inconvenience you had with Snap, and improvements have now been made and are available in our latest version of the software.
Our experienced Research team are experts in Survey design, distribution, data collection and data entry, they are always available to assist our clients and provide data entry including validations.
The data can be delivered as raw data and Research Services can provide it either directly as a fully formatted Snap file or, in a range of formats, including Microsoft Word, PowerPoint, PDF, SPSS or CSV.
Snap works with our clients in a range of projects both big and small across multiple formats, such as web or paper and multiple languages. Always keep us in mind for any future projects that you may have as we would love to work with you again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Tamara G.

Professional, fantastic functionality and value for money

Reviewed 2013-10-23
Review Source: Capterra

I've used Snap software since 1997 and their software just gets better with every release. Snap don't just write software. They are also a research organization, established in 1981, so Snap understands exactly what researchers and consultants need when it comes to running survey projects. Snap is a complete survey package that you can use from questionnaire design through to analysis and reporting. It supports mobile, online, paper (keyed and scanned) and telephone modes. Snap is priced incredibly competitively given the immense functionality it provides. There is so much you can do with Snap I sometimes need help remembering what to do! But my first go-to resource is their wonderful set of worksheets, available to all on their website, and their support people are also very helpful. And of course their research department, run by gurus of the software, can help you with any Snap related task if your project merits extra resource.

Rating breakdown

Ease of use
Customer support

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Len M.

It's been a challenge to get started but your support people allways kept us on schedule.

Reviewed 2015-05-29
Review Source: Capterra

We have a unique situation. We have a Survey system that we sandwich your system with. We use a screener that links a respondent to our system (IdeaMap.net) then when they finish are linked back to your system for the Classification/Demographics part. One of our issues is quotas for our Classification qualification. These are calculated at the end so there is no way to transfer this to the front Screener part. Another item is since we use your system twice for the same person it also cost us twice.

Rating breakdown

Ease of use
Customer support

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