SocketLabs Features

SocketLabs

Marketing & transactional email delivery platform

4.54/5 (13 reviews)

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Customizable Branding
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Data Recovery
Drag & Drop
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Email Campaign Management
Email Distribution
Email Marketing
Email Monitoring
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Image Library
Landing Pages/Web Forms
List Management
Mailing List Management
Mobile Optimized Emails
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Purchasing & Receiving
Queue Management
Real Time Data
Real Time Monitoring
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AB Testing
API
Access Controls/Permissions
Alerts/Notifications
Archiving & Retention
Auto-Responders
CAN SPAM Compliance
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Contact Database
Contact Management
Content Management
Customer Activity Tracking
Customer Database
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Data Recovery
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Marketing
Email Monitoring
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Image Library
Landing Pages/Web Forms
List Management
Mailing List Management
Mobile Optimized Emails
Performance Metrics
Purchasing & Receiving
Queue Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
Signature Management
Spam Blocker
Subscription Management
Template Management
WYSIWYG Editor
Whitelisting/Blacklisting
Visit WebsiteCompare App
AB Testing
API
Access Controls/Permissions
Alerts/Notifications
Archiving & Retention
Auto-Responders
CAN SPAM Compliance
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Click Tracking
Contact Database
Contact Management
Content Management
Customer Activity Tracking
Customer Database
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Data Recovery
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Distribution
Email Marketing
Email Monitoring
Email Templates
Email Tracking
Engagement Tracking
Event Triggered Actions
Image Library
Landing Pages/Web Forms
List Management
Mailing List Management
Mobile Optimized Emails
Performance Metrics
Purchasing & Receiving
Queue Management
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Reporting/Analytics
Response Management
Role-Based Permissions
Routing
Signature Management
Spam Blocker
Subscription Management
Template Management
WYSIWYG Editor
Whitelisting/Blacklisting
Visit WebsiteCompare App

SocketLabs Feature Reviews

10 reviewers had the following to say about SocketLabs's features:

Louis W.

Dependable mass mailing

2019-12-03

Every support call. Every support email has been great. I have directly used their tool for I would guess 5+ years without a single major complaint. They had one single hiccup a few years ago with legacy code. It was resolved quickly and they communicated the issue out clearly to us. They have been an honest and enjoyable partner to work with over the years.

Pros

I have enjoyed working with the API. We send tons of emails through their system without the slightest hiccup.

Cons

Lack of prebuilt non-zapier integrations. On occasion, we have a software solution ecosystem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt B.

Great service and easy to use

2019-12-12

Pros

We have used socket labs for over 8 years now and have been very happy with it. The metrics and statistics they provide are very detailed.

Cons

So far we have not had any issues with the service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Shane B.

Good product, great price

2019-12-03

Mass sending commission reports to sales agents.

Pros

It is easy to set up and easy to use.

Cons

Also, I haven't found a way to have an automated report emailed to me showing all successful or failed email deliveries.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Karl B.

Everything we need from a mail vendor

2019-12-04

We use the web user interface to write and send our newsletters.

Pros

Over the years, I've reported the occasional bug and the team has been very quick to respond.

Cons

Initial setup can be tedious. It took a few iterations to include all of the required bits in the profile setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karyn G.

SocketLabs Emails

2019-12-12

Pros

I can create my own templates and can have separate lists and yet still send to all if I choose.

Cons

Until I found the sections section. this programme was not easy to use......

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Nicholas B.

Good delivery

2019-12-03

Mostly delivery with Microsoft is the biggest challenge. Using open source email server software and managing the IP we get through to all email servers except outlook.com live.com or hotmail.com.

Pros

To get emails delivered without issue. Using socketlabs, emails get delivered everytime.

Cons

It would be nice to have an android or iphone app to monitor the dashboard.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Mark S.

Great!

2019-12-12

Simple and easy to set up!

Pros

I resell web hosting and email accounts for neighbor Kona Coffee Farmers. We have had quite a few problems sending emails to people who have free email accounts (Hotmail, Yahoo, etc). Issues have involved DKIM and SPF and getting all the criteria correct to eliminate rejected emails. I tried the free SocketLabs email service and found that it solved the issues we were having. The emails went through with no problems. I can recommend SocketLabs and continue to recommend them.

Cons

Setup was easy.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jose G.

Fast and reliable

2019-12-12

It's been fantastic. We get our testing emails going on without issues. Once we move our systems to production the switch is 100% transparent.

Pros

The setup was a breeze and got it up and running in no time. Literally, it just took me like 2 minutes.

Cons

Nothing really. I don't have anything that I don't like.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
Partner; GM/President (Staffing and Recruiting company, 1-10 employees)
Verified Reviewer

Doesn't work... low deliverability... lots of bounces... very slow

2019-02-05

Pros

Seemed like it was worth a try. The price sounded good. Seemed like it could potentially be a better deal than my current one... it wasn't.

Cons

First of all, they took a time-tested, carefully vetted list which had 0 complaints for the past 4 months and demonstrated that their bounce rates were 4x higher than I was used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: GetApp
Helpful?   Yes   No
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Mark R.

Excellent SMTP service; easy to use

2020-02-03

It has been rock-solid, and it's easy to use.

Pros

Reliability Ease of use Other text entered because the evaluation system has a minimum length, which is stupid.

Cons

Why do I need to type forty characters here?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more