Snap Survey Software Reviews

- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point)

Building visual reports can sometimes be tricky.

It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of...

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Easy to use. Has all features I need for my stats tables.

Merging data could be an easier function.

Thank you for your review, Merrie. I will share your feedback about data merging with our development team.

Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure.

Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew.

Thank you Katelind,for taking the time to review. We appreciate your feedback regarding your troubles with building surveys and that you didn't find it useful or enjoyable to use. We wanted to touch on your belief that we do not survey our customers for feedback and perhaps some features that Snap has that you were not aware of. First, Snap sends out a yearly customer satisfaction survey as well as...

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There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise.

For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP).

I love that this software lives on my computer and is always available to me. It works very cleanly and functions well for our team.

I was never able to get the scanning in if paper surveys to read results correctly. I've also never found customization of results reports intuitive

Thank you, Nora, for your awesome review. We loved that the software met many needs for you and your team and that you've enjoyed the functionality and customer service with Snap Surveys. So sorry that the scanning portion of the software has given you a little trouble, but we'd be happy to assist with that if you wanted to reach out to us at sales@snapsurveys.com

I like that the web platform allows for easy access to download all surveys, there is some customization of reports, and being able to distribute the survey in various forms of media is appreciated.

There are a lot of options and unless you go through a full training, it's really hard to know what all is available to you. Also, the licensing can be very costly. We have multiple people who need to potentially use the product simultaneously, but the cost is such that it becomes cost prohibitive after a couple of licenses. There is also very little modern customization in reports - it's very basic.

Thank you, Rachel for your review and we appreciate the feedback regarding your mixed feelings on the software. We understand that cost plays a big role in choosing a platform or deciding to move away from a long time solution. We have heard your feedback as well as other's and have made efforts to make Snap more accessible to team environments. We've recently created a Snap Teams Package which allows for multiple users at a competitive price, and with Snap XMP's new sharing feature, being able to create a workflow and share surveys on the fly has never been easier in Snap. We wish you good luck with your new tool but if anything should change, please feel free to reach out to our sales team at sales@snapsurveys.com.

Snap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful...

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Snap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management.

Thank you, Sarah, for the amazing review! You touched on many things that make Snap Surveys great; from its full functionality, surveys in multiple modes (including paper), and its data export and analytics capabilities. Your feedback on reporting is a fair one and a big reason why we're continuing to develop and expand upon our reporting capabilities in features like Dashboards which is starting to make its way into the lastest updates of Snap XMP. We would be happy to have a discussion on what your reporting needs are and any additional feedback you might have, so we can continue to develop Snap even better than before. Feel free to reach out to sales@snapsurveys.com.

I have been working with Snap for a long time, more than 15 when this application was recent in the market with the old version. I Was Operation Director in GfK Mexico and I impemented this tool locally before Surveys Reports were the Global tool but for me Snap always offer a great relation between price and value. A couple of years ago when I decide to start a new business and I needed a tool I found Snap again and I decided without any doubt to implemented Snap for all my projects. In general term it is very powerful and It has the capability to launch any kind of project and it is very use to use for end users and also when I want to share some results with external clients.

Maybe some tools to create templates with better look and feel to share with clients.

Thank you for your very thorough review, Carlos. We appreciate you being a long time customer of Snap Surveys, and we're glad you have been able to complete many projects using the survey platform over the years. Technical support enjoys working with you when you need some assistance - and we are always available when you need it.

The survey design and construction features are excellent. I can customize the survey invitation (which is critical to a good response rate) and the look of it so that it is consistently branded. The security measures taken by Snap to protect the data are very important to us in a government setting.

Learning how to use Snap survey software takes a bit of time. I use it everyday so building the surveys and adding functionality to them is easy for me but I can see where some features may not be intuitive. Their on-line and phone support is fantastic if you do get stuck.

Thank you for your review, Cathy. We're glad the functionality is meeting your expectations and overall goals for your survey projects. I will share your kind words about our technical support staff. They are always available should you have questions or have any additional training needs.

Scientific method of building surveys - almost like an equation to do routing.

Sometimes it could get quite complicated if building a complex survey.

There is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website.

It has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate.

Many thanks for your comments Virgil. I know that our great Support team loved working with you and we were all disappointed that Snap was not suitable for your project. We apologise for any inconvenience you had with Snap, and improvements have now been made and are available in our latest version of the software. Our experienced Research team are experts in Survey design, distribution, data collection...

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Snap is pretty user friendly and the webhost features are easy to learn and use as well. We like the tracking of respondents and the ability to download results in multiple ways.

Would like to add a respondent directly through a form in webhost instead of having to use the desktop software to create a respondent file and upload. Seems time consuming for just a handful of new respondents. Snap desktop software "breaks" the survey often and creates the need to manually download and import survey responses. Once this happens, it has to be done manually for the life of the survey. Tech support has never found a cause or a fix for this.

Thank you, Lauren! We're glad to hear that you've had positive experiences with our staff, and are sorry to hear about the respondent and survey breaking difficulties. Our new Snap XMP environment may help with both of these. Within it respondents can now be added individually, and survey synchronization is much more robust.

I like the flexibility in the software -- specifically, the ability to format surveys in a way that others don't allow. I have been using Snap 10 and 11 for many years and it has always been consistent and reliable. The customer support has also been very responsive, which sets Snap apart from the competition.

There have been several tasks that I've inquired about over the years and unfortunately, Snap could not accomplish those tasks. These are things that other survey companies offer so not sure why these things have not been improved in this software. I've been using Snap11 for over 10 years and not many new features have been added in the past years. However, I have not upgraded to Snap XMP yet so I am interested to see if these new features were addressed in this version.

Thank you, Anthony, for your candid review. I will share your feedback with our tech support and development teams. We do suggest upgrading to Snap XMP when you have a chance. We'd be happy to get you set-up. We also offer several webinars and resources. And, as always, technical support is available should you have any questions.

Data analysis is simple, easy for online respondents to complete survey

Setting up survey is not intuitive and takes time to master which limits number of employees who can do that work

Thank you, Susan, for the review and we appreciate the feedback regarding the learning curve when getting started with Snap. When getting started with any new software there is a bit of learning period. To help ease you into the software, Snap offers a variety of getting started guides, video tutorials as well as worksheets that will walk you step by step through various aspects of the software. We also offer one on one associated training options if you would like a more hands on approach. I would encourage you to reach out to us to take advantage of these training offerings. Feel free to reach out to us at sales@snapsurveys.com.

I like the flexibility of the skip logic, and the design software allows me to do just about anything I need. There are so many more features than I even know how to use.

Snap XMP has been a little buggy since its launch, but I know they're working to fix things as they come up. I wish it was just a little more user friendly. It feels a little more complex than necessary. The online help articles can be nice, but you really have to know the proper language to find them, and sometimes that's tough. Another thing I wish Snap would do is think more about continuous surveys. The software seems more tailored toward "one & done" kind of surveys.

Thank you Caleb, and we appreciate the honest feedback regarding Snap XMP. Making it more robust is a top priority for us!

I've used Snap for almost 15 years in my current role and for the most part, we get what we need. Would love to see some updated features and options that other software offers.

We really miss the direct phone line to tech support. When you need an immediate answer, it is painfully slow to have to wait for a response to an email and then have several back and forths and ultimately be directed to a help sheet. The process takes forever when a quick phone call would usually provide an answer in minutes.

Thank you for your review, Julia. Our development team continues to produce new features, especially for the all new Snap XMP. We urge you to upgrade if you haven't done so already. As far as your feedback about direct phoneline technical support - we hear you and we are adding that direct communication back in. You can expect direct phone access to technical support within the coming weeks. It's feedback like this that helps us to make positive improvements for our customers.

The main advantages of using the Snap Survey software for are: very quick collation of results the ability to go into it and find answers to questions you had not thought of when writing the questionnaire the ability to incorporate graphs and diagrams into reports

I sometimes find it difficult to arrange the survey as neatly as I would like, so as to make it easier for our interviewers.

Thank you Dick for your lovely feedback, I am so pleased that our mobile interviewing is enabling you to gather your data quickly and efficiently. I am sure that in the past this has been quite difficult when interviewers are working in some of those more challenging environments! The reporting capabilities in Snap are an area that we have focused on over the years, creating editable report templates which are easily manageable for personalized feedback requirements - so it is good to hear that this is such a positive for you. There are some guidelines we recommend for survey design for mobile devices, which can be added to a template to be used on an ongoing basis. This would minimize time spent on set up, and we would be happy to talk through this with you.

it is very, very helpful and somehow easy to learn. Tech support is excellent. I research this software in 2010 to implement OL surveys, the college purchased it and now is the best.

The spacing top-bottom and side to side between each question should be easier.

Thank you, Sylvia! We're thrilled that you've had a positive experience with our support team. They may also be able to assist with the question spacing ease, if they haven't already taken a look. We'd also welcome you to reach out for Snap XMP training content as we continue to expand our offerings.

Snap Surveys provides a different quality to other platforms, due to the easy integrity of information, I can have a lot of information on a topic of interest, and present it in an orderly manner thanks to the order functions that Snap Surveys has, the surveys have been better distributed with respect to information.

I do not like the prices of Snap Surveys, for the simple reason that this is a very simple software that complements very well companies with few employees, it also complements companies that have a good organization, and as it is essential, it should have low prices for better accessibility.

Very easy to use. Integrated with current business. Works well with the desktop that I have. Does a great job with smaller files.

Could improve a way to update software. Do not offer updates frequent enough. Would help if offered update at least once a month.

Thank you so much Rhonda, for the great review. One of the great things about Snap Surveys is how easy it is to get started, and with the software's minimalistic approach to its user interface, it can be run easily on any modern PC. We appreciate the feedback on more frequent updates and will pass along your suggestions to our developers. Thank you again!

Snap software is user friendly. I enjoy the ease in which the survey tool can be build and the data is collected. There are so many helpful features. There is also many helpful tutorials and trainings offered.

The XMP software has some quirks. When data is changed in the desktop and uploaded, it doesn't update online. Also I think the analysis could be better.

Thank you, Serina! We are continuing to look for ways to optimize our Snap XMP environment and appreciate the feedback. Our support team would also be a good resource if you're interested in creating custom analysis within the Snap software.

derived question, mask, map control are some of the features which I make differences respect to competitors

Grid questions could improve. Drag & drop is fine, but forces all elements to be ranked, I´d like to allow you to choose, for example, the first five ones from a list of 10

Thank you, Diego! It's great to see some of the more technical areas of the software being used to meet your survey design needs, and thank you for your honest feedback on the question styles. We're continuing to work on improving areas like this within our Snap XMP environment.

If seen, this snap survey software is very easy to use, due to which you can connect with it in no time. If you use this software then you will get very good results in return. This is a great thing about this software.

I feel that this amount is too much for the training. If its training amount can be of some use then it will be great.

Pretty easy to use the survey. Completed/Uploaded makes it easy to see if your surveys are submitted.

Reporting options are limited. I'd like to see just one day results instead of every response.

Thank you for your review, Terri. I will share your feedback about reporting with our technical support and development teams. I suggest reaching out to technical support on your need to view reporting on a daily basis. They may be able to provide some good suggestions.

It is very useful for scanning and processing paper surveys.

It isn't very user-friendly and design options and features are not intuitive and often hard to find.

Thank you, Angelita, for the review and we appreciate the feedback regarding the intuitiveness and design options within Snap survey software. We have recently updated Snap Desktop with various quality of life improvements, as well developed a brand new online survey editor with ease of use in mind. Our Sales team would be happy to do a walk-through of our new Snap XMP offering if that should interest you. Feel free to reach out to us at sales@snapsurveys.com.