The reason for 3 stars on Ease of Use is because most everything I know about Snap Survey Software is self taught with the help of tech support. Tyler and everyone with tech support are always helpful in answering my questions and really patient with me. Thank you!
We have a unique situation. We have a Survey system that we sandwich your system with. We use a screener that links a respondent to our system (IdeaMap.net) then when they finish are linked back to your system for the Classification/Demographics part. One of our issues is quotas for our Classification qualification. These are calculated at the end so there is no way to transfer this to the front Screener part. Another item is since we use your system twice for the same person it also cost us twice.
Snap is a great product and the customer service is top-notch! Being brand new to creating surveys, Snap has been easy for me to pick up and keep our office on schedule with surveys. When I do have a problem or question, Customer Service is readily available to help and always patient (especially considering my learning curve!).
If the technical team werent so good, I would have difficulty at times with uploading the survey into webhost. Designing the survey is easy and friendly :). Once the survey is launched (correctly) tracking responses, editing messages is very easy. I know there is a detail electronic manual which I have used many times but, for me, having a human verify if I am interpreting the instructions correctly is a MUST. Thank you to Miles, Tyler and Sam!!
I love Snap Surveys. I have been using the product for 8 years and it keeps getting better and better. Customer service / tech support is top-notch. I recommend Snap all the time. More importantly, Snap meets my company's strict data policy. You should market that as it is unique for this type of software.
I've used Snap software since 1997 and their software just gets better with every release. Snap don't just write software. They are also a research organization, established in 1981, so Snap understands exactly what researchers and consultants need when it comes to running survey projects. Snap is a complete survey package that you can use from questionnaire design through to analysis and reporting. It supports mobile, online, paper (keyed and scanned) and telephone modes. Snap is priced incredibly competitively given the immense functionality it provides. There is so much you can do with Snap I sometimes need help remembering what to do! But my first go-to resource is their wonderful set of worksheets, available to all on their website, and their support people are also very helpful. And of course their research department, run by gurus of the software, can help you with any Snap related task if your project merits extra resource.
10 out 10 score on Snap Surveys, by far the best out there.
In my opinion, Snap Survey software is world-class. It allows us to design multi-modal (even multi-lingual) surveys such as web, paper, phone, etc., with relative ease and even bring all the respondent data into one set of reports quickly. I also appreciate how feature rich it is with things like email alerts and, image mapping and pre-seeding data. The robust statistical analysis is as good as it gets. I have been doing survey research for over 10 years and tried many other brands but only Snap had everything we needed for our customers. Snap is also compliant with the Section 508 ADA rules. Finally, the Snap support is as world-class as their software! These people are obsessed with customer service! I deal with many top software companies and they should take a page out of Snap¿¿¿s playbook, such as no hassle, no automated phone messages, you are instantly talking to a live professional that actually cares and cheerfully helps you with your issue quickly and accurately.
I wish we had more control over design layout with columns, and such initially (in design view) instead of using the post processing features in the ToolKit because during testing, every time you republish you have to rerun the ToolKit files. It¿¿¿s not a big deal, but it¿¿¿s on my wish list.